Molina Healthcare of Washington image

Molina Healthcare of Washington

Medical clinic Doctor Medical center Family practice physician Corporate office Internist Health insurance agency

One of the Most Reviewed Medical clinics in Bothell


Address

21540 30th Dr SE Ste 400, Bothell, WA 98021

Website

www.molinahealthcare.com

Contact

(800) 869-7175

Rating on Google Maps

1.70 (259 reviews)

Open on Google Maps

Working Hours

  • Sunday: Closed
  • Monday: 7:30 AM to 6:30 PM
  • Tuesday: 7:30 AM to 6:30 PM
  • Wednesday: 7:30 AM to 6:30 PM
  • Thursday: 7:30 AM to 6:30 PM
  • Friday: 7:30 AM to 6:30 PM
  • Saturday: Closed

Featured Reviews


Frequently mentioned in reviews: Molina (40) insurance (25) call (21) coverage (17) company (16) phone (14) service (14) customer (12) time (11) months (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 kristin l. 7 months ago on Google • 124 reviews
    After 2 months of being with Molina I still do not have a doctor; after hours and hours on the phone,email and websites going through lists of their doctors. the lists are so old that none of the doctors are accepting new patients even though the list that was emailed to me says that They are and the website says that they are,. They do nothing to help their patients, but call to check in for a review or a health assessment. I NEED A DOCTOR!! Now I have to look again for another group and another doctor before I die. As to Molina's response: Your organization is so flawed, I'm not sure why I would refer to it as an 'organization'; it's dysfunctional & disorganized. A simple email to you is going to get me to a doctor this week? Really?!
    8 people found this review helpful 👍

  • 1/5 Ted L. 1 year ago on Google
    I'm done. 1) I've spent 2 hours on the phone with 5 different agents--in order to figure out how to pay them. I was disconnected twice and am at square one. Their website won't allow me to register. If it's this challenging to give them money, I don't want to know how hard it is to file a claim. 2) Service representatives gave me contradictory answers about my membership coverage, which would mean the difference between a $750 bill vs an unlimited medical bill. This also took several calls. Run far, far away --- In response to Molina: While I appreciate your reaching out, it's a little too little, a little too late. The fifth agent I spoke with was a supervisor, and this call was disconnected. I had no patience to wait another hour on the phone and canceled my service immediately. I encourage you to explore your high proportion of 1 star reviews as a sign that your company's customer service needs an overhaul.
    14 people found this review helpful 👍

  • 1/5 Austin D. 1 year ago on Google
    Poor customer service. Managers don’t take calls. No way to escalate for proper assistance. Constant delays. Months of calling and getting different answers. They want you to pay on time but they take months to return your money when they owe you money. Healthcare in the US is broken… this company does nothing to help. Avoid it at all costs, you’re better off getting insurance somewhere else.
    10 people found this review helpful 👍

  • 1/5 Rubie S. 9 months ago on Google
    At time of writing, this company has a rating of 1.7 stars, and that is grossly generous. Molina is not simply the worst insurance company I have dealt with, or even the worst company I have dealt with. They are the most unethical, incompetent, and callously disrespectful group of people I have ever encountered. I could describe all the ways they have been negligent, ignored me, discriminated against me (violating their own policies), hung up on me, told me they would pay my claim and then never paid, and on and on and on... but they don't deserve that effort. They don't have a customer service department, they have a customer attrition department. The way Molina treats their members is inhuman. They specifically prey on the poorest, most vulnerable, and disabled in society. Their policy is "delay, deny, and hope they die." I'll laugh at the absurdity if I get that response from their bot telling their negative reviewers to contact them. That inbox goes directly into a trash bin (not even a recycle bin, because I'm sure they don't care about saving trees either). No one at this company cares about me or you or any human life. A doctor once told me that if they adhered to the standard of care Molina deems appropriate, they would lose their license.
    10 people found this review helpful 👍

  • 1/5 Channan H. 2 months ago on Google • 73 reviews New
    They have always had an issue with trying to add a primary insurance. There isn’t one. They usually remove it same day. Dec 7 I started getting denials of claims. An agent filed to have it looked into but never actually turned it in. My son had major surgery and they are covering nothing. They say we have some other health care coverage. We do not. Their representative a supervisor called with me on the line, to this insurance place the supposed to have verified coverage thru. I gave ALL my information they don’t even do insurance! They are a pension company! It’s been weeks no resolution no nothing. I have kids running out of medicine, kids that need to be in physical therapy. They can’t keep a straight story, they can’t get the name of this imaginary insurance. They are rude when you try to get help. They just basically say too bad! I have spoken to apple health who says no other insurance is on me or my children. They pay my premiums. They really need to get it together. Update: they replied here and I did as requested. Still they have not resolved the issue. Infact the customer service has just gotten worse!
    4 people found this review helpful 👍

  • 1/5 Lindee L. 1 year ago on Google
    Unfortunately a very bad experience as far as health insurance goes. The customer service is horrible—they always blame someone else and transfer you so that you don’t get answers. It’s taken 2 months to get my newborn added and they discontinued coverage for my husband and other son in the process even though we never requested that? And got issued a bunch of termination fees for something we never requested to be done. They also had issues early on last year and I overpaid my deductible so they said they’d issue a refund check and that has not happened. Every time I call, they just transfer me multiple times and the call “drops” every time. Save yourself a headache and pick a different plan. It’s never been this complicated with any other company that we have used. UPDATE: while my son was finally added, we were issued actual thousands of dollars of fines for terminating and reinstating our coverage of my husband and sons plans...who again we never asked to have removed in the first place. Still don’t recommend. This is an ongoing nightmare and extremely time consuming to deal with.
    8 people found this review helpful 👍

  • 1/5 Medicine L. 4 months ago on Google • 6 reviews
    Can I give a zero star? We have been members for 4 years, and now suddenly they refuse to pay my wife's medical expenses falsefully claiming she has Medicare as primary insurance. She is not even age-eligible for Medicare LOL! It took many phone calls, and yet still not resolved. Absolute ridiculous! Update: After phone calls everyday for the last week, nothing gets resolved. My wife is 62 years old and not eligible for Medicare, and Medicare has confirmed with them on the phone with them that she does not have Medicare, and still they say they cannot resolve the issue. This is criminally negligent.
    6 people found this review helpful 👍

  • 1/5 Jake F. 1 year ago on Google
    The sign up process is a nightmare. I haven't even used the insurance yet and I hate their system. First they email you to let you know they're mailing you something, then an hour later they call you and tell you to ignore the mail and email. If you're signing up outside of the normal period, they request proof of qualifying event documentation but don't tell you what that proof threshold is until after you send it in. Then they say coverage will start after you pay your first bill, and that you should use their online portal to make the payment. The online portal says you need a number on your Molina ID card in order to sign up. In order to get the Molina ID card though, you need to pay them. So they've started you off in an infinite loop of failure wherein you must have an account to make an account. If you ignore all their email requests to pay them, eventually they will send you a bill in the mail with the option to pay via check (but they still encourage you to pay online). Once you do that, you should meet the requirements to receive an ID card. They claim it will take up to 10 days after payment to get the ID card in the mail. So far I've been waiting 11 days since their acknowledgement of receipt of payment, and no ID yet, but they did send me a new bill today three days after it was due. So now I'm in my second month of coverage, still haven no proof of insurance, still have no way to view my bills or coverage, still don't have access to the online portal, and I'm graced with a past-due bill. I can't imagine a system more mismanaged than this. If they weren't in the healthcare business, this company would have floundered long ago.
    6 people found this review helpful 👍

  • 1/5 Lucas J. 1 year ago on Google
    In the coming year I will MOST CERTAINLY not be going with Molina again. To get even the simplest of answers is excruciating. These people are COMPLETELY untrained and uneducated on Molina's supposed policies. I tried to talk to someone and got the sound of a monkey shrieking in the background. After 20 minutes of trying to explain to this person what my very basic question was I gave up and hung up. I tried calling back hoping to get another person but instead kept getting patched through quickly to the same person who kept repeatedly hanging up on me. The lack of professionalism is astounding. Unless they hire and train new phone operators immediately I wouldn't be surprised if they went out of business. Clearly I'm not the only person who won't be renewing.
    6 people found this review helpful 👍

  • 1/5 Travis G. 1 year ago on Google
    I can’t even get a doctors appointment. The number provided by Molina for my doctor was incorrect. It took me a half an hour to get through their horridly inefficient automated system to finally speak to someone in India that was about as useful as a rock. Actually, I think a rock would serve more purposes than the person I spoke with. $450 a month? I don’t think so. I’m dropping this useless company. Here’s hoping nothing happens to me in the near future.
    6 people found this review helpful 👍

  • 1/5 bill t. 1 year ago on Google
    Molina’s Billing and Escalation departments decided to arbitrarily charge my Visa account $334.66 for a mistake that they made. They withdrew a sum of money that was not approved, which borders on fraud. I’ve provided bank statements proving that I’m paid in full. Additionally, I spent over 6 hours on the phone with Molina’s own Analysts who agree that the mistake was made by Molina. Unfortunately, the Analysts are not empowered to correct the mistake. Empty promises that a check will be sent in the mail are followed by weeks of waiting only to find out that a check was never issued and that the issue it still being reviewed by the escalation department. Beware that some if not all of Molina’s internal processes are bordering on incompetence. Be especially cautious about setting up auto payment with Molina lest you end up paying more than was agreed to in the contract.
    6 people found this review helpful 👍

  • 1/5 Tommy L. 1 year ago on Google
    Joke of a company that runs health insurance. Willfully ignore parts of prior authorization requests to deny medication, even though if it's the only approved drug for your condition! Customer service does not help at all -- have to go through appeals that takes up to 30-days to get a response (and another week to get the decision in the mail). They couldn't even find my case linked to my account for the first 10 minutes of the call. Avoid using Molina if possible -- it's the worst insurance company I've ever had the displeasure of using. Good luck trying to find a decent provider that accepts this junk too.
    5 people found this review helpful 👍

  • 1/5 Lauren 1 year ago on Google
    Worst Customer Service! I waited on hold for a full hour and when they finally answered, they dropped the call. This has happened to me on 3 separate occasions. Also, on the recording it says if you prefer to have an agent call you back as opposed to waiting, press one. I did that and it's been 3 days! No one ever returned the call. Again, as I type this review, I've been on hold for 45 minutes and hopefully they won't drop the call. I just have ONE SIMPLE QUESTION!!!
    5 people found this review helpful 👍

  • 1/5 Philip L. 1 year ago on Google
    Web site is broken, can't pay bill so I call, spend about 15 minutes on the phone, and get cut off. Another call and I was transferred to someone who couldn't take my payment because "the system was down" and wanted me to try again later. I told them they can just contact me when they're ready. Or they can go after me in court. I don't care any more. Update: I sent the note as requested. Nothing yet. It must take many hours to read an email and give me a call. At least a couple weeks. Update 2: I decided to waste even more time, and tried the website again. They got it fixed, somewhat to my surprise.
    4 people found this review helpful 👍

  • 1/5 Henry L. 9 months ago on Google
    Their customer service reps are in Philippines. I had an extremely important call and the calls dropped twice in 10 minutes, having to go through the whole ID process again. Not only that, but they are trying to cut off my coverage due to an error on their end. STAY AWAY
    3 people found this review helpful 👍

  • 1/5 Jaguar A. 1 month ago on Google • 10 reviews New
    I was with Molina for many years. While they were decent at one time, the company has gone downhill during the past few years. This year, they raised premiums substantially and increased all of the out of pocket costs. They notified me a month after the plan selection deadline on the marketplace that my primary care doctor was no longer in-network... fortunately, I had already dumped them for another carrier in 2024.
    2 people found this review helpful 👍

  • 1/5 Abigayle L. 1 month ago on Google • 8 reviews New
    Thanks guys for giving me a non working number as well as transferring me to a non working number for Kaiser. How incredibly helpful. You must feel so proud to be getting paid while scamming people who actually need help.
    2 people found this review helpful 👍

  • 1/5 Sam A. 1 month ago on Google • 3 reviews New
    STAY AWAY from Molina Healthcare! I have been waiting for surgery for a complete AC Joint Separation (I am literally in pain 24 hours a day 7 days a week) and I was told by my surgeon (at Swedish Hospital) that Molina will not reimburse them 100% for my surgery and therefore my surgery has been canceled. Molina...you MUST understand that your money saving actions actually affect REAL PEOPLE!! I've asked the question several times...WHY will you not cover my surgery!?!?!
    2 people found this review helpful 👍

  • 1/5 Buddy's M. 1 year ago on Google
    Horrible insurance company in my experience. I have had to file a complaint with the insurance commissioner due to Molina not being able to properly coordinate my benefits over the course of 4 months. Ridiculously, I only have Molina. One policy. Yet they continue to insist I have other coverage and they are incapable of fixing this in their computer system. Thanks Molina for your reply. I've already emailed you several times and I've never heard back.
    2 people found this review helpful 👍

  • 3/5 Mandy C. 10 months ago on Google
    My appointments get covered but I keep getting calls non stop until I finally answer. When I do answer I get put on hold for a couple seconds then a person says "hello is there anything I can do for you today" or "hello do you have any inquiries?" And I'm so confused why they are calling me as if I'm calling them and asking if I have questions? If I had a question I would call. They did this a while back at least two weeks in a row and it got really annoying because I was always at work.
    2 people found this review helpful 👍

  • 3/5 Judith G. 1 year ago on Google
    I am going to reiterate what the other reviewers have written about Molina. Exceedingly wretched customer service. That being said, I did have an amazing experience after calling in to the same old member services number yesterday... My purpose was to contact the department that had sent me a rather poorly written letter. My first two tries the day before yielded the same results as always. So, third time's the charm right? Surprisingly enough the representative I spoke with really listened and understood what I needed. She spoke with a supervisor who said I should should call Molina's corporate office, and I was given their number. After a representative at the corporate location was able determine who I needed to speak with (which took two minutes, if that), was given the direct number to the department, and then she transferred me. I left a voice mail message, thinking I'd have to wait up to four hours to receive a call back. I was pleasantly surprised when, an hour and a half later, my call was returned. My concerns were addressed in a pleasantly professional manner, and I then understood the real intent of the letter, and what further follow up would be if that were necessary. The representatives and supervisors here in Washington State need to be schooled by those wonderful folks at the corporate location in California. We all need and deserve a better experiences from our healthcare insurer.
    2 people found this review helpful 👍

  • 1/5 Kevin W. 1 year ago on Google
    If I could give 0 stars I would. Everytime so far I have called to file a claim it hangs up on me after 10 seconds of ringing. Also, I have spent over 40 hours (that is a low estimate) on the phone with representatives that cannot make one simple change to my account. It's a complete junk show and feels more like a scam.
    2 people found this review helpful 👍

  • 1/5 Lucius 1 year ago on Google
    Through the Washington State HealthPlan Finder, I was sold a Molina that I made my first payment on 12/19/22. Since then I've received nothing but misinformation and headaches. I would not recommend either Molina Healthcare Insurance or the Washington HealthPlan Finder to anyone who is self-employed and under 65 years old. The quality of customer service and misinformation I've received has been pathetic.
    2 people found this review helpful 👍

  • 2/5 Sheila 1 year ago on Google
    So many inconsistencies! Some of the nicest people work within the group; however, the program has declined in service and follow-through. I have made several phone calls regarding prescription reimbursement without resolve. Paperwork mailed in on two different occasions is God knows where. I keep getting a run around. Long - drawn out phone calls/wait times adds to heart issues.
    2 people found this review helpful 👍

  • 1/5 Amy J. 6 months ago on Google • 18 reviews
    I dont even know where to start. Lets start with dental and how so many state dental patients were completely abandoned for two almost 3 years while their teeth just rotted away. Lets talk about how state dental needs to open dental coverage for 3 years to fix all the issues in our mouths that wouldn't be there if we can see the damn dentist. Chc still to this day completed the minimum work they possibly can. They want a seperate appointment for every tooth. It doesn't matter if you have 2 cavities sides by side. Honestly, I feel discriminated against... now I have a molar that has a cavity so bad. My tooth has cracked. I need surgery and a crown and root canal out of pocket or wa state medical can off-course pull it. You would think that the State Medical would want us to be healthy and have our teeth.. pulling out every bad tooth that requires extensive dental treatment is insane. You should have seen how beautiful my teeth or before Covid.. I am so livid. Seriously it is straight discrimination....how can the state sign contracts with dental clinics and be so tight. They do the bare minimum. Your appointments are every 3months if your lucky. Im frustrated. Im upset. My tooth hurts. I blame the state dental fully. Everywhere didn't need to shut down. Wa state went way overboard. I traveled during covid and everywhere else was living life normal. No lines. No masks. Nothing was closed. Wa state went far beyond. They wanted our teeth to fall out and rott. Now fix it. Fix everything in our mouths regardless of the price. I will be waiting for updated dental benefits. Im not a junkie. I dont do drugs. I work.
    1 person found this review helpful 👍

  • 2/5 Tami 1 year ago on Google
    I've had pretty good service from Molina the past couple years, but this year I'm having trouble. The benchmark Silver plan I've been on and planned to renew for 2023 suddenly doen't seem to have an 8.5% cap on the premiums. I called Molina, and the rep knew nothing about it—nothing about the costs of their own plan? Really?! She suggested I call Washington Healthplanfinder, which I did, and the guy there said to contact Molina about their prices. So I messaged Molina this morning and am hoping for a response before the deadline.
    1 person found this review helpful 👍

  • 3/5 Jaeden B. 1 year ago on Google
    After a month of dealing with different agents trying to get answers, I finally talked with a supervisor named Juan, he helped me with everything and got everything clarified and sorted out for me. Before him i was going to cancel my insurance with them , but he was very nice, kind, and understanding.
    1 person found this review helpful 👍

  • 1/5 Andi B. 10 months ago on Google
    If I could give it 0 stars I would. Worst experience with inconsistent customer service we’ve ever dealt with. Mystery charges, cancelling our insurance on a whim and then asking us to make up the difference in money for THEIR mistakes. Not to mention not being able to speak to an actual representative most of the time. Criminal!
    1 person found this review helpful 👍

  • 1/5 nldm561 7 months ago on Google
    Cancelled my insurance due to non-payment. No notice was given that auto-payment was deactivated. The customer rep then tried to tell me it was cancelled because a maual payment was needed before the auto could start. Keep in mind this is 7 months into the coverage. I got a fraud notice from my bank for the day they tried to pull, the following day they cancelled. Worst provider I have ever dealt with. Oh, they also wouldn't let me reinstate without going through a broker again. She kept quoting "policy" but changed what she said over the 30 min call.
    1 person found this review helpful 👍

  • 1/5 Brittany 1 month ago on Google • 6 reviews New
    The worst health insurance company. If you are experiencing issues with Molina, please report them to the Office of the Insurance Commissioner. You can file an online report. They take it seriously and the more people who report Molina, the more likely it is they will be fined and held accountable to provide adequate health insurance coverage. I pay for the “gold” plan due to a specialty Rx that requires their top tier, and it is the furthest thing from quality. No one accepts Molina Marketplace so this insurance coverage is useless. It’s impossible to get Molina to approve prior authorizations to be seen anywhere out of network. Again, since no one is in-network, good luck finding anyone who will see you. Their website is a mess. It’s never updated. There isn’t even a place to change your credit card information. When I got a new card issued to me I couldn’t update it ANYWHERE. Despite multiple phone calls, emails, messages through their janky online portal I could never get anyone to help me. They’d send instructions for updating your financial info and none of the drop downs, buttons or links they referenced even existed on their website. Molina also canceled my boyfriend’s coverage out of nowhere, yet somehow still billed him his $500/mo premium. We found this out in the middle of an emergency at the hospital when staff went to admit him and told us that he didn’t have insurance. We couldn’t even get through to a real human at Molina to help us fix the very problem they created. We had to get outside help from a third party state employee who finally got through to Molina and was told that due to a “bug” in their system some people’s coverage was canceled. How on earth can an insurance company “accidentally” cancel a member’s coverage while still billing them premiums?! I am disgusted and appalled at this company and their practices. Demand more from these insurance companies and demand more from our politicians. This is unacceptable. Molina doesn’t provide health insurance.

  • 1/5 Tasha G. 2 months ago on Google • 4 reviews New
    Molina Rewards are time consuming, frustrating and a waste of time. When my reward finally arrived (after 3 months and a ridiculous amount of follow up on my part) it wasn’t usable. I have invested another two hours of my time trying to contact people to fix the problem and there’s been no resolution. I wish I had never heard of Molina rewards

  • 1/5 Kieran C. 4 months ago on Google
    They took months to approve my medically necessary knee surgery and are now refusing to approve physical therapy for said knee surgery. I am almost 2 months post op and have had 2 sessions of PT. Apparently, the health and well being of others don't actually matter to these guys.

  • 5/5 Carmen 1 year ago on Google
    I have always had a good experience with customer service. At the beginning it was a bit slow because they were new to Medicare, but now they are on it. All my questions get answered and everyone is professional and polite. I love the benefits; they are among the best. Will renew again next year.

  • 1/5 Julie Ann A. 9 months ago on Google
    Absolute worst Medicaid option! You are on the phone forever when there is an issue. You call will be dropped multiple times. You will be shuffled between "agents" multiple times. If you do reach a live person, you will be place on hold while they talk with another person, only to be told, they can't help you with the issue!

  • 5/5 Thomas 2 months ago on Google • 1 review New
    Review only for a specific representative, Simone. Previous experiences with Molina representatives were absolutely awful, trying to get assistance with a billing issue from a year prior, however Simone went above and beyond to backtrack the situation, calling the billing party, and clearing the account issue! Greatly appreciate her efforts!
    1 person found this review helpful 👍


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