Pet City image

Pet City

Pet store Pet supply store

One of the Most Reviewed Pet stores in Bradford


Address

The Avenue Retail Park, Weaverthorpe Rd, Bradford BD4 9RQ, United Kingdom

Website

www.petcitybradford.co.uk

Contact

+44 1274 680398

Rating on Google Maps

4.40 (1K reviews)

Open on Google Maps

Working Hours

  • Thursday: 9 am to 6 pm
  • Friday: 9 am to 6 pm
  • Saturday: 9 am to 6 pm
  • Sunday: 10 am to 4 pm
  • Monday: 9 am to 6 pm
  • Tuesday: 9 am to 6 pm
  • Wednesday: 9 am to 6 pm

Featured Reviews


Frequently mentioned in reviews: staff (22) fish (18) good (15) pets (11) helpful (10) store (10) bought (8) prices (8) friendly (7) selection (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Nab Ali (. 8 months ago on Google
    Avoid due to customer service. Its the worse i have ever encountered. Waited so long to be served, only to be told over and over we are on the way. Eventually attended the front desk, told we are short staffed, but could clearly see staff there stood about talking. Fed up of waiting. Walked out. Went to Pets at Home instead. When the staff that said we are on the way starts to then deal with others before you, it does make you think why, so go at your own caution. Lovely shop, shame about the service you get. Zero stars. Staff rude & arrogant. No manners, how are they sales staff? Need a reality check and training. Remember, Pet City, its ALL your customers that make you who you are. AVOID!
    2 people found this review helpful 👍

  • 3/5 sally c. 2 years ago on Google
    The staff could do with cracking a smile occasionally. It was an OK shopping experience. Decent choice of stuff for a variety of pets. Prices OK. Liked the choice of cat treats. Had the fish tank stuff we wanted.
    1 person found this review helpful 👍

  • 5/5 Jessica E. 2 years ago on Google
    Purchased our first ever reptile. So helpful, really lovely staff. Very happy. Clean environment, all well maintained and tidy. Will return here for all my pets needs.
    1 person found this review helpful 👍

  • 1/5 David S. 1 year ago on Google
    Very expensive pet shop and your watched making every move . If u want help from a member of staff you will find them all gathered around the cctv monitor. U feel like a criminal as soon as u walk in . Last time i did call in i had to tell the miserable lady giving me the evils i aint from Homewood and u can relax im only calling in to buy my pets some food , and i kid u not she hist at me and started foaming at the mouth . I highly recommend getting some doormen or infact a even better idea just move the store to a more friendly area where customers smell of rose,s and butterflys fly out of the wallets cause until that happens your all going to be miserable gits
    1 person found this review helpful 👍

  • 3/5 Darren V. 2 years ago on Google
    Impressive range in the aquatic section. However the aisles are very narrow throughout the store, especially when customers are wandering around with their "over friendly" dogs. Not everyone wants your dog jumping up at them guys!! Wide range of products in all departments but... WOW!!!! Everything is SO EXPENSIVE!!!
    1 person found this review helpful 👍

  • 1/5 The R. 1 year ago on Google
    Never buying saltwater fishes from this store ever again!! Please avoid all reefers! I’ve been a reefer for 29 years now so I do know what I’m doing, two times I bought saltwater fishes and both times the fishes died! I am not dum enough to do it the tire time, the workers will not accept any fault and just simply tell you they can’t do nothing about it !
    1 person found this review helpful 👍

  • 2/5 Fiona G. 1 year ago on Google
    My experience of this store, based on giving them a number of chances, is that it is full of a great amount of choice which is not backed up with good customer service. The staff are not very friendly or approachable, and the lady with the Shortish bobbed hairstyle is quite snooty. The last two times I have bought something my 'thank you' and 'bye' have not been returned. In fact the lady didnt even make eye contact after the initial passing my purchase to her. Even my daughter commented on how moody she was. If you were to make eye contact and crack a smile your footfall might even increase! Try it!!
    1 person found this review helpful 👍

  • 4/5 Michael D. 1 year ago on Google
    Great pet shop, with a wonderful selection of fish, birds, reptiles and furry pets, not to mention the great selection of supplies for pets of all shapes and sizes, ranging from food, beds/bedding, toys and much, much more. All in all an excellent place for all things pet, with wonderfully helpful, friendly and efficient staff, providing an A+ service.

  • 5/5 Andy Y. 5 months ago on Google
    Friendly staff excellent choice of items love the Aquatics and reptile area staff are knowledgeable. Only place I buy my dogs treats from at reasonable prices

  • 4/5 Mark I. 1 year ago on Google
    Great selection for all pets. I was unable to get the same dog chew due to stock and seasonal promotions.

  • 4/5 Mahmood K. 1 year ago on Google
    Got some good priced items for pets. I would like to see more options for cats as you see a bigger section for fish and dogs but overall it is a good alternative to pets at home

  • 4/5 Jason H. 1 year ago on Google
    Been there often, there is a guy there willing to walk with me to explain abt the fishes and advice which fishes can mix with it. I'm going back in a week after the 4 ft fish tank settled. Need better price labels in place for loose items.

  • 4/5 Trevor P. 1 year ago on Google
    Love it here get all the animals good for the month in bulk, my only issue is its starting to shoot up price wise (understandably) but its not working out much cheaper atm I used to safe loads

  • 5/5 Becki A. 1 year ago on Google
    Very helpful and pleasant staff, got all I needed for my snake

  • 5/5 elaine l. 1 year ago on Google
    Have purchased cold water fish from here before,and other items for my bio orb. Staff are lovely and allways polite and helpful. Shop is clean and nicely set out.

  • 4/5 Stuart Andrew K. 1 year ago on Google
    It's a great place for just about all types of pet supplies and some pets, too. i would give 5 stars, but for the past few months, they have consistently been raising their prices for no particular reason

  • 5/5 Luke 5 months ago on Google
    Tarantula loves the new enclosure, plenty of supplies for substrate, logs etc. The prices are really reasonable with a lot of different variety offered. Will definitely be returning here!!

  • 5/5 Mark L. 8 months ago on Google
    Always have what I need for my ringnecks and a good selection of bugs for a bearded dragon

  • 1/5 B 4 months ago on Google
    I used to love coming here with my family to buy supplies for all our pets & have a look at the animals, but not any more. Arrived by car & parked in the massive car park no problem. Went into the store & noticed an assistant stood by the door who didn't say anything, no greeting or anything. Most of the reptile displays were empty, products way too expensive - I bought nutrobal for £12, the same product on Amazon is half that price! 1 star given for the assistant who went to get the nutrobal as there were none on the shelf. The assistant on the checkout didn't say a word. No please or thank you, not one single word. Huge, huge attitude problem with almost all staff members it seems. Female assistant still stood at the door on my way out didn't say anything & didn't help me with the door. Shockingly bad service. Shockingly high prices. What's to come back for? Glad to leave

  • 4/5 Ayla P. 5 months ago on Google
    Pig's ears are a puppy favourite. He's far too big for them to last more than 5 minutes but he's a good boy so he deserves them. Great prices in spite of CoL. Dog treats are in good variety and always well stocked, and dog toys don't immediately fall apart if you hand them to a rottweiler! As for the cat treats and toys, the treats go down well, but the toys don't last long though because the cat is really strong and shreds the ribbons 🤣

  • 5/5 Luke W. 5 months ago on Google
    Called in today for some coral for my marine tank , the marine guy (sorry rubbish with names) was fantastic must of spent atleast half an hour with us giving us advice and answering the many questions we had, I will most definitely be a returning customer ,all in all the store has a good selection of everything , animals included , can’t say I experienced any rude or unprofessional behaviour like the other reviewers (quite the opposite) so my best advise would be go down and make your own mind up .

  • 5/5 Soo B. 1 year ago on Google
    A lovely lady helped us to buy the correct fitting harnesses for our dogs, she was very patient and I would highly recommend

  • 5/5 Vivienne D. 2 years ago on Google
    Young lady very helpful. Percy, my dog needed a harness due to operation on his neck, she spent time with us and made sure we got the right one that fits perfectly.

  • 5/5 Samantha R. 2 years ago on Google
    Cool wish, bought Mr Kazu some delish pigs ears and Mr Leeroy smelly jelly pot unfortunately no girlfriends here

  • 5/5 Richard H. 2 years ago on Google
    Good range of pet products.Some of the staff could be a bit more friendly and maybe look as if they enjoy working there.But they are knowledge and reasonably helpful when asked about certain things.Little chap in fish 🐠 department is ok tho.

  • 5/5 Laura F. 2 years ago on Google
    Fab place, got everything you need, staff are friendly and not all over you which I love, they're great if you do need help too.

  • 5/5 R a B. 2 years ago on Google
    Staff helpful, always a good variety of stock and prices are fair. Animals that are kept inside always look clean and happy. (Fish/guinea pigs)

  • 5/5 Jayne J. 1 year ago on Google
    We used to go to this store when it was located at what was Cannon Mills. The store is bright and colourful, clean and tidy. Animals all looked well cared for. All the fish tanks were spotless, no dead fish in the tanks. We have always found the staff to be extremely knowledgeable. Just a shame you are so far away. You can also tell a good emoyer by the staff, at least one of them used to be with the company at Cannon Mills. A lovely pet shop selling all sorts from food to ornaments for tanks and vivariums, toys for dogs and parrots. We'll done!! Xxx

  • 5/5 Abu A. 1 year ago on Google
    Never been here before as it looks outdated, however it is a great pet shop, lots of supplies available and low prices. Better than pets at home with respect to products and supplies

  • 1/5 Paige 1 year ago on Google
    Bought different species of fish, was told certain fish could go together upon more research was told these fish were not compatible at all and I've had to buy more tanks to separate them as a couple were becoming aggressive to each other, all the fish and shrimp bought here have all died, tested my set up and monitored it continuously but it's all as it should be, fish I have bought elsewhere are thriving! Certainly not going here again for anything fish related

  • 5/5 Mik D. 1 year ago on Google
    Great service, friendly and efficient staff. This was so much nicer than a previous experience at 'Pets At Home' - PAH were rude and aggresive towards my daughter. Today at Pet City they changed my daughter's opinion of pet stores. One happy little girl. Thank you

  • 5/5 Gareth P. 1 year ago on Google
    Have just bought my 7yr old daughter a tropical fish tank for her bedroom. The gentleman who we dealt with was absolutely amazing, he was helpful, knowledgeable and so sincerely polite. I can’t comment on other sections of this business, but if you’re in Bradford and you’re looking for an aquarium for the 1st time, I would highly recommend Pet City. Thank you so much for all your help and assistance, you were brilliant.

  • 5/5 Luke J. 1 year ago on Google
    Nice staff, good variety from reptiles to dogs, most importantly not a chain store! (Money to your areas better than some guys pocket in Luxembourg) Do there own dog treats and good with advise.

  • 4/5 Ren R. 1 year ago on Google
    Fantastic selection at a good price. Would be good to get a better indication of where things were but a good alternative for pet needs than the big chains!

  • 4/5 Marc E. 1 year ago on Google
    Good helpful staff, great for fish and anything related which is why I go. Good selection of other per stuff.

  • 5/5 mavra s. 1 year ago on Google
    we were looking for parrots but we can't get.wr bought Canary birds,cage and food.all things were available under one roof.the staff member was very cooperative and guided very well.we will continue to buy birds's food from this shop.

  • 4/5 Vivienne C. 1 year ago on Google
    Large stock. Reasonable prices. Friendly, helpful, knowledgeable staff.

  • 4/5 Fozor M. 7 years ago on Google
    Lots and lots of fish to choose from. The huge store has lots to choose from. The staff there are nice and are willing to help you by answering any pet related questions you may have. They have their own coral growing in some large tanks... not seen that before but it was so beautiful with tropical fish swimming in the tank with the coral too. ☺


Call +44 1274 680398 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✗ Delivery
    • ✓️ In-store shopping

Trends



Last updated:

Similar Pet supply stores nearby

Woodbank Garden Centre & Nurseries image
1
Woodbank Garden Centre & Nurseries
Garden center
A 10-acre nursery with plants, tools and a fish and pet section, plus an on-site restaurant.
4.40 (1.7K reviews)
Pets at Home Bradford image
2
Pets at Home Bradford
Pet store
One-stop shop for pet food, toys, equipment & insurance, plus small animals, fish & reptiles.
$ $$$
4.30 (830 reviews)
Pets at Home Keighley image
3
Pets at Home Keighley
Pet store
One-stop shop for pet food, toys, equipment & insurance, plus small animals, fish & reptiles.
$ $$$
4.40 (474 reviews)
Jollyes - The Pet People Keighley image
4
Jollyes - The Pet People Keighley
Pet store
👍👍 wonderful place very friendly staff- especially a young man called johnny, gave great advice and really knew the merchandise 😁
$$ $$
4.40 (380 reviews)
Stefs Pet Pantry image
5
Stefs Pet Pantry
Pet store
👍👍 Excellent customer service. Gave us plenty of advice and help with what we needed. Have been advised to go online to start our orders of raw food deliveries for our dog, have had a look but not totally sure what to start with. They did say to come back in when we have the dog so it can be weighed a...
4.80 (321 reviews)
Last updated:
()