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  • 1/5 Pranav K. 11 months ago on Google
    Very bad and worst hotel. Room not properly cleaned, wallpapers torned everywhere, staff behaviour was so rude, infact worse. A lady receptionist MAHANTA, and a male receptionist SHIV BISWA, they created so much of issue just because of their ego. My stay was for three days. On the first day they allowed my local visitor till 9PM, second day they say me we allow till 7PM for the same visitor, i was okay with them until then, but the third day their wording was we cant allow your visitor as she is a localitie and our policy have changed within a night, now WE DONT ALLOW ANY VISITORS INSIDE ROOM, this was her words when my relative was at the reception. All this ego of that lady receptionist was just because on the 2nd Day of my stay i called at the reception for cleaning and towel, but even after 2 hours of waiting no one cleaned the room. Then i called her again and asked for the same, again there was no one at the door for almost 30mins, then at my third call i was a bit rude because after so many calls they didn't send anyone to get my room cleaned, that point she got an EGO and started making a nuisance every time i was passing through reception. And then the visitor thing, bost the guys weren't sure about their policies, infact both of the receptionist were fighting with each other, and moreover the guard were laughing on the lady receptionist. Later the guard said me that not only you, she has a problem with almost all the customers, infact she is too much arrogant with their down level staff. I recommend dont stay at this property. No safety at all. They might also ask you to cancel your booking anytime between your stay if they have a marriage function going in their hotel, through which the staff can earn some extra side pocket money from the wedding side. Be very very careful. I Have faced this situation. I just wish others dont get troubled and fool even after paying a good amount.
    2 people found this review helpful 👍

  • 5/5 Tirthankar D. 1 year ago on Google
    Over all stay is very good especially the cleanliness and the services they are providing. The most interesting thing is the restaurant with this hotel is a vegetarian one. And believe me it can be rated more than a No-veg restaurant…we have been served by Mr. Badsah was very good…
    1 person found this review helpful 👍

  • 1/5 Janvi T. 9 months ago on Google
    I just arrived yesterday and already being very very doubtful about the coming days stay! Very bad service, they have provided me with the room which is given for the wedding families to change and all. The music just keeps on playing! And the hotel doesn’t understand that people have travelled and would like to get some rest!. The bathroom doesn’t have a floor mat & there is no scope of hygiene here. Best part!! - the views and length they show in the pictures is all not true. My room glass is frosted and secondly it is near the smoking or chilling passage for their kitchen staff. They started playing music at 7 in the morning and the same happened till night 3 or something. The rooms have mosquitos more than humans!. Worst hotel EVER!!!!!
    1 person found this review helpful 👍

  • 5/5 Nik 2 years ago on Google
    The best hotel I’ve ever been privileged enough to stay at. Gorgeous building, and it only gets more breathtaking when you walk in. The staff at this property are all great! They all go above and beyond to make your stay comfortable. High quality rooms and high quality service. most of the shopping centers and sights are nearby. The room was comfortable , they are very practical altogether. The breakfast was delicious .
    1 person found this review helpful 👍

  • 2/5 Abhishek A. 1 year ago on Google
    Worst experience… Booked premium room and was written express checkin and 12 pm.. upon arriving hotel on time, receptionist says checkin time is 1 pm and made me wait and tried to cover mistake by saying its not updated in booking page.. The so called “premium room” had a cockroach on entry in room, cleanliness in bathroom and cupboards was worse.. Another big issue of service was when i called 3 times for bath towel but nothing was given.. Biggest problem of all was that they don’t have thin pillow to sleep.. All pillows were huge and thick and very uncomfortable to sleep… Bathroom shower area is worst, water goes outside shower cubicle…Also bathroom door doesn’t lock properly.. All proof pics and videos are attached. Only thing positive about hotel was room looked decent and spacious and had mini fridge available…Overall not recommended…
    1 person found this review helpful 👍

  • 4/5 Ravi S. 1 year ago on Google
    Pros :- excellent hotel and room service. has a restaurant at ground level. lobby is very impressive. Just opposite to Hladirams. Has plenty of shopping and restaurants to eat. sight seeing places are closer from here like the Bengal Safari. Cons: Prices are on higher side should have been around 1800 or so Bit far from railway station Restaurants has buffet option which is very costly for breakfast. Ala-carte items are also very costly
    1 person found this review helpful 👍

  • 4/5 Jiji J. 1 year ago on Google
    Location is perfect, right at the main road. The name of the hotel is mentioned in the gate the building does not have the name so chances of driving past is huge. Good clean rooms, cordial staff, the food is good as well. Overall a plesant stay.
    1 person found this review helpful 👍

  • 5/5 Barkha a. 2 years ago on Google
    Nice location, housekeeping service on time everyday...rooms are spacious. Outlets of the hotel are awesome. ....The service the staff provides is amazing. All hotels staff greet you everywhere they see....buffet breakfast was good..."ONE OF THE SAFEST HOTEL IN SILIGURI FOR SINGLE LADY "..... i will definitely come back to this hotel. ..
    1 person found this review helpful 👍

  • 5/5 Mustafa K. 4 months ago on Google
    Nice n clean rooms Staff is very friendly Nice location Good value of money Breakfast was very nice 2 day stay Nice to meet u mr Badsha Have a great day Md Mustafa khan From Mumbai

  • 5/5 Pijush Chatterjee P. 5 months ago on Google
    I went to hotel for one night very good arrangement staff behavior is also very good and room quality is also like good about food quality is also very good yes non veg not available but wet items are available they are totally good and very good arrangement.

  • 5/5 Srishti M. 4 months ago on Google
    Amazing hospitality, Great customer service with affordable price. If you are planning to travel to siliguri, you cannot miss the opportunity to visit UDAAN CLOVER. Badshah, Priyanka and Jotish were amazing with their restaurant service. The breakfast was amazing. 10/10 💙

  • 5/5 ajay k. 5 months ago on Google
    Very professional and hospitable front desk. Rooms are clean and bathroom was cleaned . The person named Badshah was very kind and dedicated towards work.The breakfast buffet was too delicious ,amazing taste .

  • 5/5 Annie N. 1 year ago on Google
    Buffet breakfast is grand and has many choices. Staffs are polite and welcoming. Rooms are neat & clean, with all the amenities in room,tariff is quite economical comparing to other hotels of my experience. Beautification work especially the plants & floral arrangement at reception lounge is amazing.

  • 2/5 Ashwin P. 4 months ago on Google
    Location : Located near chowk on a busy road Rooms : Rooms are decent. They provide 1 towel in a double occupancy room, you need to ask for additional. WIFI signal drops, poor speed / non-working many times. House keeping / Room service is very slow. They give additional towel and bucket / mug if required after 40-45 minutes (and after calling 3-4 times) and after borrowing it from some other guest rooms where mug and buckets have been used (will require if staying with children). Restaurant : Food taste is good. Service is slow but manageable. Caution : Located adjacent to main road, so noisy at night and even early morning. This hotel has a banquet as well, so if marriage guests are staying besides your room, expect sleep disturbances during the night due to loud neighbours and helpless reception. No room changes shall be done and loud neighbours cannot be asked to lower voice.

  • 5/5 Koushik C. 8 months ago on Google
    Stayed with udaan not for the first time and for sure its the best stay in siliguri for me. Never took the breakfast package but this time I did after hearing a lot of buzz around it of being a great breakfast buffet, and it was splendid. Absolutely loved the service specially the desk manager badshah he was really helpful in the services provided to the guest. I hope we get served in all places like we get served at the udaan hotel and its restaurant

  • 5/5 Anusha S. 4 months ago on Google
    This was our second stay. The location was very convenient. The service and the staff were very good and responsive. Breakfast buffet was wonderful spread. Highly recommended.

  • 5/5 Avi c. 6 months ago on Google
    I loved this hotel for 2.3 k we got a fantastic clean elegant room. And the breakfast was out of the world clearly the best choice in silliguri. Cheers to the team for great ambience and kind service

  • 5/5 Suryargha R. 9 months ago on Google
    Very hygienic and clean room. Breakfast also very good option. Specially mentioned the staff Badsha for very good service.

  • 1/5 Thomas S. 10 months ago on Google
    This hotel is a DISASTER - STRONGLY ADVISE TO AVOID It was such a disaster that we had to move to another hotel. There was NO WATER whenever we stay there, son: no shower, no toilet available... There was NO WIFI, the staff was asking us many time to give positive reviews online... The manager was yelling at everyone there but strangely disappeared whenever we asked to meet him for explanation letting the front desk deal with everything. They refuse to refund us without consider these very inappropriate issues. Who will go to an hotel without WATER !? Do not EVER go there. Overprice and no service at all. SCAM to avoid urgently

  • 1/5 Reeshav G. 10 months ago on Google
    Where do I even start. There was no water from 4pm to 9pm. Reception said that they were working on something. Room had a very strong chemical cleaner smell. Central AC takes a very long time to cool down the room. Toilet flush was broken but worked. Toilet bidet had 10% water pressure. The music in the lobby was playing the entire night and the sound leaked into the room. Food menu was "pure veg". I understand that the owner must be vegetarian but let your guests who are paying 3000+ for a malfunctioning room eat what they want at the least. How this hotel ranks as a 3 star is beyond me. Only reason to stay here is that 80% of the people are on the way back from vacation in Gangtok. The day an airport with daily flights opens in Sikkim, all of these pathetic hotels will go out of business.

  • 5/5 Aryesh R. 6 months ago on Google
    Loved my stay at Clover, here are the highlights 1. Rooms are big and super clean. Washroom are super clear. 2. Staff is friendly and helpful. 3. Resturant is veg but food quality is good ( from what we can tell from the breakfast) 4. Hotel has car parking in front on the road and no dedicated parking 5.the location is good. It is 1 kms from cosmos mall and 2.1 kms or 20-30 mins from Hong Kong market, you will get toto or auto easily

  • 5/5 Punit S. 1 year ago on Google
    It was a very comfortable and excellent experience with respect to Stay and services offered by Udaan Clove. Must visit and don't forget to add breakfast in your stay. It was great taste which let your taste birds feel good. Good service experience in dying area with Mr Sidhant serving food. 5 star for him too.

  • 5/5 jai 8. 1 year ago on Google
    We were staying here with family while returning from our Gangtok trip, and this hotel added one more memory to our trip. The rooms are very good, well maintained and hygienic. Total interior and exterior is so attractive, it is located at a good place and on road. Food and service is very good. Specially the restaurant manager Mr. Badshah is very helpful and well behaved, he treated us very well. Thank you for all your service and making our stay comfortable. Lastly the property is more or less like a 4-star in 3-star category.

  • 2/5 SAYAN M. 1 year ago on Google
    Stayed on a corporate booking but had a horrible experience. There was wedding here and loud music played late at night well past 12 in the night. The hotel staff did nothing . Later on late night we couldn't sleep due to extreme notice, laughter and had to even call the reception at around 1-2 am. It is fine to give your hotel for weddings but care must be taken that other guests are not disturbed which was exactly the case here.

  • 5/5 Creat Y. 1 year ago on Google
    The hotel were worth staying. The front desk staffs were very welcoming,( Nisha& Mahanta) thanks to them for being kind, generous and helpful. The environment were clean,the rooms were good with large n comfortable beds. They helped me with transportation too.

  • 4/5 Anna-Mari T. 1 year ago on Google
    The staff was very nice and welcoming both at the reception as well as everyone we met around the hotel. The room was nice and comfortable. The only issues we had were: wifi not working (which was a very important to me as I work remotely) and shower slightly warm when we were expecting to be able to have a hot one.

  • 4/5 Theea M. 1 year ago on Google
    Good family hotel. Family Friendly. Great value as we got a 50% Discount. Their is a spa. Right in the middle of shopping area beside main city. Takes 40 Mins to NJP Station. Famous haldiram is just opposite of the hotel. The restaurant is pure vegetarian so ok for people of all region. Staffs are very friendly and always ready to serve. The reception staffs were very cordial. Specially Badshah Hussain from restaurant has been outstanding.

  • 5/5 Raj Kumar K. 1 year ago on Google
    I had been to Udaan for various reasons 1) attended party in the banquet hall 2) Restaurant. In both the cases my experience was very good, the food quality and taste is very good the place was quite and hygienic. The staff are very friendly and helpful, they would try their best to customize a dish. The chef was also very understanding when we asked him to prepare something without onion and garlic. Personally I really liked the Sizzler, Pasta, Tandoori Plater and Cheese balls.

  • 4/5 Swaroopsingh B. 1 year ago on Google
    I stayed here for a couple of nights during my stay in Siliguri. The hotel was recommended by my friend. The rooms were large, clean hygienic and good. The food is totally vegetarian. The buffet breakfast had a good spread with some alla carte as well. Overall it was a refreshing stay.

  • 5/5 Abhishek K. 1 year ago on Google
    It's a 3 year old property, nicely maintained. Rooms and toilets can be improved. The food quality of breakfast is good( only veg available). Staff named badshah was very courteous and we'll behaved.

  • 3/5 Shikhi B. 1 year ago on Google
    Hospitality and service was good. Rooms were spacious and clean too. But the cupboards did not look like it was maintained well. A few other small facilities also could have been provided for the price. The food was however great. Ordered noodles and veg manchurian for dinner, pink sauce pasta and starter (don't remember the name, minced veggies with cheese and corn flakes fried) for lunch which was great too. Major drawback would be that they don't have a proper parking space. They have a little open space right in front of the hotel where one needs to park the vehicle and it's located right on a very busy street. So it's quite noise at night too. There are many good food eateries and other basic amenities shops around the place at walking distance.

  • 3/5 Mayank R. 1 year ago on Google
    The food at Grains, the restaurant is excellent++. We had Dum biryaani, Pasta and some snacks and everything was lip smacking yummy. The chef and the team will give any top restraunt in upscale metro good competition. We were taken care of very well by Manojit Biswas. The rooms are good, but expect no views. It's located on the main Sevoke road and has good access to malls and markets near by. The bathrooms can do with a good scrubbing and cleaning. That was our only disappointment.

  • 3/5 Mohit G. 1 year ago on Google
    Will review in simple words Pros: Good location , many restaurants are within proximity of 2 km radius. Food: Only serve VEG meals but quality is quite good. Rooms: Spacious , and bed are comfortable with all basic ameneties like kettle , fridge , except safe are available Cons : Except washrooms which i wont suggest are dirty but definately need a deep cleaning as foot mat kept outside the washroom had loads of sand particles which make our room room dirty whenever we used washroom. View from both sides is not great right side rooms have main road view left hand side has a backview and you could see home apartments and a parking area Lastly they had arranged cabs for us for an airport drop , which i know were slighty on higher side but as its a peak tourist time and siliguri ola and uber drivers have a notorious image of canelling bookings after accepting them ,so its slightly hard to find cabs in city , and yes the cabs were bang on time. All in all had a satisfactory stay except washroom issues mentioned above

  • 1/5 Harish T. 1 year ago on Google
    11.05.22 Udaan Review WORST EXPERIENCE – WOULD NEVER STAY IN THIS HOTEL NOR I WOULD RECOMMEND TO ANYONE (stayed for 2 nights 11th and 12th May, 2022) One star because there is no provision for negative or at least ZERO stars. I had threatened the management of Police actions at midnight due to unbearable noise disturbance well past midnight in violations of Supreme Court Judgment which they refused to stop in spite of the repeated requests . The details…. We made blunder of booking this hotel by going thr Very Good reviews. 1.       Hotel is not a nice independent building as mislead in picture but a small part of the big commercial building touching a road with heavy and very noisy traffic. There is absolutely no open space. We had to park our taxi at a distance as there were vehicles parked all around the building. 2.       Even though we had requested for quiet room, and 2 – 3 rooms available, they were not giving us one of those rooms on rear side but road facing room which I refused to accept. Those rooms, they said were”blocked for other guests “ as if we were not guests but refugees! We were tired travelling from Mumbai to Bagdogda thr mismanaged SpiceJet ‘s delayed flight, were terribly tired and this is the welcome we got. Forget welcome drink  water was only given after half an hour when we requested and that too not cold but at room temp. 3.       Finally got the rear side room after more than half an hour’s   arguments buts there was nothing to be happy about it. Facing rear side room there are residential buildings almost touching the hotel-hardly at  15 to 20 feet distance and we can see their ladies members in their kitchen or bedroom and they can see us, both feeling awkward /embracing and so we had to keep the curtains closed all thr 24 hours which was so suffocating. 4.       For Lobby to rooms there is only one small old style Lift and there was Big sticker fixed that at a time only 3 ppl can go in lift. 5.       BUT WORST WAS STILL YET TO COME : 6.       Got fresh and went for dinner. Their Restaurant is on 5th floor. Besides that on 5th and 6th floor there are Banquet Halls where there were some grand functions and very loud noise of music from high wattage speakers. Restaurant ambience was good with good service but they only serve strictly Vegetarian food and no alcohol. We are vegetarian, so food we enjoyed but missed glass of wine or beer  particularly after tiring day. Punjabi dishes were delicious - authentic  taste. 7.       With early dinner we wanted to retire early but terribly loud music along with vibrations which were felt in entire hotel would not allow us to sleep. And unfortunately our room was just below the banquet hall on 4th floor. At 10.15 pm I complained but casually they said it is a party function so please bear with it– as if that gives them right to break the rules n also Supreme Court Judgment that you can’t make loud noise after 10pm. 8.       After 10.30 pm noise stopped and we had some relief. As we just went in to deep sleep , at 11.00 pm ears tearing very loud noise of dismantling the stage n removing the furniture etc by dragging on the floor on 5th and 6th floor started which was absolutely unbelievable. Again at 11.15 pm I complained but except receptionist no manager was available and he shamelessly tells me to bear the noise, as there were grand functions and noise did not stop. FINALLY AT 12.00 MIDNIGHT I SHOUTED AT RECEPTIONIST THAT NOW IF THE LOUD DISTURBING NOISE IS NOT STOPPED, I WILL CALL POLICE RIGHT NOW. Noise stopped for some time but again intermittently it went on till about 2.00 am not allowing us to sleep. What I totally fail to understand is, music disturbance is OK but why the hell they can’t do the cleaning n removal of the stage n furniture in the morning? UTTER DISREGARD AND DISRESPECT FOR GUESTS! And I am told these types of functions and disturbance are not exception but a rule. I am very sure there are many better options available in Siliguri! HARISH THAKKER. GOOGLE GUIDE

  • 5/5 Chandan V. 1 year ago on Google
    Wonderful hotel with wonderful staff. Rooms were very spacious and maintained well. Food was great and quantity is good. Food pricing was little higher but overall it was a great stay.

  • 3/5 Vaibhav S. 1 year ago on Google
    The experience was just not good because I asked to book a room for me and while checking the room with the staff i was told that the room is not available as there was a booking done online for that room. The booking desk should make sure that if the booking is done and customers are checking the room before payment then the room should be blocked. And i had to hire a private taxi again from here to some other hotel. Everything is fine except the booking teams service. Would recommend to book online.


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