1/5 Matthew W. 3 years ago on Google
Following
a
discovery
that
a
member
of
staff
had
disclosed
information
about
my
care
I
made
a
complaint
to
their
advice
and
complaints
department,
following
a
number
of
months
I
received
a
report,
this
identified
that
the
nurse
who
at
no
time
was
involved
in
my
care
had
accessed
my
medical
records
including
very
sensitive
information
on
3
occasions
for
a
total
of
31
minutes
,
however
their
report
played
down
the
seriousness
accepting
the
nurses
excuse
that
the
first
access
was
to
check
my
date
of
birth,
the
second
for
my
phone
number
and
most
unbelievable
of
all
the
third
she
claimed
could
not
remember
but
believes
she
must
have
caught
my
record
(yes
they
thought
that
was
possible).
They
claim
the
report
was
impartial
,
however
within
7
days
of
the
incident
and
before
the
investigation
they
completed
an
incident
report
stating
'No
Harm
Done'
and
within
21
days
of
this
the
nurse
had
completed
her
disciplinary
(a
learning
exercise)
this
before
the
investigation
was
complete
and
the
report
compiled.
Following
the
report
I
made
2
GDPR
requests
which
they
initially
refused
to
give
me,
however
pressure
from
the
ICO
forced
them
to
comply,
this
information
showed
that
the
trust
had
not
only
played
down
the
actions
of
the
nurse
but
they
had
also
altered
fact
and
where
the
facts
could
not
be
made
match
the
nurses
story,
they
simple
omitted
them
from
the
report,
2
of
the
most
serious
were:
Accepting
the
nurses
claim
that
the
first
access
was
because
she
noticed
my
name
and
entered
the
record
to
check
my
date
of
birth,
then
left
the
record
open
for
21
minutes
as
she'd
contacted
a
colleague
for
advice,
however
their
own
evidence
from
this
second
nurse
clearly
show
the
conversation
took
place
over
1
hour
before
the
nurse
accessed
my
record
at
19:01
on
a
Saturday
evening
on
a
laptop
provided
to
her
by
the
trust,
therefore
she
was
fully
aware
of
who
I
was
and
as
the
second
nurse
informed
her
of
the
care
I
was
receiving,
what
I
was
been
treated
for,
in
addition
as
the
telephone
call
did
not
take
place
during
the
access
of
my
record,
clearly
she
was
reading
it.
The
second
cover
up
the
investigators
invented
a
Nurse
3
to
hide
the
fact
that
the
nurse
had
disclosed
information
to
a
friend,
and
I
have
email
audits
that
show
that
not
only
did
they
not
know
what
she
disclosed,
but
when
this
was
pointed
out
to
them
before
the
report
was
released,
rather
than
correct
the
statement,
they
added
a
response
from
nurse
3
And
throughout
all
this
the
trust
have
offered
or
provided
no
support
to
me
Please
feel
free
to
contact
me
I'm
happy
to
provide
the
evidence
to
support
this
statement
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