Reception staff are RUDE never a thank you or please nor a smile! They always look like they want you to leave them alone. The only reason I use the Shipley Swimming Pool is due to the Swimming teacher’s who are very professional and well mannered. I would definitely give 5 Stars to the Swimming instructors! However the front staff are a TOTAL LET DOWN!

First class facilities and swimming pool is excellent with fast/med/slow lanes. Water quality and heat perfect. The whole place is clean and there are plenty of life savers around pool. Some showers closed due to covid? Need to reopen as place is busy. Only negative: slower swimmers in fast lane should be asked move to other lanes. One hopeful suggestion: could we have a sauna?

Very poor customer service... When you call them they would say come and fill in the form to get a space for after 2 weeks... but when you walk in they would change their mind and give you a new statement... The staff need proper training, they shouldn't be wasting our time.

Good swimming pool and well maintained, but adults don't have much choice when to swim apart from midday. Schools poach the times when they can use swimming pool, the kids don't pay council taxes which built the pool, but adults do. So there should be more times allocated for adult swimming,

I would give 5 stars for the polite and helpful staff, however, lots of very slow people in the wrong lanes, for the lane swims. Further during restrictions swim was £3 for upto 1 hour, now they charge £4.80 when you get out after 3/4 hour. Bit of a rip off. Think it's over priced and I wish restrictions were back, cos £15/5 swims is alot better than £24/5 swims. Now the lanes are overcrowded with slow people that get in the way and you have to pay extra for the inconvenience.

It's tired, lacking care and attention and the staff are all pretty miserable. The lockers are new, the tiling and the showers are old and you just feel unclean being in them. Toilets are disgusting and broken, it's all bad I'm afraid.

Clean and well maintained pool. I went on the ladies evening with my friend. Met some lovely people there. Enjoyed a good swim.

I would give an absolute zero to Shipley Swimming Pool - in my whole life, I have never experienced such blatant racism. Myself and my friend decided it would be a wonderful treat for six children from Kenya, Africa who are staying with us and are here to raise funds for their charity school, to take them swimming- however when we arrived we were greeted with absolute hostility and asked if we were the children’s parents and that they could only enter the pool with their parents (some of them are orphans). We explained that we are hosting/fostering and was told ‘no’ you can’t and she would have to check with her supervisor… the most rude and racist encounter I have ever experienced- we left and went to aireborough swimming who were an absolute delight and made the children’s experience such a wonderful one!

I have had many memorable experience here at this pool as a child, but ever since we have gotten out of the COVID-19 crisis, the quality of the whole pool in general has been poor. Living an hour and a half away makes it difficult to get here, so when I make all of the effort to come and swim and I get turned around at the doors because it "isn't a public swimming time", despite telling me on the phone the prior to that day that its open 1-3, it just make it a shame, and causes me to waste an entire day commuting. Only yesterday we arrived outside at 11pm and a large line was outside the pool, and we were told that the facility was at its maximum capacity, and that we have to wait. The line being 15 people long, we decided to leave. We received no apology. Twice before this have we called and they said we can go it by ourselves, and when we arrive, the receptionist turned us down, not once showing sympathy or apologizing; once again, 3 hours taken out of my day

My visit here after 20 years. Bought my kids was their first visit. found the facilities and the pool very good. Only used the kids pool. The lady at reception was and the staff really helpful. The place is really clean. Showers and the changing rooms extremely clean. 5* recommended.

Great for kids, reasonable entry and nice changing facilities.

Attended a class, easy to check in for the class, clean, cubicles are spacious only problem is the showers are not very good.

Two pools, one giant and te other one is a smaller teaching pool, family and group changing rooms, group and individual showers, plenty of lockers which can be locked using an electronic wristband available from the reception. Wonderful staff. Recommended

I go for the lunchtime swim sessions. More than an hour would be better, because it does get quite busy, but the main pool is divided so slower swimmers don't get in the way of fast ones. There's a separate children's pool, also a diving pool. Plenty of individual changing cubicles and the lockers have electronic wristbands so you don't need to mess around with pound coins.

Fantastic experience over a year ago. All the staff are fantastic always feel welcome. I enjoy coming to this gym as the classes are amazing especially the ones that are run by Christine the instructor not that all the other instructors are good. Would definitely like a aerobics class as I only did this class last week and I REALLY enjoyed this class as it was worth the exercise as well as all the classes are. I would definitely recommend this gym to everyone that is looking for a hobby. I will definitely be continuing to attend this gym as I really love coming here.

My first visit here and I found the facilities and the pool very good. The lady at reception was helpful and explained where the family changing room was and how to operate the lockers. We only used the baby pool but it was warm and big enough to make it comfortable. There was also a larger pool and separate diving pool. We visited on a Sunday morning. It was quiet around 9:30 but then got busy towards 10:30 - 11:00

The pool is an excellent size. Ladies aquacise is fantastic. The tutor is brilliant and makes it fun and enjoyable.

Haven't been here in 20 years. It was really nostalgic and enjoyed myself

Great full length pool and high diving bords

Nice and clean. Complete privacy with the cubicles. Had a nice family swim

Great little pool, we have been a few times for family swims and now my daughter has her weekly swimming lessons too. Definitely recommend

Not very happy with swimming session today we had to share it with big youths who were learning how to swim terrible this was not good getting knocked all the time I have back and hip problems and at 83 next birthday would like to keep fit by coming swimming each week

Our 2.5yr old loves Pauls lessons on Saturday morning. He's progressing very well for his age.

It was Good went during family session Sunday 1-3pm.i would recommend 8/10

My favorite swimming pool its clean, stuff its nice its parking there I very like this place.

The toddlers/baby pool itself is warmest I've ever been to but hygiene around the edge of the pool is poor as looked like hadn't been cleaned for a long time and very scummy. As for the disabled facility we'll I'm d8scusted with it as was more like a tool storage room with rusty spanners and various other tools placed on the inadequate disability changing bed that in itself was lacking side safety bars. Several Staff clothes were strewn over the changing bed. Flooring was like pond life growing in drainage channels, shower we're filthy and didn't work. If you need a dedicated disabled room avoid like legionnaires disease shipley baths or may catch it. Keighley disabled facility is top notch with lifting hoists aswell. Shipley baths needs a good injection of funding for disabled facility and sadly staff need to look at standards of hygiene.

The deep middle (no point saying end as its shallow at both ends) is deep, 6ft deep. Would most likely ring if you are wanting to use the diving boards. Just to check they are open. They were closed due to synchronised swimming when we went. Staff seem nice and lockers are electric so need to get a wrist band from reception. Think they are £1 which is returned at the end.

Friendly staff and kids lessons are always good. My daughter has been swimming since 6 months, attending adult/child lessons then recently the new group, swimming on her own with her class. Good teachers who my daughter likes (always important)

My kid catches a cold evertime we go. The water is always cold. Please turn the heating on

Love swimming here. Excellent diving pool and very friendly and professional staff.

Great Swimming Pool, Is Always Very Clean And It Genuinely Is A Fantastic Place To Go And Learn HowTo Swim.

Nice clean pool. Very busy. Get there early otherwise you won't get in

Nice pool but too cold, including the showers and changing areas.