2/5 Derek C. 2 months ago on Google • 63 reviews New
Had
my
2024
reunion
dinner
for
2
here
at
5
pm.
My
dinner
timing
is
5
pm
to
7
pm.
I
am
seated
at
5
pm.
By
5.10
pm,
the
action
of
lou
hei
was
just
done
and
start
eating.
At
5.15pm,
my
2nd
dish
and
3rd
dish
were
served
and
placed
at
my
table
with
no
words
said.
At
5.17
pm,
my
dinner's
4th
dish
was
served,
but
I
rejected
the
dish
to
be
placed
on
my
table
cos
I'm
still
eating
lou
hei
and
the
2nd
and
3rd
dishes
were
not
even
touched.
At
5.28
p.m.,
another
server
wants
to
force
serve
the
5th
dish
on
my
menu
on
my
table,
which
I
also
rejected
and
asked
him
to
look
at
my
table.
I'm
only
finishing
lou
hei,
and
they
have
already
served
my
whole
savoury
menu
by
5.30
pm.
When
I
finally
finished
my
3rd
dish,
I
was
served
with
a
cold
4th
dish.
I
ate
a
piece
of
black
fungus
and
thought
I
was
eating
a
cold
dish.
I
told
a
senior
staff
that
the
food
served
is
cold,
and
she
tells
me
it
is
lukewarm!
I
almost
asked
her
to
taste
the
dish
herself.
Luckily,
another
staff
member
came
and
said
they
would
do
something.
Then
they
recooked
the
food,
which
is
unevenly
heated.
Some
parts
are
cold,
and
some
are
hot.
Yes,
they
did
not
serve
me
a
new
dish!
Which
I
can
accept
since
its
reunion
and
they
may
not
have
extra
ingredients.
My
last
savoury
dish,
which
is
noodles,
was
the
same
plate
that
I
rejected
30
mins
ago.
The
noodles
had
gone
all
hard
and
not
seperateable
and,
most
importantly,
totally
cold.
I
asked
a
server
over
and
showed
her
how
the
noodles
were
stuck
as
one
lump
and
not
seperatable.
I
thought
this
was
how
the
restaurant
serves,
but
no!
The
table
of
4
next
to
me
was
late
for
more
than
40
minutes.
They
were
served
lou
hei,
and
before
every
new
dish
was
served,
the
server
asked
if
they
removed
the
prevoius
dish
before
serving
a
new
dish.
I
never
see
them
serve
all
dishes
within
45
mins
to
all
the
tables
that
have
more
than
4
diners.
Every
single
table
was
given
oranges
and
a
pack
of
red
packets
for
good
luck.
There
was
none
on
my
table,
My
mum
asked
why
our
table
had
none,
the
staff
said
every
table
was
given,
we
told
her
really
nothing
was
given.
She
said
she
would
go
and
take
it
for
us,
when
she
came
back
she
told
us
they
had
run
out
of
oranges
and
red
packets.
Wow!
Only
when
my
mum
asked
another
senior
staff,
only
then
they
went
to
find
2
oranges
for
her
but
said
they
had
no
more
red
packets.
I
believe
from
my
experience
at
your
restaurant,
it
is
very
obvious
your
restaurant
has
no
wish
to
serve
table
of
2.
That
is
why
you
are
treating
us
like
this.
Well,
we
ONLY
spent
SGD
474.80
per
head
is
only
SGD
237.40
should
be
one
of
the
smallest
spender
for
that
dinner
round
that
is
why
we
deserved
this
kind
of
service
from
your
company
At
the
same
time,
I
just
realised
I
was
being
overcharged
for
items
I'm
not
served.
I
was
told
by
the
staff
over
the
phone
that
a
refund
will
take
45
to
60
days.
For
the
price
being
charged,
the
taste
of
food
is
just
acceptable,
nothing
worth
shouting.
If
you
have
a
table
of
4
or
more,
the
service
provided
is
excellent.
If
you
have
only
2
diners,
there
are
many
restaurants
with
better
service
for
this
price
range.