1/5 Troy M. 10 months ago on Google
Don't
make
the
mistake
I
did.
Choose
another
hotel.
Though
it
seems
like
they're
making
a
genuine
effort
to
keep
the
aging
building
nice,
poor
customer
service
and
rude
desk
staff
ruin
the
experience.
The
refrigerator
in
my
room
was
missing
a
freezer
door,
racks
on
the
inside
shelves,
and
it
froze
a
bottle
of
wine
and
a
bunch
of
takeout
food
solid.
Thankfully,
I
forgot
to
put
my
insulin
in
that
evening
or
it
would
have
been
a
$400
loss
instead
of
$50.
Looking
in
the
back
of
the
freezer
when
taking
pictures
I
found
food
(frozen
too)
left
by
previous
guests.
When
I
brought
it
to
the
attention
of
the
first
staff
member
he
said
the
freezer
wasn't
supposed
to
have
a
door
and
suggested
it
was
my
fault
for
not
setting
the
temperature
myself.
The
second
person
said
it
was
not
the
hotel's
problem
and
I
should
contact
Travelocity.
When
we
asked
to
speak
to
the
manager
she
told
us
to
leave
the
hotel.
The
fridge
is
clearly
in
poor
repair,
as
the
photos
show.
The
woman
at
the
desk
was
exceptionally
rude.
The
staff
take
no
responsibility
for
the
hotel's
mistakes
that
cost
their
guests,
and
it
makes
me
worry
about
getting
my
deposit
back.
They'll
probably
tell
me
to
take
that
up
with
Travelocity
as
well,
because
once
they
have
your
money
they
seem
very
determined
to
keep
hold
of
it.
I
know
mistakes
happen,
and
I
can
forgive
staff
that
make
them,
but
this
is
just
a
case
of
staff
not
caring,
and
you
deserve
better
then
that
when
you
plan
time
in
the
Seattle
area.
Choose
any
place
but
this
one,
because
if
something
goes
wrong
they
just
don't
care.