Hands down the best hotel I've stayed so far. Hotel staff is very professional, courteous and polite. Food service and all amenities were really good. Rooms are very clean, spacious and the bird view from the hotel room was really mind boggling. Nina Chu , guest service manager was courteous and really helpful. I highly recommend this to others

Absolutely stunning from outside and rooms are nice too. However, there is no premium lounge, the 100 fl bar is open for president members and above. Only 1.5 hours per night and undesirable food and service. I was assigned a butler for the Aston suite. Never had a chance to meet my butler for 3 days’ stay. The lobby and reception service was good, restaurant was also good overall. However, the clientele are mostly the super rich Chinese. They are of a different breed. Super rude in every aspect.

Absolutely incredible views, and the rooms are gorgeous. The staff were extremely helpful and accommodating,couldn't fault them. The spa being open so late is very handy for a short business stay and the therapist, massage and facilities are fantastic

The staff Jess Yu is very nice and kind. During the stay, she fully looked after us. She arranged the birthday cake, wine and dessert. She arrange me for the night champagne opening ceremony. It is a very pleasure stay. Strongly recommend to come and live in the hotel.

Worst experience based on the cost. I was recently bitten by bed bugs. It is room 9011. I worn the hotel. Showed them the picture of bitten marks. No, they don’t believe that. They said, since no one else complaint, they don’t believe me. Well, one day ago when I complained, they told me there are several complaints. I worn all my friends to stay away from this hotel. Hotel management, please read the news! HK hotels are suffering from bed bugs, it is not surprising some travelers brought them to your beds. Admit the issue and try to solve it with your clients instead of questioning their motives It is totally my fault to stay at this hotel for the 2nd time. The first time, the hotel left me with a surprise: used condom by the night stand.

A nightmare stay experience in this hotel. Hotel staff was not honest, tried to tell lie to get away from their mistake. After they found out they cannot deny the fault, they try to use refrigerators drink to express their apology on my USD1500 loss. I gave 1 T-shirt, 1 shirt, 1 jacket, 1 trousers for laundry. When I got them back, the collar of my T-shirt and shirt are still dirty like unwashed. The jacket has ball pen mark on it, and the trousers are like dyed everywhere. I called hotel right away. They told me they would reprocess and fix. I was polite enough to accept their process, which proves I made wrong decision (I should have confront them when I was in the hotel). After their reprocess, the hotel promised to me everything was fixed, their management team all checked, with naked eye, the trousers and jacket was like new. But it proved to be a big lie later. After I received them, the T-shirt and shirt looks clean (it proves how careless they were at the first time cleaning). But the jacket and trousers are totally damaged. The hotel don't want to compensate me. They first offered refrigerator drink as apology. Then free night and dinner at the hotel. I will never go back to this hotel. After many months, they just have an offer to way below my loss. Careless hotel laundry staff. Dishonest customer care representative, and management team. Inconsiderate hotel high level management members. This hotel doesn't deserve a luxury brand with the current management team. You may feel ok if nothing happens. But, once there is anything happen, you will regret why you choose this one over sooo many other good hotels in this city.