1/5 Rawad A. 4 years ago on Google
The
2
front
desk
girls
and
one
of
the
waiters
were
rude,
unprofessional
and
need
customer
service
courses
and
training.
Beautiful
resort-like
this
will
do
much
better
with
qualified
staff.
The
minibar
was
empty,
the
kettle
is
not
present,
we
can't
do
our
own
coffee,
they
do
whatever
it
takes
to
get
your
money.
Our
bags
were
inspected
because
we
are
not
allowed
to
bring
food
or
beverages.
Beach
towels
were
not
available
before
check-in
until
the
manager
interfered.
The
bungalow
was
not
ready
on
time
and
was
not
clean
when
we
get
in,
and
our
private
pool
was
very
dirty.
Dinner
was
not
up
to
the
expectations
from
a
5*
resort,
and
the
prices
are
too
expensive
and
far
below
the
standards.
Breakfast
was
awful,
it's
not
a
buffet,
and
you
cannot
choose
what
you
desire,
it's
just
an
ordinary
Lebanese
breakfast,
and
zaatar
was
not
tasty,
we
were
3
adults
and
2
kids,
we
paid
for
an
extra
bed
that
included
additional
breakfast
portion,
and
we
got
only
one
and
I
had
to
call
back
the
manager
to
adjust
the
quantity.
We
will
definitely
never
come
back.