If I could give a zero stars I would. TWICE I drove 40 minutes each way only to be told the 1st time that there was no staff to perform the procedure. The 2nd time I drove the 40 minutes each way, I found a sign on the door that said the office was closed! This was even after I got an email in the morning confirming my appointment. Your organization is TERRIBLE and I intend to tell my referring doctor to remove you off her list of recommended clinics and to go even further and to recommend AGAINST her patients using your services.

Good service of help for the community, thank you for being contributors

Do not go here. This practice is now under the management of USA Veins. Dr. Woo was an amazing doctor and then USA Veins took over and pushed him out. They regularly cancel your appointment on the same day or even when you arrive at the office. Wait time on my last visit was four hours and I was told if I left before being seen I would be charged for cancelling the appointment. I have now found a new doctor and guess what - USA Veins won't release my records. Do NOT get treatment here. This company is terrible. (Which is truly heartbreaking since previously this office staff helped me so greatly and walked me gently through each procedure. But all those lovely humans are gone now.)

Vein Clinics of America, Dr. Woo, has a great bedside manner. He explained things really well and made me feel really comfortable. His staff is just as professional and kind as he is, in my opinion. His nurse, D, is friendly and goes out of his way to make you feel comfortable.

Worst experience ever! Unprofessional staff especially the scheduling and insurance departments. You call someone to schedule the appointment, they change the time without notification, they call you several times for a no show of the same appointment. No coordination among people in the scheduling department in Chicago. I showed up to my appointments 4 times and was not able to do the treatment every time for a different reason. Unskilled labor in the scheduling, insurance departments and the front desk. I canceled all of my appointments and not going there ever!

I had my first laser procedure last June 21. I am supposed to have my post op check up July 11. I went there on time of my appointment. The reception told me that there is an issue with my insurance. So she said she cannot take me and have to call the number on the brochure. I did call after I walked out the clinic. I was talking to this person that I don't think she knows what she's doing. First she told me that my appointment that day is already complete. I sad no that's wrong and make sure I don't get charged for an appointment that I wasn't able to see the vein doctor. I need to make me another appointment because I need my legs checked since it's been hurting after the procedure. She said I will call you back, so I waited. I called again after an hour and this time I talked to a guy telling me that I can go there by 4pm and it's already 3:40pm on that moment. So me and my husband went back again and I got told in the front that they cannot take me since the insurance is still not fixed. I specifically told the guy on the phone about what happened and told me that it's already been updated the reason I went back and thinking that I will be seen by the doctor this time. When I talked to the first person I already gave all the insurance information that needed. I am starting to get frustrated now because I am in pain. I called again yesterday 7/13. The person I was talking to said of course I can get you another appt but in my mind I feel like when I go to the clinic they will not be able to accept me again bcoz of the same issues. So i said okay give me another appointment but don't touch the other days that is already booked. I don't want all the schedule messed up. I am on a treatment plan. But after the call she still messed up the other appointments and now I cannot view it. Plus whenever I dialed the phone number on this clinic it's not ringing and dead silence. staff were nice and doctor yu. I think they need to have a system fixed on their customer service people. Also the billing should be talking to the patient nicely and explaining about the bill nicely not to make the patient feel that I owe them big money and make me feel like I will not pay. I am not comfortable in going back there now. I am in pain but I will rather go somewhere else.

This clinic is a D-I-S-A-S-T- E-R. Previously known as Vein Clinics of America, now USA Vein Clinics, has nothing to do with the previous owner. All the good providers are gone, the front desk is a mess, between the new Dr. the FD, and the financial department ( by phone) no one can give me a price for the treatment plan the doctor made for me. Have called twice the first time they said the Dr. have not upload the Tx to the system, the second time the financial representative said Im not in network which, he later confirmed, was wrong. Wouldn’t put my health in this people’s hands.

They are all extremely friendly, professional, accommodating and put the patient first. The front desk staff were very nice to me making me feel welcome and comfortable even when I was late. Dr. Woo is down to earth, non God complexed and knowledgeable doc that speaks to you without dumbing info down. He really cares about his patients. The nurse practitioner Tate is easy going but very professional, gentle, and considerate. She gave me candy when I finished my procedure.

We only have had the best experience with Dr. Woo and his staff at this clinic. They are very professional and accommodating. The part that we appreciate the most is that they are all culturally mindful and competent. My father doesn't speak English fluently but Dr. Woo speaks Korean and was able to provide care even when I was not there. We were really able to see that he cares about his patients and would highly recommend him and his clinic.

Really very confused with the information they provide, their customer service department, in all the clinics and their accounts or billing department, very rude and do not know how to listen to the client and hang up on us, it would be good if someone contacted me.