1/5 Tom D. 1 year ago on Google
MISSING
BAGS
FROM
ROOM,
ANTS
AND
OVER
CHARGING.
Wedding
gift
bag
with
£200+
worth
of
product
went
missing
from
my
room.
We
were
having
a
wedding
down
the
road
at
The
Orangery
and
ourselves
and
the
majority
our
guests
stayed
at
Tudor
Park
Marriott.
I
booked
a
suite
for
2
nights.
On
the
morning
of
the
wedding,
we
were
given
a
large
gift
bag
with
lots
of
product
in
it
from
a
friend
of
ours.
This
was
left
on
the
TV
stand
in
the
living
room
of
our
suite,
in
front
of
the
TV
(so
nowhere
near
the
bin).
The
bag
was
also
very
obviously
a
gift
bag
and
there
is
no
way
that
it
could
have
been
mistaken
for
rubbish,
as
suggested
by
the
staff
when
I
raised
the
issue
with
them.
We
went
to
the
wedding
shortly
after
this.
When
packing
up
our
things
the
next
day,
we
noticed
the
bag
was
nowhere
to
be
seen.
I
spent
45
minutes
with
the
front
desk
staff
trying
to
locate
the
bag,
however,
no
luck.
I
was
asked
to
email
with
the
details
of
the
issue
and
it
would
be
sorted
out
from
there.
I
emailed
and
only
received
a
lacklustre
response
to
say
that
Tudor
Park
Marriott
trusts
their
staff.
A
very
silly
and
strange
response-
this
does
nothing
for
our
missing
items.
Items
left
in
the
room
should
be
considered
safe
by
the
guests.
Our
room
was
locked,
nobody
else
had
access
to
the
room
(apart
from
staff).
I
would
never
stay
with
Marriott
again
after
this.
What
a
sour
end
to
the
wedding
to
have
our
gifts
taken.
On
top
of
this,
our
room
had
lots
of
ants
coming
in
from
the
doors
that
opened
up
on
to
the
courtyard.
I
left
the
hotel
with
numerous
bites
on
my
legs.
Finally,
we
were
overcharged
£121
on
arrival
from
the
rate
that
we
pre-booked
online.
Thankfully,
the
front
desk
staff
did
refund
this
once
I
showed
my
email
confirmation
of
the
booking.
The
hotel
did
look
nice
and
seemed
to
have
good
facilities,
however,
this
will
only
be
getting
1
star
because
something
as
simple
but
as
serious
as
room
security
is
an
absolute
must
for
hotels
and
completely
shocking
that
this
has
happened
and
nothing
could
be
done
about
this.
For
those
considering
staying
here,
be
weary
as
you're
belongings
will
be
at
risk
when
you
leave
the
room.
Unfortunately
for
us,
the
gift
bag
and
product
were
much
to
large
to
fit
in
any
safe,
not
that
we
should
have
needed
to
put
it
in
the
safe
anyway.