1/5 Sophie M. 5 months ago on Google
I
had
seen
poor
reviews
of
Kidzplay
online,
but
shrugged
them
off
as
most
businesses
have
the
odd
one,
nobody
can
please
everyone.
However,
I
wish
I’d
taken
note!
We
paid
£15
per
head
for
a
birthday
party
and
we’re
left
disappointed
by
the
level
of
service
we
received.
The
staff
were
downright
rude.
We
had
complementary
tea
&
coffee
as
part
of
our
party
package.
We
were
assured
that
someone
would
come
after
ten
minutes
to
take
our
order.
After
25
minutes
when
we
told
them
no
one
had
taken
our
order
the
manager’s
response
was
“and?”
By
this
point
most
parents
had
already
bought
their
own
drinks!!
We
were
rushed
the
whole
time
we
were
there
because
another
party
was
in
straight
after
us.
They
cleared
the
kid’s
food
up
before
they’d
even
finished
eating.
They
called
the
kids
to
get
their
shoes
ten
minutes
before
the
end
of
our
stated
time.
They
need
to
give
a
gap
between
parties
rather
than
chucking
out
guests.
We
will
not
be
booking
a
party
there
again,
and
I
doubt
many
of
our
guests
will.
I’m
writing
to
the
directors
as
no
doubt
the
manager
will
brush
our
complaint
under
the
carpet,
just
as
she
tried
to
do
today.
What
a
shame,
nice
venue
but
blighted
by
their
shoddy
service!!