The general staff are great as ever, unfortunately I can't say the same for the Dr's! Dr Swanepoel at my appointment (one I'd never seen before) had absolutely no interest in me or my quality of life, just my medication. I don't think he even looked at my records outside of that department?! And whilst I had no issue with the decision made without MY input, I was given no set plan or time frame going forward. I had to ask about that myself and wasn't given as much as a vague answer. No advice was given on how to handle my pain during the fallout but then he showed no interest in the existing cause of my pain and associated health issues either! These problems don't just disappear! And when I asked about a specific issue, I was referred back to the surgical department. You wait months for an appointment, just to be told something that you already knew; I wanted to know what happens next and I still don't have an answer. I feel abandoned with my pain and frustrated to tears because I'm not being listened too. When did the patient get replaced by a computer, although I guess that happens with career complacency. If my appointment was a reflection of a current trend then this department has really reached the bottom in the last 10yrs.

A lady i know visits this clinic for dialysis and is constantly being mistreated at the dialysis ward, she feels discriminated as caution isn’t taken when her dialysis treatment comes to an end as they cause her to lose large amounts of blood when they remove the pipe from the fistula in her arm and blood oozes everywhere even causing the staff to be in shock and panic. this happens every-time she has her dialysis and is causing her discomfort and she is panicking about every treatment. If she continues losing blood it is dangerous for her and the clinic are not listening to any complaints or taking this situation seriously.

Just phoned Physiotherapy at 5:06pm. The answer machine just said “This phone line is now closed” then I was cut off. That was it. No opening times, no email address provided. And according to the text I received asking me to ring, I get discharged if I don’t call within two weeks. I work full time. It’s annoying.

Not informed of 40 mins late appointment or that our specialist we have had from the start 3 years ago was off. Pointless visit didn't get any answers appointment with a different Dr was very hard work. Usually much better organised

If you ever need to contact them it’s the worst and terrible place to call- phone not being answered for hours but when you come in the reception they are sitting and talking between each other while phone lines are ringing non stop. Was calling a morning before the appointment to confirm the time but because nobody never answered the phone we missed an appointment and when came to reception said we can’t disclose information of what time your grandfather’s appointment is. Just ridiculous!

Absolutely terrible 3rd day ringing and no one picks up phone in reception area to get through to the children's dept to get my sons blood test Done. Awful

Car park is appalling. Very limited space, only one ticket machine working for at least 3 weeks so the queue was half an hour. Can't pay by phone, only use coins (like in the 90s) and card.

Like most hospitals the staff are great but St Luke’s hospital is disgusting ,looking for an X-ray terrible signs, the toilets were a third world experience probably the filthiest l have ever seen, no seating, a 2 hour wait, this place should be closed down and demolished

My mum has been admitted to ward f6 sister very rude when asked questions mum without inhalers been locked away nurses short staffed very rude to elderly patients when asked for help god help my mum worse place she could have been admitted too

The X-ray department is like going back to the 80’s . No seating , cramped and uncomfortable. Decor is Victorian at best. The worst experience for a sick person and most had been waiting more than 2 hours .

The 1 star is for the doorman who I assume is meet and greet .All he did was bark orders at people.I tried to approach him to ask about local taxi numbers he just pointed to reception and mumbled that he can't phone a taxi .I didn't ask him to .All the time I observed him he never stood up from his chair instead he was pretending to be busy taking masks out of the boxes and handling them from one hand to another or placing them on his lap .Please someone tell him they are not meant to be handled ..leave them in the box!! I can't even fathom why he felt it necessary to do this !! Not impressed with the meet and greet if that's what he's there for !

Excellent service at Maxillofacial Department.Receptionist, Nurses and Doctors very professional, communicate every step, supportive and friendly despite living in a post covid world. Quick and efficient service.

Thank you to all the staff today on the Dales Suite. I know your very busy and I was privileged to be seen so quickly. God bless you all for the work you do.

Well what can I say I'm not impressed with the staff that phoned me to tell me I had appointment as they would not text me the date and time they just told me over the phone.now I was outside taking the rubbish out when i got the call and i have had a stroke and by the time i got inside i forgot when my appointment was i tried to ring saint lukes but no answer.i went to the hospital on the Monday tea time and was met by a wonderful woman called lilian deakin she tried to find out who i was supposed to come and see she tried for 30 mins to no avail.i came the next morning and Lillian was on the desk again so along with a lovely smile she tried again and bingo she found who I was supposed to see we need more freindley people in the world like Lillian I would just like to thank her for her help so thank you lillian your a star

Have X-Ray appointment, came here on time, still waiting to be accepted (more than 30mins wait now), whats the point of them making appointments if its never on time, but when you are late they will not accept you!!

Went to st lukes saturday for my covid jab the staff from going through the front doors to having the jab was fantastic so helpful polite and friendly.Well done and thank you

Not as bad as bri but when they put ya mother who had multi system atrophy had trouble talking couldn't use her hands from a ward into a side room where she could not call for help bit like BRI a joke.

Have no personal experiences but have heard mixed opinions.

Friendly professional staff, very helpful who get on with everything and dont leave you sat waiting for ages.

Terrible experience with nurse wich was taking me blood.Very Nasty behaved nurse(Asian) and I had all week big blue bruss on my hand.Very painful all process and 1 week afterwards. No more!

Attended Oral and Maxillofacial Surgery level 0 for a few appointments this year. Every single member of staff pleasant, patient and caring. Very knowledgeable consultants who spent a lot of time explaining everything to me and answering questions. Only reason I didn't give 5/5 is the waiting room needs updating a little nothing to do with the staff. Thank you for all your help.

Just been to the pre assessment dept today great service from the nurses that dealt with me.Jayne,Lamara,and Brenda who also provide tea and coffee for myself and wife.A big thank you to all.Bill

Dermatologist departments on point 5/5 made me feel so at ease genuinely want to go again it was that relaxed! Thank you all so much

Saw DR SLH DAVID SUTTON at orthodontics & maxillo facial dept for my mum. A lovely man explained in detail & proscribed what was needed & very helpful.

I was there today at Dr Ali clinic it's a nice hospital and the nurse and Dr Ali was really good nice and never had to wait at all was seen right away no waiting about like bri

Was sent by GP for an x-ray expected to wait alot longer but it was actually really quick

I wish I could leave no stars my experience in the maxifacial unit was a nightmare I thought that the days of treatment like that were over I was so wrong! After my first experience in the unit I was so pleased but the second time with a different dentist was shocking and worse than my manor row days years ago! Never again !

Once again first class service from NHS.Telephoned on Wednesday got appointment the next day thanks to the patience of Natasha. George in the physiotherapy department was on time very helpful and worked with me to book another appointment without breaking time at work. Thanks Nhs

Had an MRI scan today. The service I received was excellent. Very professional, friendly staff.

I had breast cancer and they operated on me and took it all away they were absolutely brilliant.

I was sent for an x-ray and the wait time was about half an hour. The waiting area was pleasant and well spaced out. It is was clean and tidy. The staff were friendly and helpful.

All disabled parking spaces had Portacabins or building equipment in them. No planning or contingencies for disabled drivers. Hospital Management don’t give a dam.

Car park was clean and easy to access. The hospital was also clean and well sihn posted. Staff seemed pleasant on the whole... though a couple of staff members were in need of manners and interpersonal skills.

Accessible good quality care.

Seems ok old buildings

The telephone service is a nightmare, probably survive if you can ge through to them otherwise the service is great.

Extortionate parking charges. Long waits. Everything you'd expect from a hospital here, unfortunately.

Came for an xray this morning.Receptionist what an attitude she has got.spoke to me like dirt..at the end of the day shes a receptionist nothing special .needs to learn people skills.

Terrible phone service!! 25 minutes and STILL WAITING for someone on the ward to answer my call !!!

was referred and seen in under a week. on my first appointment the Dr reassured me removed the growth within an hr I was including consultationand removal lovely service and fantastic staff x

My mother was transferred here from the BRI after a hip operation, to say she wanted to get out of there as soon as possible, was an understatement .... phoning the ward for information or an update was met with an abrupt offhand non-caring stinky attitude ! ... If you can't be polite and courteous to family member when they phone, then you're defiantly in the wrong job.

Care within the hospital is good but trying to ring reception is appalling. Occasionally gets answered after a long wait but more often than not, no answer at all.

Visited breast care unit yesterday, all the staff I met were excellent. I have never felt so looked after and supported in a worry situation. Thank you most sincerely. I have never given anyone 5 stars before, but you all deserve it. Linda x

Easy to park lovely staff clean arround well managed in all arround bradford

10 out of 10.Thankyou to all the staff at the hospital.you have looked after me so well,your all amazing,you work so hard and I appreciate you all for looking after me.a wonderful team of people❤.we are so lucky to have our NHS. Xxx

Imagine ringing over 20 times to find out when my appointment will come through and all day no one answers ,,, constantly ignoring calls, new receptionist wouldn’t go a miss

2 fabulous doctors seen in the Dermatology Department and only running about 20 to 30 minutes late. Parking charges are an issue though

Went to St Luke's today with my dad. He got well looked after by Sophie. She was amazing and told me about her revert story I just want to say a massive Thank You to Sophie and the rest of the team If any of you guys need any building materials then please get in touch

I had a fantastic experience with Dr Sanjeeva Gupta, who's experience and knowledge in his field, put me at ease. I would recommend him to anyone who’s in need of pain relief. A big thank you from Sher Khan. Haris , of and on behalf of Sher Khan, of Hazara Motors.