I want to put no stars but it won’t let me!! Absolutely Horrible service! Horrible employee and management today 12/28/23!! Went there today with my nine year old and I’m pretty sure Emanuel was his name and he refused to want to work at all or help me. Right off the bat he seemed unwilling, then when I asked him to do his job- he then said I had an attitude and even called the police for no reason with my 9 year old present making her cry and bawl her eyes out. Completely unacceptable and I got no help! I bought this brand new phone for Christmas and all he had to do was replace the brand new Sim card because the brand new one that came with the phone didn’t work. The rep on the phone told me to bring it to this store and this man acted clueless and plain out refused to call ATT and help me with our brand new phone. The police had to be called and came to resolve it. The manager did nothing. I will not be coming back to this store again. Just horrible, my little girl was traumatized from this.

“Buying from ATT was a great experience. The staff Manny was very knowledgeable and patient with my questions. He was very helpful when I wanted to adjust my orders. Friendly and highly competent individual. Excellent…I would give this ATT store my highest recommendation!” – Mercedes

Dorothy in Catskill, NY was very professional, highly knowledgeable, friendly, committed to assist as she succeded in providing me the best plan/phone possible far above & beyond my expectations.

Dorothy was amazing. Super attentive, knowledgeable, and kind. Very easy and effortless experience amid my personal stress of needing a new phone. Thanks again, Dorothy!!!

Hi I went to the Catskill store today. I was met by Manny. He was super knowledgeable and friendly. He had my phone fixed in literally 2 minutes. Will definitely return to that store.

amazing customer service , amd very pleased withmy brand new Galaxy S24 ULTRA

I went to Catskill to upgrade my phone. I walked in as the only customer and was met by a lady (I never did get her name), and a man that was on the phone. He seemed to know what he was doing as she had to call him for help after he left. Although she was obviously trying her hardest to help me, she said multiple times she didn't know what she was doing and was obviously stressed out over the fact. I only partially blame her though - a store should not have the only employee on duty seeming to be in training. Against the lady though, the whole time I was there she had an airpod in and was connected to (boyfriend?) Who came in at one point to get a cigarette from her. In the end, I just walked out without getting my upgrade.

Catskill one ok. Friendly service. Loved it when Dorothy was there

I lost very important information when the worker transferred it from my old phone to my new phone bc he wasn't paying attention very dissatisfied

Dorothy and Rochelle were super accommodating after a silly experience in Kingston. Shout out to my new store!!!!!