1/5 Matthew W. 2 years ago on Google
I
joined
this
practice
approximately
4
months
ago
as
I
have
family
members
pets
who
have
similar
conditions
with
their
pets.
Following
3
visits
to
the
practice
in
the
attempt
to
see
Kat(practice
Vet)
I
have
been
seen
by
the
locom
vet
and
he
has
provided
Steroid/Antibiotics
as
a
temporary
fix(agreed
by
the
locom
vet
at
the
appointments)
before
seeing
Kat
for
a
potential
monthly
injection.
I
again
called
the
practice
today
to
request
a
telephone
conversation
so
we
can
organise
the
injection
to
be
pre
ordered
and
available
for
the
appointment
as
my
dogs
allergies
have
again
become
quite
severe
and
this
would
save
time
and
more
suffering
for
my
dog.
I
was
told
I
cannot
have
a
telephone
call
as
it
takes
up
the
vets
time
and
I
need
to
come
for
an
appointment
even
though
I
have
visited
the
practice
on
3-4
occasions
over
the
past
3
months
and
all
her
details
are
on
her
record.
I
agreed
to
come
in
in
4
days
time...that
was
the
next
available
appointment,
even
though
my
dog
is
now
needing
treatment.
I
simply
made
the
request
to
have
the
medication
available
as
i
know
it
takes
a
few
days
to
arrive
and
it
would
mean
my
dog
would
be
suffering
for
almost
another
week
over
the
weekend.
This
was
very
difficult
as
the
receptionist
was
abrupt,
unprofessional
and
very
rude.
I
then
received
a
phone
call
10
minutes
later
from
the
same
receptionist
advising
me
I
need
to
bring
the
dog
down
to
be
weighed
and
then
the
medication
would
be
ordered,
so
nearly
2
weeks
wait.
I
asked
if
it
was
possible
to
bring
my
dog
down
to
be
weighed
prior
to
teh
appointment,
as
this
would
save
another
week
of
suffring
and
wouldnt
take
up
any
of
the
vets
time.
In
a
rude
in
all
honesty
sarcastic
manner
given
an
excuse
and
told
no.
The
1
star
review
is
mainly
for
such
low
level
of
customer
service
that
this
practice
offers.
It
only
seems
to
be
the
1
member
of
staff
that
tars
the
practice
as
reading
the
other
reviews
and
from
our
own
personal
experiences,
they
really
need
to
address
how
the
reception
is
managed
as
all
the
other
staff
are
always
lovely
to
deal
with.
2 people found this review helpful 👍