(This story dates back to New Year) NEVER I repeat NEVER order from this restaurant! So I had some friends over for new year, and we decided to order 4 pizzas from my just eat account, costing me a total of £31.20. We ordered at 00:58 and the app said that the food would be delivered at 2:15am. We understood that we might be waiting a little longer as obviously it was new year and everywhere was likely to be busy. It had got to 2:30am and the food still hadn’t arrived, despite it saying it had been delivered on the Just Eat app. Therefore I went on Just Eat and clicked the ‘my order hasn’t arrived’ yet button, at which point the delivery time changed to 3:00am. AGAIN we waited till 3:15 and AGAIN Just Eat had said the food had been delivered so yet AGAIN I pressed the my order hasn’t arrived’ yet button. At this point the Just Eat app suggested I should try calling the restaurant, however I had already rang like 12 times while waiting for the pizzas, with no answer every time. So I tried ringing again with surprise surprise NO ANSWER. Now it was closer to 4:00am and the pizzas still had not arrived so I pressed the ‘ask the restaurant for a refund button’. At the end of the night I WAS NOT GIVEN A REFUND and the pizzas NEVER came! I checked my bank balance a couple days later and the money had gone out my bank despite NO pizzas being delivered! So I went into the restaurant to ask for a refund. The man who spoke to me was extremely rude and unsympathetic and actually mumbled rude comments about me under his breath! The rude man told me that he couldn’t refund me as it was Just Eats fault and that I should ring them. So I went back to my flat, rang Just Eat’s customer service and got through to a more understanding man. He explained that usually they only deal with complaints 48 hours after ordering. However, once I explained that I had only waited to make sure the money had come out my bank, he told me he could provide me with a full refund but he just needed the restaurant to confirm this and answer some security questions. The man told me he would try get in contact with the restaurant and ring me straight after. In total this guy rang the restaurant 4 times ringing me back each time explaining he couldn’t get through. Therefore I went into the restaurant to explain and asked if they could ring Just Eat back. The other members of staff told me that only the boss (the rude man I initially spoke to) could deal with refunds, that he wouldn’t be in till later that night or 4pm the next day and that Just Eat should ring him then. I rang Just Eat back to explain what had happened and got through to a different man, who gave me a ticket number for the incident and said he would ring the restaurant and call me after. I never heard back. So the next day I rang Just Eat again and got through to a woman called Gladys. I read out my ticket number and asked what was happening. This woman was useless. She told me she couldn’t do anything because the restaurant wouldn’t refund me. So all in all thanks to the incompetence of the staff at the pizza shop and the Just Eat staff, I have not been refunded and have had £31.20 practically stolen from me. So unless you want to pay for nothing or have your money stolen - DO NOT ORDER FROM HERE!

Absolutely disgusting i asked for thin base pizza in the comments box more than once. And when it arrived hour and a half later it was stone cold. And the pizza was very thick. The two pieces of pizza i did manage to eat made me bad the next day. And they refused to refund me. The guy that responds to just eat reviews always shifts the blame on the customers. I advise you stear clear of this establishment.

After waiting for my food for just over an hour for the beginning of the delivery slot(03.35) I'm still waiting for it to arrive 06.26. UberEATS has kindly refunded me but will take up to 10 working days to clear but it comes straight from my bank account when I pay

food is good however every time I order they don't come until we call after waiting 1 hr 40 then they claim the driver has accident everytime.

DO NOT order from this place. Ordered once in the past; pizza was undercooked & doughy - arrived cold. Owner of business constantly has a go at people on JustEat, Facebook, etc - anybody who dislikes his business/food gets shouted at. Tried to order again today, accepted my order, made me wait 20 minutes - then decided to cancel my order. No other places open. Decided to close their shop 45 minutes early, lovely stuff.

###avoid at all costs### If I could give it zero I would, 1 hour late got the run around for my order after 3 calls! food was cold and burnt the chips were like left overs refryed and my dip was missing I will never order from here again!

Worst experience with a pizza shop in my life ordered food over 2 hours ago and kept saying it was getting delivered and then arrive with a cheeky delivery man who was very rude and spoke in a nasty tone and to top it off a cold pizza

I ordered a pizza around 11pm-12:30am. I waited outside in the cold. Call the number to find out what was the hold up around 1am. They said they will take care of it. It's now 1:54 and no pizza. Called multiple of time to get a update and just wanted my refund. No answer. So this place actually gets zero star. Because I didn't get a pizza or a refund. Thanks for NOTHING ‼️

If could give zero I would. Not only did my son's order go to the wrong address, it was also the wrong town. When the order turned up, items were missing. Telephoning resulting in the phone not being answered or ending the call. Finally got hold of someone who said that the missing items would be sent. They did not arrive. No refund offered.

The guy running the place was very suspicious. I was stood at the counter, waiting for something which should have taken minutes and (despite the place being empty) he kept insisting that I take a seat. When I (literally) stood my ground, he kept moving a ceiling-high mound of (empty) pizza boxes around his counter to block my view. I guess he thought that, whilst on my phone, I was filming him (I was just checking my social media, as most people do when static, with a minute or two to spare) but this guy kept realigning his empty boxes across my viewpoint. He then had the temerity to make out I was acting weird, for standing at the counter (waiting for my order) Definitely something dodgy going on? Never going back again (wish I had been filming, he was obviously up to something that he didn't want the public to see?)

Went in smashed, got a BBQ base pizza, garlic sauce and a parmo - absolutely unreal. Nice blokes behind the counter. Ordered us a taxi when both our phones had died. Good value for money and all that. Big up lads. Cheers for sorting us ❤️

Food just simply didn’t arrive money gone stomach empty

Slowest Pizza Delivery Shop in Boro!!! Cold Food, Poor Attitude There's no excuse for poor service... simple as that, waited an hour and 25 minutes for delivery, food was all cold, attitude of the staff very poor, the people who run this clearly do not care, terrible management, food was basic and was meant to come with salad, came with one slice of cucumber and a few onions. Ordered for the family after a busy day with no time to cook, totally pointless!!! Needless to say I'll never use this Pizza shop again, save yourself the MASSIVE wait and order from a more reputable pizza shop, Boro has plenty.

Bad experience. Money fraudulent. Charging double from your card saying that the payment wasn’t gone through. Bad pizza. No chicken. Not cooked well. After the meal, stomachache. Disappointed and disgusting.

The pizza in the photo is supposed to be 8inch. Was about 50% crust. Couldn't leave less than 1 star review. My fiance called up to ask what was going on and they raged at her over the phone and made her cry.

Rank never order from here again said I'd get a full refund even the driver said it was vile says alot really came and picked the food up didn't receive anything back

Ordered from here a few times usually love the pizzas however this time I waited 2 hours and at the 1 hour 45 mark I tried to call them to ask why it said my order had been delivered when it hadn't they have there phone turned off not responding so I asked for some money back on just eat what do you know they reply instantly on text which i knew would happen pizza also came freezing cold too the weather is not an excuse if you couldn't deliver my food correctly you should have never taken the order

ABSOLUTELY SHOCKING FROM THE GET GO!! SO I ORDERED THE MEAL DEAL. WAS TOLD IT WAS BEING DELIVERED BY 7:15PM, THEN 7:35PM, DID NOT ARRIVE TILL AFTER 7:40PM. REQUESTED MONEY BACK DUE TO THE POOR SERVICE/LATE ORDER. THEY REDUSED IT AND SAID ENJOY YOUR FOOD (I STILL HAVE THE TEXTS AS PROOF!) ABSOLUTELY DISGRACEFUL!! FOOD WAS STONE COLD! ABSOLUTE SHAMBLES!!!!

I ordered food like I had done before from there and it was great but this time it was covered in grease the cans off pop had to be washed as they were very greasy the food was all over like it had been thrown about the foods not even hot if I could give it 0 stars I would

First time using this pizza shop.but food was good and would definitely go back again.

If my pizza was cooked it would be a 2 star but the customer service was horrendous, didn’t answer the phone at all, rang 5 times, food came undercooked, by that I mean it was doughy and chewy and too top it off we requested Pepsi max and got REGULAR PEPSI

Came on tonight with friends and got food. Banter is on point. Food is lovely. I got the small munch box and really enjoyed it, thank you.

Decent Kebab and chips and cheeseburger but the banter with the owner was absolutely second to none. Lovely bloke and a great sense of humour.

Idk why there’s so many negative reviews on this place. I think the food is really nice and it’s cheap too. Have ordered from here many times and its lovely.