1/5 FuNJuSt B. 1 year ago on Google
First
we
tried
to
book
online
a
visit
to
the
gym
but
were
unable,
then
we
called
to
book
at
7:05pm
17/03/23
and
the
customer
service
answered
call
person
named
Charlie
answered
and
said
we
can
have
a
tour
and
visit
whilst
we
will
also
be
explained
membership
options
but
we
would
not
be
able
to
use
the
facilities.
Then
I
rang
again
to
ask
if
we
were
able
to
use
facilities
as
one
of
our
friend
was
also
a
member
and
the
person
called
Charlie
again
picked
up
the
phone
at
7:12pm
17/03/23
and
said
if
your
friend
is
a
member
he
can
bring
2
guests
with
him
and
use
the
facilities
this
was
specifically
confirmed.
Then
we
in
a
rush
prepared
ourselves
to
come
in
gym
from
Keighley
on
our
own
cars
but
upon
arriving
we
were
greeted
by
I
think
by
person
called
James
and
he
rudely
said
that
we
cannot
enter
the
gym
unless
we
pay
visiting
fees
of
£15
despite
confirming
earlier
with
Charlie
that
our
friend
was
a
member
and
we
reached
at
8:30pm
1:30
hour
before
gym
close
time,
then
we
had
along
argument
then
the
duty
manager
came
named
Sam
he
was
also
was
acting
the
same
way,
rudely
they
were
not
ready
to
listen
to
us
but
constantly
we
saying
pay
to
go
in
or
you
cannot
enter
the
gym.
Then
we
explained
that
we
rang
and
explicitly
said
we
asked
on
phone
but
they
denied
and
Charlie
by
the
time
we
reached
had
left,
we
asked
them
to
confirm
or
listen
to
the
call
recording
but
this
was
denied
by
Sam.
Both
of
them
agreed
that
Charlie
before
leaving
explained
to
the
that
two
people
will
to
visit.
Which
I
don’t
understand
as
I
was
told
I
can
visit
and
use
the
facilities
but
the
people
at
reception
did
not
agree.
This
left
us
very
disappointed
and
my
friend
will
soon
be
leaving
this
gym
and
will
make
sure
not
to
recommend
anyone
Hopefully
we
will
get
a
good
outcome
from
this
feedback
and
response
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