1/5 Dawn W. 5 months ago on Google
UPDATE:
I
was
a
receptionist
and
trainer
at
this
place
so
I
know
exactly
what
im
talking
about.
The
patient
experience
manager
basically
bullied
me
and
other
staff
out
of
our
positions
there
and
when
I
did
hand
in
my
notice,
she
bullied
me
out
of
that
early
too.
She
deleted
me
from
the
works
whatsapp
group
so
I
wouldnt
have
any
way
of
telling
my
work
friends
that
I
had
been
told
to
leave
the
practice
before
my
notice
period
had
finished.
I
still
work
for
the
NHS
and
thankfully
have
an
amazing
team
I
work
with
now.
This
practice
is
a
business,
and
treats
patients
as
such.
There
are
far
too
many
patients
to
deal
with
for
the
staff
that
work
there
because
as
a
business,
they
won't
ever
close
the
books.
They
want
more
patients
because
that
makes
more
money
which
is
all
they
are
bothered
about,
as
its
a
business
first
and
foremost.
The
partners
run
other
businesses
from
there
too.
They
have
bought
the
pharmacy
next
door
to
the
great
horten
branch.
Its
all
about
the
money,
not
the
patient
experience.
They
have
a
business
manager,
not
a
practice
manager.
There's
a
huge
turn
over
of
reception
staff
because
of
the
incredibly
stressful
job
and
the
lack
of
support
from
management
for
them.
Receptionists
are
the
first
point
of
contact
for
patients
and
get
all
the
abuse,
shouted
and
sworn
at,
and
yet,
management,
specifically
immediate
management
(patient
experience
manager)
do
all
they
can
to
appease
the
abusive
person
over
caring
for
the
poor
receptionist
who
has
suffered
the
abuse.
Is
it
a
wonder
the
receptionists
are
in
and
out
of
this
place
as
if
going
through
a
revolving
door
after
putting
up
with
such
passive
aggressive
behaviour,
and
thats
from
managers
not
patients!
Unfortunately,
if
your
face
doesn't
fit,
or
you
aren't
a
close
personal
friend
of
immediate
management,
then
you
won't
last
long.
This
is
an
awful
place
for
patients
and
for
staff
to
work
in,
passive
aggressive
bullying
isn't
something
anyone
should
have
to
put
up
with,
if
you
can
avoid
this
place
in
any
capacity,
then
do
so
at
all
costs.
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