After my application was approved and a holding deposit was given, I was notified there was some painting that needed done. To my surprise, I later received an email that due to painting the rent would have to be increased by $50 a month. I wasn't thrilled about paying $600 for routine maintenance, especially after they'd listed and accepted an application/payment. I ended up accepting the increase to avoid house hunting and submitting applications again. For ten months of the twelve month lease I was deployed, so the property saw minimal use overall. When I returned, ERA asked if I would like to renew the lease. A couple weeks before the expiration they notified me they wanted to increase the rent. I declined the renewal and decided to move out. I never moved any furniture in, and only two rooms saw use in the two months I was there. I cleaned everything up nice, but the lease required professional cleaning. Looking around it appears only two places in Sierra Vista do professional cleaning. When I called the first place she told me she knew the folks at ERA and would be happy to swing by and take a look and tidy up. We scheduled a cleaning the day before the inspection. I stopped by to see how it was going and the cleaners notified me that if I wanted her to send a receipt to Joe, I would have to pay them $500. They admitted they had only spent a few hours on the property. Carpet cleaning is prepaid, so the carpets were not even touched. From all I could see they re-mopped and wiped the counters/bathrooms down. I figured ERA would probably pay them twice that out of my deposit if I didn't pay their friend willingly, so I forked over the cash. The garage door was damaged when I first moved in and the hinge plate had finally cracked all the way through while I was gone and it wouldn't open. When I returned for the final month it was still broken, along with the washer seal not having been replaced, despite technicians coming to look at both months prior. When I left and received the bill for the remaining issues, I was surprised to see $30 per for bulbs, outlet covers, and many numerous minor issues that ERA was notified of when I first moved in. Overall the experience was pretty awful, and the nickel-and-diming/extortion was atrocious. I don't normally post reviews, and initially I wasn't going to bother. What convinced me was when I received word back that they had given me a poor renter reference, despite making 100% of my payments on time for a house that was barely occupied and left with fewer problems than when I moved in. To anyone considering renting from them, save yourself the headache and look elsewhere.

BEWARE!!!!!! THIS COMPANY IS TERRIBLE! I am begging of this company to please get Stephanie professional help. She is not a stable person to have dealing with customers. She is so far off her rocker to be handling money and humans. If ERA continues to work in this manner you will be seeing more 1 star reviews! This is absolutely the WORST company I have ever had to do business with and I was just recently at the Department of Motor Vehicles and that was a walk in the park compared to this nightmare of a company! This is a trash property management company and should be shut down immediately. Please take my word and RUN... Not walk far away from ERA Four Feathers Realty, LC. You will thank me later!

I am giving Kelly Blue a one star for being a quintessential used car sales person. It is all about the mighty dollar and forget the ethics. Please stop telling people you are a pastor’s wife. She was representing the seller (her friend from church). I went straight to her about the house when I first found it on realtor.com. Now Kelly Blue was representing her seller and me since I put in an offer and it was accepted. When my home fell out of escrow back home she was quick to flip the rug from me and take my 5K earnest money without any hesitation or problem solving to help us after two weeks of originally putting in the offer. It is her way or the highway. Pick another company or go to Tierra Antigua as they have some pretty honest realtors. I have since bought 2 homes and looking for another investment home. Hope this helps.

Kelly Blue - a first class professional realtor. We have been in our new home 5 months and are still thrilled with our purchase. Kelly knew the area, the market, the benefits, the rules, HOA's, laws, policies, regulations, you name it. We are both facing retirement, and between us have purchased over 8 homes so we are not new at this. Kelly was clear, kept her word, honored her commitments, and demonstrated competency beyond our expectations. Congrats to her entire staff.

Joe Schrum is an excellent real estate agent and broker. Knowledgeable courteous professional and kind ! Walked me through the process of buying a home with relative ease . Thank you, Joe

I can't speak for the other posters, but I just had to post something myself when I saw the comments being left. Let me be clear, Four Feathers Realty ensured my wife and I received the most amazing home we could ever ask for. Specifically, Kelly Blue was an absolute GOD SEND and a dream to work with. One of the fears that we had during our home purchase process, was finding a "used car salesman" type of Realtor. Kelly was able to immediately put any fears we had to rest, and was always patient, kind, and most importantly, honest. Whenever we had questions (and there were many), she answered them immediately. Whenever we wanted to see a new home (and there were many we wanted to see), she always stopped whatever prior engagement she had planned and ensured we were able to see it. Because this was our first home, she not only battled for us to have the best price possible, she walked us through the entire process from start to finish and answered our many questions. Even after we closed on the home and we found out that the sellers did not provide everything we needed, Kelly stayed on the other agency until things were made right for us. I cannot say enough about the ladies that work at this office. They are truly top-notch! I'd wholeheartedly recommend ERA!

Kelly Blue made our dream of buying our first home a beautiful reality. Who knew it could be fun and fast? Kelly took excellent care of us from start to finish, making sure no question was unanswered and all of our needs and wants were satisfied. She is friendly, patient, thorough, genuine, professional, and kind. She helped us every step of the way and really made us feel like family. I would highly recommend Kelly Blue to you if you want to buy or sell a home for the best experience possible!

If you need a realtor pick Kelly Blue!! Kelly was amazing. She got us the house we wanted with no problems (only had to look for one day) and sold our house before it even hit the market!! Most people dread selling their house but it was so easy with her! She answered all of my questions super fast and was incredibly easy to work with. I can't say enough wonderful things about how amazing she is!!!!!!