I Recently finished the addiction program here. It’s terrible. Incompetent staff have no idea what they are doing and little support offered. I will not name certain staff in public. DO NOT WASTE YOUR MONEY! Read the other one star reviews.

Went here a while ago for an appointment at a crisis point. Saw a senior psychiatrist here who produced a very garbled draft of a diagnosis and suggested treatment programme and asked me to amend it as I wished. Returned for a further appointment as much needed to be clarified only to find myself in the same position as before, being asked to redraft the letter myself! I felt unsupported and as if I was being asked to diagnose myself. A very expensive, and never to be repeated, mistake! The 2 stars are for the fantastic support staff there - the receptionists and admin staff, who were always very helpful.

An updated comment has been added at the end of this reveiw Absolutely appalled I have a daughter who is supposedly being treated for a severe eating disorder, her toilet door has been left unlocked for 90% of her stay , appointments have either been cancelled at the last minute or the therapist/Dr not bothered to show up. The majority of the staff on the ward are agency they have not got a clue about "caring" for patients with eating diaorsers, it would seem that they have no training or experience, they even asked about how much milk and nesquick to prepare (they're caring for annorexic and bulimic people!!!you don't ask the patient with this illness about portion size they usually have!!) Read the patients notes before starting work. Members of staff seem to think it's acceptable to receive a personal call when carrying out a supervised walk and then proceed to speak in their mother tongue, personal calls are to be made/received in your lunch break !! We did read a brochure about the priory hospital of course it was all positive stories from other eating disorder patients!, we were confident that the level of treatment and care would be excellent!, but when reality showed its face it was nothing like the brochure stateted. To be honest I would be surprised if anyone makes a positive recovery after attending this unorganized and poorly managed hospital which is a shame, with the correct management and trained staff it could be a very good hospital to be treated at as an in patient. The only positive I can comment on is that the location is tranquil . I feel the need to add updated comments: my daughter was again admitted to this hospital 2019 jan, there was improvement with the staff at this time and the majority did seem to be informed and better trained on how to care for the patients, plus it is really really important to bear in mind that if the patient with an eating disorder is serious about becoming healthy then the outcome will be positive :) and the patient needs to keep fighting to stay in recovery and to work with eating disorder staff in the community once discharged from the hospital. To achieve a healthy relationship with food and staying in recovery is no easy task for any one with an eating disorder :(

As i was recently discharged from eating disorders weighing less than my 7th admission this time to Hayes i have to say that in nearly 10years things have got worse. On acute staff were irregular,agency or bank who most could not carry out simple tasks of physical obs, to which led myself and others doing their own. The staff take personal calls on shift, asking patients 'what are you having to eat?' NEVER ask a patient with an eating disorder....read their menu for the day and double check diet plan agreed by the dietician!!!, also asking 'come help me please i don't know how to do snacks' this was on ACUTE, patients were being targeted, antagonised and treated like babies whilst they literally scrapped every morsel of sauce, grain of rice, biscuit crumbs, youghurt pots etc.physically made to have a tube forced down you and some cases restrained to the clinic room tohabe an NG tube down your throat and syringed fed leftover calorie intake made of fortisip. Majority of the staff had no interest, no idea on eating disorders, and some staff were asked by individuals, who could not give a supportive reassuring answer and even said 'i don't need to explain myself to you' they were more interested in speaking in their language to one another, watching t.v eating biscuits, using social media, online shopping/browsing in the office, falling asleep on day and night shifts especially when you are on 1:1. The staff rarely did supervision after meals and snacks, giving people the chance of using their bathroom even when doors are suppose to be locked-again a lack of supervision when using the bathroom too. Most of the permanent and good staff who listened, especially in times of distress were busy in the office or always put on the main 1;1 patients leaving the rest to suffer in silence or take it out on themselves. Oh and the therapists not turning up or cancelling groups and individual sessions, people did not know until the times they started, and therapists sometimes forgetting an appointment with any individual with hardly an apology. And personally, when i was in dark spaces for days, i wasnt offered water encouraged to try and eat, it became a case of patients checking on each other and reporting to staff, this also happened on progression and transition. And on acute and progression, several patients were either given tje wrong dose or eben some one elses medicatiom altogether! Good things? Being a smoker! so from day 1 even escorted youd get outside with a peaceful garden (others it could be weeks before you are even allowed 5 minutes in the garden) and some of the food was really nice. Very little staff left who are permanent were good with me in times of frustration and distress that being them knowing me for years. Overall rating for this hospital 3 out of 5??? Other places have far more positive reviews straight 5 out of 5s....the priory needs another CQC report and standards NEED to be raised and fair treatment for everybody, my last few admissions people young or 1st time in places like this get given more help and support to move onto progression to deter them away from some of us with behaviours,who have been unfortunate to be suffering for years (even one of the doctors was 'surprised' some of us knew that was what they were doing)

Not impressed, contacted the Priory for an appointment to discuss my anxiety, informed that I could see a specialist, enquired as to payment, via cheque or other means, told that the charge would be £350, but was not informed as to what this amount provided, was it for a single consultation, medical examination? So I declined the appointment, left somewhat puzzled and slightly more anxious. At the very least I should have been informed as what the £350 represented.

The care here is amazing, the nursing staff are very caring and supportive while the therapists are excellent at doing their job and the consultants are highly experienced practitioners - I would recommend Dr David Wood. Unlike other psychiatric hospitals the Priory has a relaxed approach to its therapy which may sometimes appear lax or slow but it's proven to work, I know patients who have left to go elsewhere and returned within a week once they have experienced other care providers. The Priory have a policy of treating you like an adult while fostering a safe and secure environment. It's not to be forgotten though that this is still a psychiatric hospital, not a hotel, and should be measured as such, consequently there will be some patients who will not have enjoyed their time here as you can imagine; the Priory caters for patients with varying degrees of mental illness and sometimes those with issues higher up the scale will find the care contrary to their wishes out of necessity.

I returned home on the 19th July, following a 28 day admisssion for alcohol treatment. From the moment I arrived , any nervousness I had about my decision to come disappeared. Nothing was too much trouble and the care I received from all departments was exemplary. I extend my eternal thanks, in particular to all therapists on the A.T.P team. The programme is fantastic. I genuinely believe I will be able to credit them with saving my life. If anyone has any concerns about being admitted here, please don’t. You will learn and laugh at the same time . Many thanks to all involved in my care and therapy

I was here 9 years ago on the acute ward. I was so well looked after , the ward manager was amazing even coming in on her day off to bring me something and I know she lived miles away. Back again a few weeks ago. The lower ward has changed beyond recognition (not the decor that's exactly the same ) the care was terrible. I was told mother lovely ward manager had gone back to the MHS. I can honestly say next time I'm depressed I won't be coming here.

From the first contact with the Admissions team to the moment I left, I felt cared for. The compassion, support, friendliness and positivity of every member of staff was truly inspiring to me. I was well fed, educated, exercised and relaxed into a state of contentment I've not felt in a very long time. Of course there were ups and downs during my 4 week stay, but I found if I asked for help, there were people ready to listen and take action. If you're willing to put in the work and foster a caring environment with your fellow patients, there is a high chance that you will leave in a better state that the one you went in. Also, you can expect to gain 10lbs and eat like a king!

Just wish I had read some of the reviews before going for 2 weeks.

Accommodation, People, Food all lovely…but that not what I went for, it’s a great place to springboard your recovery from addiction, it works IF you park your ego, cynicism at the door and listen to the suggestions made by the therapists, they are all recovering addicts/alcoholics so are acutely aware of what it takes to recover. I had an amazing time at The Priory and tomorrow will be celebrating 4 months sober, which is something I never thought possible. It wont cure you, but it will give you the best possible start on your journey to live without drugs & alcohol. Still learning, and still early days, but an amazing experience and you might even make a few friends along the way. “There is a solution”

Speaking about my experience in this clinic, I can definitely say that I am very satisfied. Very professional attitude, at the same time very warm and understanding. Very easy to make an appointment, flexible times. So if you are owl like me - you don`t have to suffer in the mornings or during the daytime - the clinic will find the opportunity to make the meeting after 4 o`clock, which I find fantastic, this is the exact time when I am ready to speak and see people. Speaking about clinic staff, they are great. Secretary Hannah Matthews, Doctor Bhatia - they do their job on a high level that I have never seen before. I was lucky to meet Dr Bhatia who is responsible for his job and most importantly, he loves it. This is the story of when a person found his destiny, the destiny bestowed on him by fate. This is a story when a person from the heart and soul helps people to find stability and peace. From our first meeting, he everytime very carefully analysed my situation, read between the lines, asked those questions that are relevant to my case and revealed the true reason why I was suffering from it. At the same time, communicating with him is like when you communicate with a close friend with a cup of tea. This inspires me very much. I think he is a gifted person on what he does and he does it professionally. Thanks to him, for the first time in so many years, I did not experience dangerous manic episodes and a deep attack of depression, which I had every, every damn year! I cannot even believe it, can I finally live stable like all normal people, It turns out yes I can. WOW

I had excellant and best and most caring approach in all my years of being in and out of numerous facilities. It has been maybe 8yrs since i was last at Hayes Grove eating disorder service but looking back if NHS had given me one last chance of returning to try again i might not now be recieving pallitive care as a SEED client which means i being left to die with no real support or help. But writing this as if anyone looking a 1st class service, Hayes Grove has best approach, staff and

Wouldn't recommend this group as something as simple as booking an appointment with the right consultant seems to be beyond the capabilities of the staff. Whereas with other hospitals, it is a simple case of calling and booking instantly, these people take upwards of a week after contacting them and then book with the wrong consultant! For anyone looking to book with them, save yourself the time and aggravation, and look elsewhere.

The experience I had at Priory Hayes was great from the beginning. From the friendly reception team to my Therapist Sarah Maddocks. Sarah was really easy to build a connection with and is a great listener. Once we had gotten to know each other and identified some of my ongoing concerns (anxiety and depression) she started to help me get to the origin of these and provided me with a heap of practical tools that I have used to alleviate these symptoms. If I do ever feel anxious now I have the tools to process, self soothe and manage my emotions even when in stressful situations or environments. The way Sarah balanced the sessions with practical and emotional support really worked for me. I learnt a lot about myself and found the whole process extremely helpful.

Was an inpatient at the priory for 4 weeks. My experience was extremely positive. All staff are very friendly, caring and just want to help. The hospital is clean the rooms are comfy. The Therapists are all incredibly experienced and just approach you with such understanding. Really can not understate how much going to the Priory saved and changed my life. I continue to go once a week for an hourly therapy which again is well structured and thought out. Really amazing people and service.

Phenomenal place. Therapists are the best there is. Whole team of doctors, nurses, kitchen staff and HCAs provide the best chance ever for someone to get the help they need. I recommend the Priory Hayes wholeheartedly, no reservations whatsoever.

Most of the staff, across all depts, are lovely - friendly, caring, professional, knowledgeable, hard working. There are a (just) a few exceptions throughout that unfortuantely sully the whole. Food tasty, rooms comfortable, groups well planned. Food service slow, refurbishments causing problems (hot/cold showers), inconsistent cleaning and no evening plans do detract from the Wellness angle. Definitely research who will be your Consultant and Support Worker, be prepared to be stressed by silly admin rules, and to need to put in what you want to get out. Being here alone is not the answer, you don't leave cured but hopefully you leave able to learn new ways of coping.

The Priory Hayes Grove Avanti Eating Disorder Unit literally saved my life. The staff are amazing & the treatment programme is very in depth,covering all aspects required for recovery,from this terrible illness. My Consultant Dr Lauren Gavaghan is the best I've ever seen.Her approach is firm but fair & she genuinely cares about her Patients. I'm very grateful to have been seen by her as well as the rest of the team there.

I've had to change my mind about this hospital as at first I gave a 1 star review. But since getting over something that had happened to upset my daughter while she was staying in this hospital, I thought I should let people know that actually after my Daughter has been out of this hospital for 6 months I can clearly see the good work that this hospital has achieved with my daughter. The doctor in charge of my daughter Lauren Gavaghan is simply the best thankyou so much....

Just left the priory doing atp program, amazing therapists and staff. Helped me a lot

Lost faith in all of their management.Total disregard for patient care, I wouldn’t leave my umbrella on their doorstep, words cannot describe the anguish this hospital have left my family in.

I can't imagine having better care than that I found at The Priory Hayes Grove. Everybody was attentive and supportive and made the task at hand possible.

Caring place. Good food (bit too fancy, lol). Lovely staff. Kind doctors. Domino games and sunshine in the garden.

An unbelievable experience . The staff . Doctors and lecturers are very professional . food was as good some restaurants I have been in . I made life long friends with other patients . This is not only a stopover stay but excellent aftercare is also provided . I can recommend this hospital and no one should be scared to admit to the help that they need as this place provides you with all the coping mechanisms needed .