I wavered between four and five stars, but went with five because of the friendliness of those friendly members of the hotel team and because of the room and view. When you open those giant windows and look out unto the neon glow of the Shanghai skyline...wow. The room itself is cool too. I'm a sucker for the misting glass that separates the bathroom from the bedroom. Bed was ultra comfortable. My hesitation to give five stars comes from the feeling you get that the hotel has a paint job of accomplishment sometimes. The heated pool is coldish, the sauna is just a warm box, the fruit in the room was delicious but never refilled. It's all tiny stuff - and, I mean, you're being treated pretty damn well - but if you want to be the top of the hotel charts, you got to be flawless. But, without a doubt, stay here for a pretty fantastic luxury experience.