4/5 Wai Teng Y. 2 years ago on Google
Edit:
The
follow
up
from
the
owners
of
Bar
Bar
Black
Sheep
was
really
prompt,
sincere
and
positive.
Appreciate
it
&
will
be
going
back
to
try
again
:)
-
Had
a
really
bad
experience
here
last
weekend.
-
While
looking
at
menu,
2
of
us
were
sipping
some
water
from
our
own
bottles
&
were
told
quite
rudely
that
"No
outside
food
and
drinks
are
allowed."
-
Menu
had
a
QR
code
to
order
online
so
we
did
that
instead
of
ordering
with
the
'food
orderer'
lady
thinking
it
would
be
more
convenient.
After
we
ordered,
the
lady
came
over
and
said
abrasively,
"You
just
made
an
online
order
right?
What
did
you
order?"
I
was
confused
but
told
her
we
ordered
10
items
if
that
helps.
She
said,
"Yes
because
we
don't
know
what
you
ordered
so
we
can't
give
it
to
you
later."
Apparently
the
QR
code
is
generic
so
when
the
kitchen
receives
it
they
have
no
idea
which
table
ordered
it.
Sometimes
the
kitchen
staff
walked
to
every
table
to
ask
whether
they
ordered
that
dish.
-
We
later
decided
to
order
more
food.
I
didn't
close
the
tab
on
mobile
web
from
the
previous
order
so
I
went
back
and
ordered
again
in
the
same
tab.
10
minutes
later,
someone
called
me
from
the
kitchen
to
ask,
"Do
you
want
meat
with
your
Stir
Fried
Basil?
Because
there
is
no
meat."
(Which
was
very
strange
in
itself)
Also
I
wondered
why
they
had
to
call
me
when
the
kitchen
was
just
5
meters
away.
-
After
the
order
showed
that
it
was
ready
on
the
online
order
status,
I
went
to
the
counter,
saw
a
bag
of
food.
The
lady
asked
me
whether
it
was
mine,
I
said
I
would
check.
After
I
checked
&
told
her
that
it
wasn't
ours,
she
said,
"Ya,
because
that
one
is
Deliveroo."
I
mean...
why
would
you
ask
me
to
check
then
if
you
knew
it
wasn't
ours.
-
I
showed
her
our
order
&
asked
her
if
she
could
help
check
because
it
said
that
it
was
ready.
At
this
point
she
semi-shouted
at
me,
"You
ordered
from
Cherry
Avenue,
this
is
Robertson
Quay."
I
told
her
that
I
ordered
in
the
same
tab
as
the
first
order.
Usually
F&B
with
online
order
has
QR
codes
that
are
specific
to
the
branch
and
the
table
that
you
are
at.
Since
theirs
was
not
specific
to
the
table,
I
should
have
also
guessed
that
they
were
using
the
same
online
order
platform
for
multiple
branches.
I
asked
if
she
could
help
call
the
Cherry
Avenue
branch
either
to
transfer
the
order
here
instead
(since
I
already
paid)
or
deliver
the
food
to
this
branch
&
I'll
pay
for
the
delivery
fee.
She
told
me,
"I'm
very
busy
and
anyway
the
app
has
the
number,
you
can
call
yourself."
-
I
was
frustrated
but
figured
she
won't
be
of
much
help
so
I
went
to
Google
and
called
the
Bar
Bar
Black
Sheep
Cherry
Avenue
number,
told
them
the
whole
situation.
The
response
I
got
was,
"Sorry
but
you
need
to
call
Hungry
Black
Sheep
-
that's
the
kitchen.
We
are
Bar
Bar
Black
Sheep,
it's
different."
-
The
entire
experience
to
resolve
this
took
1
hour
and
everyone
was
very
rude
in
the
process,
quick
summary:
Lady
@
RQ
called
to
arrange
delivery
(which
costs
$10
btw)
for
me
very
reluctantly
>
CA
branch
called
and
asked
me
why
I
didn't
pick
up
the
order
after
this
delivery
was
supposedly
arranged
&
gave
me
the
boss'
number
and
told
me
to
'settle
with
her
because
(they)
had
no
capacity
to
deal
with
this'
>
called
the
boss,
she
said
she
will
arrange
>
boss
called
to
say
order
will
arrive
in
about
5-6
mins
>
15
mins
later
still
wasn't
here
>
when
it
finally
arrived
&
we
were
going
to
leave,
RQ
food
orderer
came
over
with
the
card
machine
and
told
us
to
pay
the
extra
$10
because
she
'was
just
following
orders
to
charge
us'
(I
mean,
that
was
the
least
they
could
do
for
service
recovery...
but
ok).
I
asked
whether
that
was
really
necessary
&
told
her
calmly
that
this
whole
experience
was
really
bad
-
her
response
was
"That's
why
you
should
just
order
with
me
next
time,
if
you
make
mistakes
then
I
cannot
control
that"
and
stuck
the
card
machine
to
my
hand.
At
this
point,
I
wasn't
even
surprised
anymore
at
the
bad
service.
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