1/5 4 P. 8 months ago on Google
Awful
experience
to
be
honest.
The
entire
lobby
has
changed
which
is
not
necessarily
a
bad
thing
except
that
it
is
totally
disability
unfriendly
both
in
layout
and
staffing.
I
was
on
crutches
and
couldn't
reach
the
car
park
check-in
screen
which
is
fixed
to
the
far
side
of
a
table.
There
was
a
member
of
staff
sat
on
a
stool
and
at
no
point
did
she
ask
if
I
needed
assistance
even
though
I
said
I
can't
reach
the
screen.
There
were
no
signs
explaining
the
new
system
for
ordering
refreshments
and
snacks.
They
must
be
ordered
from
the
ticket
machines
or
bar.
I
hobbled
over
to
the
snack
desk
and
a
member
of
staff
asked
if
I
had
ordered.
When
I
said
no,
they
walked
away.
No
explanation,
no
offer
of
assistance.
Very
poor
customer
service.
My
husband
arrived
and
after
some
walking
back
and
forth,
we
discovered
the
new
system.
There
was
nowhere
for
me
to
sit
whilst
waiting
for
my
husband
to
sort
out
the
order.
I
ended
up
waiting
in
the
bar
area.
When
I
went
up
in
the
lift
on
my
own,
I
showed
my
ticket
to
the
door
staff.
Neither
of
them
asked
if
I
needed
assistance
opening
doors
or
getting
to
my
seat.
There
are
2
sets
of
heavy
doors
to
enter
the
screens
and
I
had
to
wait
for
my
family
to
arrive
and
help.
This
venue
has
always
been
a
bit
dirty
and
unwelcoming
so
the
clean
up
was
necessary
but
now
we
are
very
unlikely
to
return
due
to
poor
staff
attitude,
and
ridiculous
ordering
system
and
customer
service.
Clearly
staff
need
Equality,
Diversity
and
Inclusion
training.
It
was
not
worth
the
£90
for
tickets
and
refreshments.
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