1/5 S A. 2 years ago on Google
Minus
5
stars
of
that
was
an
option!
Absolutely
appauling
partnership.
Every
time
you
ring
the
practice
(for
us
it's
mostly
Kensington)
guaranteed
you're
on
the
phone
for
over
an
hour
before
it's
answered.
That's
providing
it
doesn't
get
cut
off
part
way
through
the
call.
I
cannot
get
my
head
around
the
fact
there's
only
one
telephone
number
for
everything
associated
with
the
practice.
Even
for
basic
general
practice
information/non
appointment
queries,
it's
still
over
an
hours
wait.
Lately,
my
mother
was
informed
by
the
A&E
and
the
UKHSA
that
she
required
further
emergency
vaccines
for
a
ongoing
condition
that
the
practice
nurse
would
be
able
to
do
without
an
issue.
All
my
mother
would
have
to
do
is
arrange
an
appointment.
Well,
over
2
hrs
on
the
phone
and
3
seperate
visits
later,
my
mother
was
told
that
they
(Kensington
reception)
didn't
know
what
she
was
talking
about
,
they
had
no
record
of
her
and
simply
go
away!
The
girl
on
the
reception
wouldn't
even
let
her
explain
the
scenario,
nor
did
she
even
make
any
effort
to
investigate
etc.
The
lady
from
the
UKHSA
was
also
unable
to
get
through
(she
started
ringing
at
11am
and
by
mid
afternoon,
still
not
able
to
speak
to
anyone)
and
ended
up
asking
my
mum
if
she
could
hand
deliver
her
number
to
the
practice
-
that
request
was
also
refused
by
the
reception!
This
is
not
the
1st
time
we
as
a
family
have
been
through
trauma
with
this
practice.
We
have
now
decided
enough
is
enough
and
to
withdraw
from
this
shamble
partnership
and
join
another
practice.
I
would
encourage
all
those
effected
(Inc
us)
to
contact
and
lodge
your
grievance
in
writing
with
the
CQC.
Any
complaints
sent
to
the
practice
manager
are
brushed
under
the
carpet!!
Complete
shambles
of
a
practice
and
one
that
requires
an
URGENT
overview/overhaul
of
their
practices....
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