Pets at Home Keighley image

Pets at Home Keighley

Pet store

One-stop shop for pet food, toys, equipment & insurance, plus small animals, fish & reptiles. People often mention staff, service, store, shop, pets, home,


Address

Keighley Retail Park, Hard Ings Rd, Keighley BD21 3NJ, United Kingdom

Website

community.petsathome.com

Contact

+44 345 850 9645

Price rating

$ $$$

Rating on Google Maps

4.40 (474 reviews)

Open on Google Maps

Working Hours

  • Thursday: 9 am to 8 pm
  • Friday: 9 am to 8 pm
  • Saturday: 9 am to 7 pm
  • Sunday: 10:30 am to 4:30 pm
  • Monday: 9 am to 9 pm
  • Tuesday: 9 am to 9 pm
  • Wednesday: 9 am to 9 pm

Featured Reviews


Frequently mentioned in reviews: staff (15) service (8) store (7) shop (6) pets (6) home (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Andrea R. 2 years ago on Google
    First visit with pup, the staff helped me set up a VIP account and made sure I made use of lots of discounts and special offers that were available. Made a big fuss.of pup and even helped me out to the car with my goodies.
    1 person found this review helpful 👍

  • 3/5 Sbaa S. 1 year ago on Google
    Love this shop but hamsters look very stressed in small cages and there are usually 3 to 4 hamsters in one small cage. Betta fish are also kept in small tanks but other than that this shop is great.
    1 person found this review helpful 👍

  • 1/5 Pegasus P. 6 months ago on Google
    Absolutely shocking service with the vets. In the last few months they have repeatedly messed up on multiple surgeries on multiple dogs and continually failed in their duty of care. They are ovefident in their abilities, extremely expensive and not worth visiting for anything more difficult than the puppy/kitten starter packs. If you require a competent vet service please use literally any other vets. It will save you and probably your pets life too in the long run.
    1 person found this review helpful 👍

  • 5/5 Grace M. 1 year ago on Google
    Really friendly, helpful staff and a lot more range regarding food and toys than other stores. Lovely to see a wide range of animals in store who all looked well taken care of. Also had a grooming section upstairs.
    1 person found this review helpful 👍

  • 1/5 Anne F. 5 months ago on Google
    Bradford closed without notification. Rang Halifax and Keighley no help. Can't do on line wanted to order by phone and have delivered. Cannot accommodate

  • 5/5 Paula G. 2 years ago on Google
    I have been in Keighley store today to get a harness fitted for my puppy. She is quite anxious and was shaking. I asked if a member of staff could help me and a lovely lady called Molly came over. Molly’s customer service went above and beyond, fitting the new harness, making sure it was comfortable when we walked about the store and adjusted it accordingly. Pet’s at Home you’re lucky to have Molly!!

  • 1/5 Stuart J. 4 months ago on Google
    Poor staff went in to exchange some food I was sold wrong for my puppy I didn’t get a reciept and they refuse to exchange it very rude Won’t be gong in there again. I’ll use jolly’s accross the car park. Very helpful even got some freebies.

  • 1/5 Simon S. 4 months ago on Google
    My other half bought 2 guinea pigs 3 weeks ago. To say they have been pampered is an understatement, as well looked after as any pet can be. On handling them she noticed one has a swelling under its chin, which on researching is probably an abscess. She took it in for the free 6 week health check with the vet which was completely pointless as you then need to pay £50 for them to look at the issue (so what were they even doing during the health check). Followed by a further charge for any treatment. So within 3 weeks we are getting vet bills for an issue that could quite possibly have been there from day 1. You don't expect free treatment for life, but you'd expect a bit of good will for a pet which they have supplied only a few weeks before. And we were specifically told when buying them, "any issues in the first 6 weeks, just bring them back in and we'll get it sorted!" You'd get a better customer service if your £15 kettle from Argos had broken. Clearly money is the number 1 priority, with the welfare of the animals a distant second.

  • 5/5 megan p. 6 months ago on Google
    My go to store for pet food, as I tend to receive quite a few vouchers through the pets at home app. The staff here are always lovely and very helpful.

  • 5/5 Lindsay B. 7 months ago on Google
    Great staff. Brought our cat home after a procedure with Vets at home and we didn't have any cat litter. The store had closed but they let us buy some. Thank you 😊

  • 1/5 Darran H. 7 months ago on Google
    Went in today to buy 2 new leads, asked for help to get another as only 1 in the size I wanted, was abruptly told by a young lady " If is not out then we don't have it " she then proceeded to walk off. I then went into Jollyes on same retail park bought 2 new leather collars 2 Kong toys and 2 Kong balls £62 sale will never use pets at home again. Rude and disrespectful staff at Pets at Home

  • 5/5 Emily B. 11 months ago on Google
    Nice and clean and well stocked. Lovely helpful staff.

  • 5/5 Caroline 1 year ago on Google
    Great informative and caring staff both in the shop and the vets. Fantastic service

  • 5/5 Timothy S. 1 year ago on Google
    The staff at the Keighley Pets at Home are amazing. Always friendly and genuinely love animals. Both my Jack Russell Doggo and British Shorthair Kitten are registered here with the vets too as it is a one stop shot full service type of place for your pets.

  • 1/5 David B. 1 year ago on Google
    Entered pets at home in keighley today the 28th of March 2023 and all seemed ,well. The shop itself was well laid out and exceptionally clean and all at first appeared professional and calm . Then shortly after being in the store I watched a disgracefull scene where one of the staff whom I'd previously spoken with ,encountered an Asian man who was with his friend, this member of staff then started racially abusing him on the shop floor to my surprise , appalled by the horrible and damn right unnecessary things she was saying I immediately left , never again will I enter that shop again . Avoid at all costs while this staff member who is short has black hair tattoos and glasses remains

  • 1/5 Amanda D. 1 year ago on Google
    I've had a good experience but sometimes you are waiting for a bit to get advice from the staff I've stopped as often as I use to because of the service.

  • 5/5 BeastlyHusla 1 year ago on Google
    Have used them on numerous occasions for my cat. Vet is located on 1st floor, they have done a wonderful job over the last two years with my pet issues. Would recommend them.

  • 4/5 Sarah W. 1 year ago on Google
    Lovely friendly staff. Decent range of food, toys, treats and accessories for dogs, not quite so good for cats. I went in for puppy training pads today, and they were quite expensive so went elsewhere. The Mason Cash dog bowls were reasonably priced so I got them.

  • 1/5 Stevie H. 1 year ago on Google
    Staff are very rude. They insist on taking your personal details (which will be sold on to 3rd parties) before selling you anything. Won’t use pets at home agin!

  • 5/5 Gavin H. 1 year ago on Google
    Excellent. unfortunately I had to have my 16 year old cat pur to sleep. The vet was exceedingly compassionate and knew exactly what was needed

  • 4/5 Tony I. 1 year ago on Google
    We took a family members cat for a booster jab, the vet was kind and gentle and checked the cat out while we were there. The store is light and roomy with lots of good quality products.

  • 5/5 Gareth T. 2 years ago on Google
    Well stocked, clean, tidy, and well laid out. Pets at Home offer a good range of products with helpful to assist when needed, but they don't badger you, inline many other retail outlets these days. Their prices may suffer in comparison to online offerings, but the internet can't groom your dog for you. The in-store Vets are very, very accommodating and helped quickly in a recent emergency for my dog. Highly recommended!!! Thank you. ☺️

  • 5/5 The one Where we t. 2 years ago on Google
    Always a great experience and always have the best food in for my dog who has grain free 😀

  • 4/5 Ava P. 2 years ago on Google
    Excellent service and guided me to what to do but did take a little while for them to come

  • 3/5 Sharon S. 2 years ago on Google
    Theres most things you need here but I wasn't happy to be given flea drops and being told there what the vet prescribed upstairs when this is not true at all. I didn't know there also 2 different companies

  • 4/5 Barry B. 1 year ago on Google
    Had to take our dog in just cosmetic but in and out pity quick job done great

  • 5/5 Emma W. 5 years ago on Google
    Staff here are very knowledgeable and friendly. Bought tropical fish and they were able to offer advice as to which fish would live best together etc. Good range of accessories for other animals.


Call +44 345 850 9645 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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