1/5 Arif K. 2 years ago on Google
Receptionist
had
a
cold
attitude
and
just
gave
us
the
keys
and
showed
us
the
directions
to
the
room
after
taking
the
money,
it
was
around
10:30pm.
What
an
appalling
service.
Room:
When
we
entered
the
room,
we
were
shocked
to
see
it
was
a
disabled
room,
full
of
cobwebs
in
the
room
and
bathroom,
plenty
of
spiders
on
the
walls
and
floor.
The
floor
was
full
of
leftover
food,
used
earbuds.
The
linen
was
full
of
dust
and
the
bunk
bed
was
full
of
hair
and
leftover
food.
One
of
the
lights
in
the
room
and
toilet
was
out
of
order,
which
made
the
room
dark
and
dingy.
The
sink
tap
was
loose
and
would
revolve
around.
The
shower
bracket
was
broken
and
was
hanging.
The
shower
drain
was
full
of
hair.
The
room
and
the
bathroom
smelled
as
if
there
was
a
dead
rat.
I
went
to
the
receptionist
and
asked
why
I
was
given
a
disabled
room
and
she
told
me
"You
requested
a
bigger
room."
I
never
even
asked
for
a
bigger
room,
I
asked
for
a
quieter
room.
The
room
was
very
noisy
as
it
was
next
to
reception
and
facing
the
main
road,
opposite
to
what
I
requested.
I
asked
to
change
my
room
due
to
the
above
conditions
and
they
told
me
they
were
fully
booked
and
gave
me
a
hoover
to
clean
the
room
myself.
It
took
me
45
minutes
to
hoover
the
room
and
bathroom.
After
finishing
the
cleaning
around
midnight,
I
went
to
reception
to
ask
for
the
wifi
as
it
wasn't
working.
I
saw
two
other
guests
standing
there
already
asking
for
the
wifi
and
they
were
not
happy.
The
night
manager
told
us
to
use
our
mobile
data
as
he's
doing
the
same.
I
think
Accor
needs
to
look
into
it
as
I
think
this
kind
of
attitude
is
not
acceptable.
I
could
not
sleep
as
I
could
feel
the
dust
in
the
linen.
Due
to
the
smell
in
the
room,
we
decided
to
open
the
window
and
we
could
hear
the
noise
of
cars
all
night.
Housekeeper
came
to
my
room
next
day
as
I
requested
for
the
linen
to
be
changed.
She
gave
a
me
very
dirty
look
as
we
were
still
in
the
room
and
she
told
me
that
they
only
have
8
minutes
to
clean
the
room
and
very
few
staff
and
this
is
a
cheap
hotel
and
what
more
do
I
expect.
I
was
shocked
as
she
was
literally
screaming
in
the
corridor.
I
told
General
Manager
of
the
hotel
on
departure
about
my
experience
of
the
room
and
showed
him
pictures
I
took.
His
attitude
was
no
different
then
his
staff.
He
told
me
that
apparently
Bradford
is
a
tropical
place
(hilarious),
hence
we
should
expect
spiders
in
the
room.
I'm
a
Le
Club
member
and
always
stayed
in
Accor
hotels
with
my
family.
However,
this
is
the
first
time
that
I'm
really
disappointed
by
the
hopeless
service
provided
by
this
Franchise
hotel,
quite
contrary
to
Accor
standards
and
promise.
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