I guess it was okay overall, but it was disappointing. If a queer thrift store is going to gender segregate clothing, they could at least label them as feminine/masculine rather than women's/men's. Their music was loud enough that I can't say it's accessible for sensory processing disorder folks. They were dog-friendly, which is nice, until they end up distracting a service dog. Book selection was good and book prices were excellent.

Regarding donation pick up only. I had two nice living room pieces that cost me a few thousand and were hardly used. But it’s Seattle and it’s hard to sell larger pieces since most people do not have the means to transport them. Thought I would donate them instead and this org was convenient. I’ll list the PRO/CONs regarding my interaction. PROs: Easy to set up pick up, communicative and on time. Had workers who could potentially move furniture. CONs: Everything was going fine with the donation process until there was some difficulty. Being Seattle, it can be challenging to move furniture in an apartment situation. Given that, I had my father drive an hour out of his way (on a work day) to come up and help these guys move the pieces. The workers who showed up were friendly enough but not who I would expect to move hundreds of pounds of furniture. Needless to say, that without our help, there is no way they could have moved them. Anyways, since I consider this a mutual transaction we offered our help, but honestly it felt like we did most of the work. My dad has considerable medical conditions (but manages well and is active) and I was recovering from surgery. We didn’t mind helping them the best we could, but towards the end when we were moving the last piece of furniture one of the frustrated workers (who was having issues managing the piece) snapped at my dad who was just trying to help. I work in healthcare and have to hold my tongue often in addition to having to have quite a bit of resiliency when things don’t go right. To me this interaction seemed inappropriate and unprofessional. I was going to say something, however it’s didn’t seem worth it at the time. Improvements: I get it’s a non profit but have workers who are up to the task of moving medium to large pieces in a city setting. Maybe teaching some resiliency and professionalism when interacting with people who are just trying to donate quality pieces for a cause. What stared out as a great experience ending up leaving a bad taste in my mouth.

Nice little thrift shop with clothing books furniture. We came from Alaska, my Son had brain surgery. It was nice to find clothes since we came with none. They carry dishes as well, which is nice.

If it's hard to find stuff it's because the prices are good and someone else got it. The furniture pickup service was communicative and careful of my building's walls. They won't carry big stuff down stairs but they helped me with the elevator. Easy to use

Definitely disappointed. I know I came in with my own presumptions about access to changing rooms. FYI there are none. Since I had limited time I decided to just buy three, try them on at home and return them. Turns out their policy is exchange only which I wasn’t aware of. The employee was incredibly salty about my misunderstanding which was off putting. I was new to the store and even if I wasn’t, not everyone is aware of the policies and they’re frustrating to navigate. On top of this rude customer service attitude, the pants selection is terrible. Lots of items are mislabeled on sizing and when you go to double check, you find they’re not even in the correct section. There’s literally cisgender women pants in the cisgender male pants section. As someone who is newly transgender, it’s important to me to have options. Yes gender is a construct but don’t put items in one section that you’ve clearly labeled are supposed to be in another section of the store. I’m not thrifting to be bougie I’m trying to save money for a new job that started. Well I couldn’t find enough good pants and guess what?? Exchanges are only good for the day of so not only was I spoken to like I was somehow an idiot for not knowing the store policies, I was swindled out of my money because I couldn’t find any pants exchanges. I did find one pair but I have been extremely put off by the smell. I’ve washed them twice now and they still smell terrible. Definitely not going back to this store.

Reasonable prices, good selection, easygoing & kind staff, and over 90% of each dollar is donated to HIV care/research. I’ve bought so many of my favorite finds from here!

fun selection of stuff. the first time i had my ID checked using my own debit card for a $1 purchae was here 😁

The one-stop shop, for your prescription medications, & the cool second hand stuff we ALLL need & ♡LOVE. PARKING IS TOUGH, but possible. BROADWAY party spot is neighbors, so hoot n hollar all the way there. I do.;-)

Very disappointed in this thrift store due to their discriminatory policies. They require all bags and backpacks to be "checked" and kept behind the counter. Of course, there is no one responsible or actively watching belongings. Every time I buy something with a card, they need to see an ID. Student ID was not acceptable, and I didn't have my driver's license on me, since I took the bus. They refused to sell me anything. They discriminate against individuals who may not have a government ID or are trans and ID doesn't match the card. They discriminate against people who may have valuables or medical equipment in their backpacks or bags. I sincerely support the cause and love sustainable shopping, but this is too much. I understand preventing theft, but these policies deter many paying customers away. Really disappointed since I used to enjoy shopping here. Now, I just get treated like a criminal.

I made a reservation for them to pick up a used couch & loveseat, which they say they accept. I uploaded photos of both pieces prior, and they accepted the request for pickup. Scheduled out a week later. They said they would contact us the day before to remind us and give us a time frame of the pick up. I should have known all wasn't well when they didn't call the day prior. I called the 800 number, they said the pick up was scheduled from 1:50 - 2:50pm. But if the drivers deemed them not worthy they wouldn't take them. I wasn't worried - they saw the photos, and the pieces are in reasonably good shape - no tears or stains, just older. Anyway, the next day, they called at 10am to say they'd be at our house at 11-12am. I asked if they could come at 11:30, they said no as we were the first pick up of the day. They then said their truck was full, and they might not be able to take both. I was confused, as we had this reservation for a week, and he just told me we were the first of the day. All the person on the phone could say was "good questions, I have no answer" when I asked. So, they showed up at 11:30, said they had no room and left. In the meantime, I am getting my new furniture delivered tomorrow. Then they tried to bully me by saying "I know we are the only ones who offer this service in the area". All I can say is this company is trash and my donations will go to Habitat stores, which ALSO PICK UP FREE. I should have gone with them, but thought this was a more worthy charity. I won't be shy letting others know to steer away for Out of the Closet at all costs.