Claire's

Jewelry store Fashion accessories store Toy store Ear piercing service

Chain retailer offering an array of jewelry & fashion accessories, plus ear piercing. People often mention ears, piercing, appointment, manager, rude, service, good, staff, daughter, pierced,


Address

23-25 Broadway, Westfield, Bradford BD1 1HA, United Kingdom

Website

stores.claires.com

Contact

+44 1274 732442

Price rating

$$ $$

Rating on Google Maps

3.70 (114 reviews)

Open on Google Maps

Working Hours

  • Thursday: 9 am to 7 pm
  • Friday: 9 am to 7 pm
  • Saturday: 9 am to 7 pm
  • Sunday: 11 am to 5 pm
  • Monday: 9 am to 7 pm
  • Tuesday: 9 am to 7 pm
  • Wednesday: 9 am to 7 pm

Featured Reviews


Frequently mentioned in reviews: ears (10) piercing (9) appointment (8) manager (8) rude (7) service (7) good (7) staff (7) daughter (6) pierced (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 A B. 2 years ago on Google
    We arrived late for our ear piercing appointment around 4.30 yesterday, which I fully accept we were late but the tone in which the lady (wearing a red checkered shirt) we spoke was very rude. She was so short and abrupt and had the worst attitude. I’m actually glad we arrived late and my daughter didn’t get her ears pierced by her. My husband and I are both doctors and would never dream of talking to patients in that manner! I hope she doesn’t get a doctor who treats her in the same manner she treats others!
    5 people found this review helpful 👍

  • 1/5 Hafsa S. 1 year ago on Google
    Worst customer service ever!! Don’t ever get your ears pierced from here especially for you baby. Lack of information and the manager specifically spoke so rudely. The manager provided false info and then mentioned we haven’t booked an appointment when an appointment was clearly booked and we had evidence. Also, the manager asked for the baby’s vaccination book and said she won’t do the piercing without the book. This wasn’t mentioned when we arranged the appointment and the manager said she will only do the piercing if the book doesn’t get here within 20 seconds. Really not sure how someone can drive home and get a red book in 20 seconds. We managed to get the book around 3:32 when the appointment was booked for 3:30. The manager said she won’t do the piercing because it came after half three and that she has another customers appointment booked for half 3. Don’t understand how that makes sense when she clearly said your appointment was for half three and because we came at 10 past three she herself said you have come early so have to wait for your appointment. It was CLEARLY their mistake but the manager was not accepting it and spoke to us sooo rudely. She wears glasses and is tall.l, and the worker present was short with blonde hair. Both were very rude and unprofessional. Claire needs to train their workers well or employ honest workers who know how to communicate with workers. This was at the Claire’s in Broadway Bradford. I would suggest not to get your ears pierced done by there especially for your baby. There’s no point paying so much for a piercing when the customer service is very BAD.
    5 people found this review helpful 👍

  • 1/5 Haleema I. 1 year ago on Google
    Went into Claire's,the tall lady with the glasses is soooo rude,worst ever customer service,she needs training on how to deal with customers,she has not got good customer service skills.Its like she didn't want to pierce my daughters ears,and she was trying to put me off.I wouldn't recommend getting your kids ears pierced from here.Such a cold women she was
    4 people found this review helpful 👍

  • 1/5 riri k. 1 year ago on Google
    Awful experience taking my daughter to have her ears pierced Someone more senior seriously needs to have a word with the Manager there! ( short cut hair and glasses) She’s absolutely vile. How on earth have they put her in that role! Firstly her energy and attitude was so unwelcoming from the moment we went into the store, huffing and puffing all over the place , she was clearly in a bad mood. Everything was an effort she had no patience with my little girl and in general made everything seem a challenge . What a negative individual Also, I’d like to mention she told The lady carrying out the piercing that she would dock her wages as she had opened the earrings packet , which apparently you shouldn’t open until you are ready to make the peircing, if this is the case surely it’s not professional to be verbalising this INFRONT OF A CUSTOMER! In my eyes I felt that kind of behaviour is classed as bullying a coworker and if I was that girl I’d be putting in a formal complaint to HR. Anyway my daughter , who by the way is only 1 , was screaming her little heart out and she’s never ever like that but she probably picked up on the awful atmosphere in there ,as she wouldn’t let the manager come anywhere near her! I won’t ever be going to that branch again ! Shocking shocking shocking!
    3 people found this review helpful 👍

  • 1/5 Mz K. 4 years ago on Google
    Taken my little girls to have her ear pierced, was told to come back later went long cue, then was told have to do each ear... cause had no one else. When they did manage to do her ears they wer so rude no aftercare nothing had to ask myself what to do. I asked a staff member about some eat studs she was so rude had no manners. They make you feel so unwelcome. Never going to this store again.
    2 people found this review helpful 👍

  • 5/5 Mandy K. 2 years ago on Google
    Michelle was working in the store alone managing customers while piercing my 2 year olds ears. She was fantastic at keeping her calm and entertained. Really amazing staff member. So impressed!
    1 person found this review helpful 👍

  • 5/5 Raz W. 1 year ago on Google
    My daughter (age 7) went for her ears piercing . The girl who did the piercing was so good with my daughter. She was really patient with her and explained it all very well to her.
    1 person found this review helpful 👍

  • 5/5 Wasiqa A. 1 year ago on Google
    Good deals on buy 3 get 3 free. Already bought loads of stuff from there to give away to my nieces as presents.
    1 person found this review helpful 👍

  • 1/5 N U. 10 months ago on Google
    Totally overpriced rubbish it's meant to he for kids to spend there picket money but £12 for a hair bobble and £28 for a tiny kids purse for a 5 year old is a rip off can get better items in new look or entertainer for a 1/4 of Claire prices .

  • 1/5 Sharron K. 8 months ago on Google
    Went today 1 member ov staff on doing pacing for ears no 1 else hhere for tills

  • 2/5 Mya H. 7 months ago on Google
    Rude manager looked very unapproachable and moody my daughter loves to shop at claires but didn't feel the warm welcome we would normally get within other branches, wont be shopping here again.

  • 5/5 Hina B. 1 year ago on Google
    Lovely items and great offers all the time. Alot of colourfull variety we can see all the time in store.

  • 5/5 Elizabeth K. 1 year ago on Google
    Love Claire always go in to see earrings have a good selection

  • 1/5 Abdul S. 3 years ago on Google
    The customers service in this shop is atrocious and probs the worst iv experienced and ever seen in my life. I'm one to never go out of my way too write a review good or bad but this place is soo bad and especially 'mehak' who we spoke too on the phone was soo rude and abrupt. Any other claires fair enough but this one is run by a group of girls who think they working the hardest job in the world and we are the ones getting in thier way.

  • 5/5 Zee K. 1 year ago on Google
    Love Claires....plenty of variety of jewerlery hair accessories mobile cases and good prices with offers on all the time. Also ear piecing available here.

  • 1/5 Audrey C. 1 year ago on Google
    The rudest customer service. Went there for my daughters earpiecing and she started being rude from the very start and it looked like she didn’t want to do it as she kept on reminding me she had another person coming. I almost cried and ended up cancelling the whole thing. I will now never use Claire’s at Broadway Bradford ever again.

  • 5/5 Sarah B. 2 years ago on Google
    I went in with my little sister and Michelle who served us was extremely patient and helpful letting us know about the offers and was so sweet all throughout will deffo be shopping here again thank you!

  • 5/5 Sami “Samiiik” K. 2 years ago on Google
    Lovely helpful staff great accessories and bargain prices I love going Claires.

  • 4/5 Joy G. 2 years ago on Google
    Quite small felt like not a lot of space but good products and friendly staff.

  • 2/5 Gemma R. 3 years ago on Google
    Only 2 members of staff on the shop floor- both helping with piercings. Meaning myself and another customer were stood waiting for a good few minutes. When the server did come to help there was no apology- which was disappointing.

  • 5/5 Kez 2 years ago on Google
    service was great, staff very helpful and friendly. Pointed out offers too.


Call +44 1274 732442 Open on Google Maps

Amenities


  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance

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