There's only one branch in Bradford and they've reduced opening hours to 3pm .Rubbish. Now they have an automated robot trying to answer my query. It doesn't have the option about which I am querying and I can't even get through to the idiots on the phone anymore. How can anyone trust their money to stick people? Absolutely terrible customer service. Banks used to be businesses that cared about their customers, listened to them. Made things convenient and accessible for them. With this bank, the number of branches have diminished, the number of customer service representatives have diminished in their only remaining branch in Bradford City centre. To top it off they don't care what the customers think. Its all about profit. Year on year their profits have increased and their services degraded. Wish there was an alternative model.

Never have I been treated as bad in this establishment as anywhere else. Got my card stolen, no one believed me because they stole it from my mailbox alongside with my pin. They tried to blame me for spending the money myself while I was crying and heavy breathing. When this kept happening, I kept being mistreated, instead of helped. When I asked if I could get a new card and pick it up myself over receiving it in the mail, I was lied to and said that was impossible to do by 3 of your employees every single time. Only on the forth time, Amanda was kind and told me it was possible to do the cards in store. So your disgusting employees' lies actually allowed my card to be stolen oven and over again, when stealing someone's identity this way isn't even illegal so I have no resources to get my money back. Your establishment is absolutely horrible. Never in my life had a person tell me over and over again I was lying about such an important thing. You'll be sued soon.

Absolute joke of a bank and the system they have going in Bradford. 4 staff on the floor and just 1 behind the counter… each person taking over 20 minutes to be dealt with. Wasted 30 minutes standing to have to leave due to other commitments. Ridiculous when the machines don’t do what they’re designed and incompetent staff working everywhere else.

Absolutely disgusted by these banks. Leeches in every sense of the word. Profits go up. Service goes down, less branches, less call centres staff. Wish we could carry out transactions without banks.

worst IVR ever 8mins to get through to call queue cant understand english stuck in loops eventually get through and unhelpful associates Not at the forefront of technology like Starling Bank!

I be with Barclays for over 33 years since I was a teenager iv never looked back I will never change anything or bad mouth then the staff at my new branch are very happy bunch no etiquette just a friendly bunch. I’ve given them a 4💫 but it not the proper score it’s well up to 💯💯💯💯💯💯💯💯💯🙂9% excellent thanks for putting up with me all these years 💎

Drove all the way into Bradford, paid for parking. Got to the bank only to be told that there is no counter service on Saturdays. We must come back on Monday. What a waste of time. Don't see the point of it being opened just for arm's. Absolute joke!!!!

Is this a bank or what? No more counter service and closes at 3pm?!!! Is the world becoming lazier or have you guys made enough money from all these years and had enough..

Consistently rubbish service from this `bank`.They obviously don`t give a dam. Senior `manager` hides in his office, while the flunkies play for time, and waste yours. Sadly there is no lower star than one.

Only 2 staff on tills and around 3 staff guarding doors.Around 20 people in queue . Regular every day

Very bad service especially from one of bank-staff Aysha, she told me to get a bank statement it will take 10 working days and all her colleagues told me before it will be only 5 working days. I didn’t know whom should I believe. And I Leo I didn’t like her tune in her speech with me.

This is one of my worst experience ever with a bank, first they close my account for no reason and they denied access to my funds. And when i go to the branch with my 5 months old baby, they did the procedure and promised a return call within 24 hours. No call was made and I had to call every single day to have access to my “OWN MONEY” this is a disgrace and absolute utter disgrace. I have never seen a bank like this ever. And every time an agent answered the call they would give me a different answer. I had to go to the branch multiple times. And when i said i want to file a complaint they literally made me wait with my sick baby for one hour and there were people surpassing us. Highly disappointed with the service and my advice to everyone to never open an account in this bank. Zeinab and Alison an online agents really helped me but the agents in the bank were just giving me computer generated answers with no actions. This experience gave me and my family alot of distress and mental unease.

First and last time I went in Barclays branch in bradford Town centre. Very poorly run branch. Staff not trained properly, gave me wrong advice which could have resulted me loosing my house. I had to wait an hour and half to transfer my money. Alots of staff in the branch but they are all stood in corner and talking but not actually helping the customers. I wanted to speak to the manager but they didn't let me.Halifax and HSBC a lot better then this bank. I was thinking to open saving account but not any more, will be closing my current account soon.

I totally agree with the 1 star review, rude staff, long wait times, short staff, security guards are a bunch of tossers, act like they own the bank

115 reviews with one star rating. Wonder why? Service is terrible. Shortage of staff. Limited time for services. Especially in the current climate, creates huge inconvenience.

No queue! That’s good, I thought. Here’s why; counters close at 2pm… Give. Me. Strength.

I found staff to be helpful and polite - however, the waiting times are ridiculous! How Barclays can make so much profit and not hire more staff is crazy.

Very slow service little or no urgency for customer service. You will never see good staff cover at lunch time. Lord of staff pottering around the floor but hardly any where needed. Get more training done. Identify and ask what your customer wants. Trust me I wouldn't be here if I didn't have to and yes I do have the app

Most inefficient bank staff I've ever seen and a joke compared to all other banks in U.K

I have been banking with this bank since my arrival from 1966 and since moving to Baildon it was easier for my wife to go to our local location of the bank and with all the profits they have made they have closed this branch and the branch in Horsforth and its very difficult for people like us old and fragile to get to the bank! Sometimes I feel like going to any other bank for my comfort.

Been to the bank to see an advisor, I didn't get her name but she was really helpful and polite, not like the one in Keighley branch.