Brilliant place for all your pets needs friendly helpfull staff just got a little jacket and a peaky blinders cap for our French bulldog

Staff were very helpful and allowed my puppy to try on coats, harness and collar before buying. Also helpful setting up app for store allowing me to get all benefits of percentages off certain products Thank you for being so kind

Excellent Vets highly recommended

Fantastic staff!! Always happy to help and give excellent advice regarding your pets

Staff very friendly and helpful ready to answer questions

A little gem run by lovely people..The Napoli pizza and garlic bread was tasty - the base as it should be. Reasonably priced too. There is limited seating outside should want to rest the feet and enjoy the food there.

Had a great variety of stock left to say I got there late in the afternoon on Christmas eve..... Great store...

Coco and I enjoyed the air conditioning, the shop especially the rabbits and the Vet.

Big parking space friendly staff,informative staff and environment, organised things, easy to find, quick service.

Good vets but it’s all about the money. Your poor baby is ill but first thing they get onto is the price 🤬🤬🤬

Great store staff super helpful 👍

Good ranges, stuff is often cheaper across the car park at B&M though, but you get what you pay for. They don't sell otters.

Told 1 price on phone, get in there told a different price. Won't honour the price told on phone. Make it up as they go along always need more treatment apparently. Like a dodgy mechanics.

Second visit in a couple of days. PAH have introduced a new computer system for their VIP customers but at checkout the bar code is not recognised and you have to input your surname and post code which I don't understand as PAH already have this info on their system. No advice to customers that they may have problems with the new computer system.

Management at this place are stealing a wage. Constant supply issues. Having run a large retail establishment myself I can assure you it is not a difficult job. On this occasion we have singular packs of chappie being sold as multipacks (sellotaped together without original multipack packaging) when no singular packs are available. Firstly why are singular packs consistently unavailable? 🤔 it’s basic management to maintain a supply of stock. It is afterall the very reason why the lights are on, doors open and staff being paid. So that you can sell things to customers. If the stock isn’t there people can’t buy can they? This has been a consistent issue for many many months. And please don’t come at me with covid 😒 if you can bring in enough multipacks to flood the shelves you can also bring in singular packs. It’s poor stock management nothing less. Added to that. Sellotaping multipacks back together (multipacks of singular packs which are labelled as singular packs) is very confusing and frustrating to the customer. Obviously problems do arise and minor repairs made. However! If the original packaging cannot be used then the only option would be to sell them as singular items. It looks dodgy! It looks like your company is taking singular packs, taping them together so as to force customers to buy more than what they want. Is this really the image you wish to promote? Everything on your shelves should ideally be in perfect condition and shelves must not be allowed to run bare. It’s a really bad look and as said previously a confusing inconvenience to customers. As it now stands I have a poorly dog (dietary issues) who cannot have her usual food because of your stores poor management. This is going to have a negative effect upon her digestive system. I have been inconvenienced by your store and it’s staff and I shall not be a returning customer as I refuse to pay my money towards a store that allows such poor standards and practices to occur. As said previously I have almost 10yrs experience in running stores myself. Stores much larger than this one. And with that experience I would suggest that ALL staff are given further training to spot these most basic of errors and ensure that they do not occur in future. However, If management cannot manage such basic issues as stock supplies then you have to question whether or not they are actually fit for the role at all.

Went for annual vaccinations for both my babies went very well as usual they r very welcoming and my babies were very relaxed

Just what you would expect and helpful staff

Staff very helpful.had wrong glasses with me so helped to choose right fish food

It's OK for the size of the unit. A lot more choice and stock in the Halifax store.

Near to home, lovely store helpful staff and good selection of Tropical Fish for us to choose from.

Very rude bearded bloke behind counter talks to his staff like dirt when you click and collect. When you check stock for Ageing Royal canin in jelly, it shows they have it in stock, but not even a place for it on shelf. So you join queue to enquire, and even when check out assistant advises I am next some bloke argues and pushes in. Add this to my £5 off loyalty voucher that didn’t go through and despite email promise to reimburse still didn’t materialise. Plus if you want to order anything on line, it’s a min £45 spend for a two day wait, I think had no stars been an option, then in my experiences that’s what I would prefer to award them.

Absolutely fantastic service staff amazing and gypsy loves them

The staff here go out of their way to help you and if you can't carry heavy items then they will help you. Just remember the chocolate flavour worming does not work for kittens

Excellent staff.. excellent service.. very polite and knowledgeable.. vets explain everything in a way we can all understand which puts your mind at easy.. Keep up the good work.. and if course thank you...!

Staff were really helpful and friendly.

Good had what we needed nice staff

Today was my second visit this week! I am a new mum to my cocker spaniel puppy Charlie,i wanted for some advice on flea treatment and worming. I got everything I needed. All the staff are fantastic, I live in Huddersfield but I just had to go back in to the brighouse store. I was so happy when I left the store, the warm welcome,helpful advice and free puppy food! 😊 A big Thank you to Vicky and Charlene, see you again soon. 5 star service 🌟

Always friendly service! Extensive range of goods. Will set up a monthly delivery of flea and/or worming treatments which is very useful!!