1/5 Kurtis J. 6 months ago on Google
We
were
scheduled
for
a
7pm
reservation.
My
girlfriend
and
I
arrived
about
10
minutes
early,
and
we
went
to
the
bar.
The
bartender
greeted
us
by
saying
"if
you
want
to
order
drinks,
it's
going
to
be
a
while".
Some
of
the
others
from
our
party
arrived,
and
we
were
seated.
The
bartender
did
not
take
our
drink
order,
or
acknowledge
us
again,
during
the
time
that
we
were
at
the
bar.
We
were
seated,
and
waited
over
15
minutes
before
the
server
spoke
to
us
for
the
first
time.
He
came
by,
explained
the
drink
menu
to
us,
and
told
us
that
he
would
be
back
to
fill
our
waters
and
take
our
drink
orders.
The
server
did
not
return
to
take
our
drink
orders
for
another
20
minutes.
He
also
did
not
fill
our
waters
during
that
time
-
we
ended
up
walking
up
to
the
wait
station
near
our
table,
and
poured
our
own
waters
with
what
remained
in
the
pitchers
there.
After
taking
our
drink
orders,
the
drinks
did
not
arrive
at
our
table
until
8:05pm.
That
is
over
an
hour
from
the
time
that
we
were
seated.
During
our
meal,
it
was
clear
that
the
kitchen
was
also
running
behind;
serving
us
from
several
skewers
that
were
pretty
much
raw.
We
also
made
a
separate
trip
to
the
bar
to
order
our
second
round
of
drinks
because
the
server
did
not
come
around
again
for
quite
some
time.
I
want
to
point
out
that
this
interaction
that
we
had
with
the
bartender
was
much
more
pleasant
than
our
initial
interaction.
We
spoke
to
one
of
the
managers,
asking
that
she
comp
our
first
round
of
drinks.
I
thought
that
this
request
was
pretty
reasonable.
The
manager,
after
speaking
to
the
GM,
Nicole,
declined
to
comp
our
drinks.
Instead
she
offered
a
15%
bill
reduction
for
our
group.
We
politely
declined
this,
as
the
first
round
of
drinks
accounted
for
more
than
15%
of
our
bill.
I
asked
for
the
corporate
contact,
and
Nicole
provided
it.
I
want
to
highlight
that
even
though
there
were
two
managers
present
at
the
restaurant,
the
lone
bartender
was
left
to
serve
the
entire
restaurant
by
herself.
If
there
was
a
bottleneck
at
the
bar
which
was
negatively
impacting
the
experiences
of
nearly
every
customer
in
the
restaurant,
I'm
curious
to
know
why
at
least
one
of
these
managers
was
not
helping
the
bartender.
In
addition
to
all
of
this,
I
feel
personally
responsible
for
my
group
having
this
experience.
My
group
was
looking
for
a
steakhouse
at
which
we
could
celebrate
a
birthday,
and
I
told
the
group
that
Texas
to
Brazil
was
a
good
choice,
as
I
have
had
several
positive
experiences
there
in
the
past.
For
4
of
6
people,
this
was
their
first
experience
at
a
Brazilian
steakhouse.
Frankly,
this
was
embarrassing
for
me.
I
reached
out
to
customer
relations,
gave
them
all
of
these
details,
including
our
receipts,
and
they
offered
my
a
$20.00
gift
card.
The
15%
discount
offered
by
the
manager
would
have
been
worth
over
$70.00.
Disgraceful
service
and
customer
support.
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