1/5 Rebecca L. 1 year ago on Google
My
partner
and
I
purchased
a
treadmill
through
the
Chelmsford
Fitness
Superstore.
We
are
over
a
month
into
our
experience
and
have
a
non-functioning
treadmill
taking
up
space
in
our
home.
We
have
twice
(so
far)
had
couriers
no-show
despite
receiving
multiple
communications
on
the
day
that
the
person
is
on
the
way.
In
both
cases,
after
the
staff
looked
into
it,
we
learned
that
the
decision
to
not
complete
the
order
was
made
before
we
were
repeatedly
messaged
they
were
coming.
Once
the
treadmill
was
finally
delivered
-
after
a
week
of
calls/emails
trying
to
sort
out
delivery
and
having
to
re-arrange
our
work
schedules
to
ensure
we
were
there
-
we
waited
for
assembly
rather
than
try
to
assemble
ourselves.
The
sales
staff
did
work
to
prioritise
our
assembly,
which
we
appreciate.
We
paid
for
their
team
to
assemble
the
machine
to
ensure
it
was
done
correctly
-
the
assembly
team
notified
us
at
the
end
of
their
work
that
the
treadmill
does
not
work
and
demonstrated
the
issue.
They
did
not
communicate
this
back
to
the
Fitness
Superstore
team
in
a
timely
manner
as
they
said
they
would,
so
we
called/emailed.
Due
to
the
team's
failure
to
communicate,
we
had
to
go
back
and
forth
to
establish
that
the
machine
is
not
working.
Given
the
price
and
not
wanting
to
deal
with
a
machine
that
was
broken
from
the
start
with
only
a
limited
warranty,
we
did
not
want
a
repair
but
rather
a
replacement
or
a
refund.
We
opted
for
refund
given
the
incredibly
long
timeline
quoted
for
a
replacement.
Ironically,
if
we
made
a
new
purchase
it
could
be
delivered
in
days,
but
a
replacement
would
take
many
weeks.
So,
as
I
write
this,
we
are
now
stuck
waiting
for
the
non-functioning
treadmill
to
be
picked
up
by
their
team.
This
leaves
us
unable
to
get
a
working
treadmill
from
another
vendor
due
to
limited
space
in
our
home.
The
staff
have
communicated
politely
in
each
interaction
we've
had,
even
when
we
express
frustration
at
the
incorrect
information,
the
long
timelines,
and
the
loss
of
time
(and
thus
money)
this
has
caused.
Overall,
the
organisation
seems
to
operate
quite
unprofessionally
and
in
our
case
sold
a
faulty
product.
(Review
cross-posted
on
TrustPilot)
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