1/5 Sunny D. 1 year ago on Google
The
food
servers
clearly
are
interested
in
the
profits
to
pay
their
bills.
They
do
NOT
take
pride
in
their
jobs
and
care
little
for
their
performances
and
appearances.
Few
can
have
unfriendly
attitudes,
especially
when
they
conduct
themselves
on
the
phone.
They
look
miserable.
I
tried
to
pre-order
a
meal
over
the
phone
and
the
cashier
somewhat
rebuffed
me,
a
"paying"
customer,
when
this
is
an
option
available
to
customers.
Then,
the
same
"cashier"
quoted
me
the
wrong
prices
for
food
items
and
rushed
me
off
the
phone
because
it
was
supposedly
too
busy.
Every
time
I
tried
to
continue
with
my
order,
he
would
place
me
on
hold,
which
contributed
to
the
delay
and
was
somewhat
disruptive.
It
seems
that
in-store
customers
take
precedence
over
telephone
customers,
which
isn't
fair.
It
should
be
about
who
came
first.
Again,
he
didn't
even
process
my
order
and
told
me
to
submit
my
order
later
because
it
was
"too"
busy
in
the
store.
When
I
arrived
to
the
store
to
place
the
order,
it
wasn't
too
busy
and
the
"same"
cashier
on
the
phone
came
from
behind
the
"back".
He
recognized
my
voice
and
started
"smirking",
so
I
felt
his
"busy"
statement
was
a
fabrication,
but
he
was
able
to
take
my
order
with
ease.
He
didn't
look
"overwhelm"
or
burnt
out
by
the
demand,
so
I
think
he
really
just
wanted
to
end
the
call.
He
was
very
coherent,
composed,
and
responsive
this
time.
In
addition,
I
think
he
was
hurling
"slurs"
in
his
native
language
at
me.
While
most
readers
will
interpret
my
comments
as
"vengeful"
and
"spiteful",
at
least
my
comments
prepare
prospective
customers
for
a
possibly
rough,
uncomfortable,
and
difficult
experience.
Customer
service
IS
not
a
value
here.
I'm
not
arguing
the
"customer"
is
always
right,
as
some
can
be
rude
and
imposing,
but
America
prides
itself
on
customer
service.
However,
if
the
store
is
truly
"understaffed",
then
management
needs
to
increase
or
reshuffle
resources
to
ensure
adequate
coverage
of
the
cashier
and
phones.
I
will
not
be
patronizing
this
establishment.