I have just walked out of this place. The customer service is unbelievably bad - I strongly advise do not go here! I have just moved back from london and needed a new Botox lady and this place looked like they knew what they were doing… I arrived about 5 minutes before my appointment it was 15 minutes before I even got acknowledged - even though both ladies came out multiple times, I was completely ignored and I didn’t even get a hello which is just appalling, why wouldn’t you be curious as to why a woman was just standing in your shop? I understand you are a busy shop, but a simple hello to awaiting customers is the absolute bare minimum you can do, especially if you have never met them before. I don’t mind about a wait as it is common, but to be completely ignored made me feel extremely uncomfortable. I’ve honestly never experienced something like this before when going into a shop! Then another lady was taken in before me which is no problem apart from Chloe went to take her in and I was ignored again, she didn’t even look at me and I was just left there without a hello or anything, it was so strange! She never introduced herself at any point! I’m starting to get annoyed by this point. It’s just so bizarre! Eventually 10 minutes into my appointment Chloe comes out and had no idea what I had booked into, she had no idea she was even running behind, or what time my appointment was, no idea I was a new client and did not seem to care, which was worrying. I asked her ‘Do you not even know what I’m having done?’ She said no - Even though I explained that I had phoned several timand had had a full consultation on the phone about what I wanted and then I was sent the link to book online - I booked in the 3 areas as instructed by the person on the phone, I phoned back after booking my appointment to clarify, and she said not to worry it wouldn’t be a problem at all and she would let Chloe know - yet the owner Rachel still blames me for the booking error, even after several phone calls to her team after my booking? There is no accountability at all - says it all really! Yet they were completely unaware when I got there, and all they keep doing was blaming me for booking the appointment??? When I was just following THEIR instructions, even when I told Chloe that I phoned up to clarify and double check, and she just said ‘oh you probably spoke to Rosy’ with no justification. Wow! Especially when I had booked and phoned to clarify, Yet they continued to blame the customer for THEIR lack of communication, it’s Just disgraceful. Chloe said she would ‘squeeze it all in anyway’ even though her next appointment had already arrived. It all felt extremely unorganised and unprofessional. Her next client didn’t seem best pleased, but as I said it’s not about the wait, it is about the service - at least she got acknowledged unlike me. Then I was asked to fill out the form, which if they had acknowledged my arrival, I could of completed whilst the other lady was being finished. I told them about my parking concerns as i had been in there for 30 minutes already. Chloe said not to worry I’ll get you done before then, it won’t take long and then started rushing about. I was a 5 minute walk from my car and went out to put extra money on it, but to be honest after THAT experience, I just got into my car and drove off. I’m not being rushed when I’m paying that amount, that’s when mistakes get made. Botox is expensive but worth every penny, however there was no way I wanted to give it to her after her carelessness. I have been having Botox for almost 8 years and never have I been treated like this before! DO NOT GO HERE! Absolute shambles! I am absolutely furious with the way I was treated as a new customer! I would not go here if you were expecting any kind of service - they will only blame the customer! I would suggest taking some accountability for your actions Rachel, instead of blaming your customers for your inability to communicate properly as a team! Please happily keep my deposit - put it towards a customer service course!

Beautiful clinic, exceptionally hygienic. I was really dubious about using a different clinic but Rachael really put me at ease. So happy with my results and the aftercare advice. Will definitely be going back and recommending to others. Thank you!

First time getting filler was quite nervous. Everyone was soo lovely and smiley and the procedure was over so quickly. Didn’t hurt half as much as i expected. Absolutely in love with the results ❤️❤️

Rachel is so helpful and experienced. I would recommend her to anyone. She is very professional, the salon is beautiful and the whole experience is always fabulous.

I booked for a tattoo removal on my brows. When I went there, chloe explained for me that how my brows gonna looked after the procedure for a few days. And she told me it’s up to me if I want to carry on or cancel my appointment. I decided to cancel my appointment as I couldn’t stay at home for a few days until my brows get healed. They gave me fully refund in spite of the fact that it was my fault and I had to do research before booking. I am a beautician and have a beauty salon, I know how valuable is when a salon staff doesn’t think about only getting money and don’t care about their clients. Even though I haven’t done the removal but their behaviour for me was absolutely valuable. Thank you so much

Shannen and Rachael were so friendly, kind and welcoming! Everything was really well explained, customer service is second to none and I was made to feel at ease instantly. Professional, gorgeous clinic and fantastic staff who really show that they love their work. 5*, highly recommend and couldn’t compliment enough. :)

I have my usual Botox and Lumieyes treatment, with perfect, natural results. However this time I had fillers for the first time and the result ecseided my expectations! The jaw line looks perfectly natural and my face has a more youthful look. Thank you Rachel, your amazing!!!

I had such a great experience with Rachael. She made me feel so comfortable and assured me that the swelling of my lips would go down. I’m so happy with how they have turned out. Would recommend. X

My experience with this salon has always been a great experience I get my Botox with Rachael but recently had RF with Kirsty. Kirsty is fantastic iv had 4 sessions and I'm over the moon with My results my legs are holiday ready. Kirsty made me very comfortable and very welcomed all round such a lovely lady. Thank you Kirsty il be back. Xx

Had botox for the first time today. Everyone I met was so lovely and felt at ease straight away! Rachael was amazing!xx

I Had an amazing experience from start to finish I was put at ease throughout as I was a little nervous when having dermal filler. I was so happy that I’ve returned to have botox. I’m over the moon with the results. Highly recommend.

THE BEST in Southampton. I have had multiple treatments with different staff members at Rachael Katie and never once left unsatisfied. They are professional, friendly and amazing at what they do! More importantly affordable and the most gorgeous salon! 100% recommend.

Chloe was fabulous as my practitioner for my first experience with Rachael Katie Cosmetics. I went for the classic technique and showed my reference photo wherein she moulded my lips to look as similar to the reference as possible while still suiting my own face and features. It’s been a day now and I’m so in love with my new lips. Best one yet, for sure!

The staff are always very friendly, I come here regularly for my vitamin boosts but today I had an IV drip done by Katie and it was brilliant! Very clean, polite and great customer service

Rachael’s attention to detail is exceptional. She won’t recommend a procedure if she believes you don’t need it - so important for genuine guidance on aesthetics. Love her clinic and excellent client service. Thank you!

This is my new go-to aesthetic clinic. I did three PRP appointments with Shannen and have seen good results. I'm planning more treatments with them. Very professional staff and their prices are the best in Southampton.

Beautiful interior, friendly staff and Rachael was so attentive and such a perfectionist! Her technique was amazing and the results are fab! So happy 😊

Was super nervous about my first time having botox but the lovely Shannon made me feel at ease and made the procedure almost painless she was so gentle and caring throughout x

Lovely salon . Friendly staff & Joe is an amazing hairdresser .I wanted a treatment done last minute & Rhea fitted me in . I wouldn’t go anywhere else . So glad I found this salon

Really friendly and professional i have been a number of times for Botox and always achieved the results I’ve desired. Thank you! I have also introduced my friend and mum who also love the results can’t recommend enough!

Have booked for a course of laser hair removal and had 3 sessions so far and results are amazing. Shannon is so lovely and friendly. Salon is clean and tidy. Highly recommend

Absolutely stunning results! I can't quite believe the difference the fillers have made to lifting my face and removing lines. Thrilled! Wonderful service, friendly staff, beautiful salon. Thank you ❤️

Amazing professional! Katie is the best one. She has a lot of experience, can make your skin wonderful. I did botox and filler, felling very happy with the results. Very natural and perfect.

such a lovely and welcoming environment :) all the staff are so friendly and smiley. always leave feeling really happy and pleased with my treatment! smells amazing in the salon too! very clean and so hygienic. will always come here for my hair removal needs :) thank you so much xo