2/5 Wan T. 2 years ago on Google
If
you
can,
please
avoid
this
Sofra
restaurant.
*Dishonest
manager
at
the
payment
counter*
My
husband
and
I
were
initially
headed
to
Red
Pan,
to
celebrate
our
monthsary.
But
saw
that
they
already
closed
when
we
reached
at
7:30pm-
due
to
covid.
We
were
checking
out
what
else
to
eat
at
Marina
Square
and
chanced
upon
Sofra.
Despite
all
the
negative
reviews
about
the
bad
attitude
of
the
service
staff
and
the
front
managers,
we
decided
to
give
it
a
shot
as
options
were
limited.
Food
wise:
Good.
From
the
hummus,
the
kebabs,
to
even
the
deserts,
and
apple
tea
were
good.
The
chefs
have
certainly
done
a
good
job.
Give
credit
where
creditβs
due.
You
can
see
for
yourself
from
the
pictures.
Service
wise
(wait
staff):
Decent.
One
of
the
wait
staff
came
over
to
inform
about
the
last
order
when
it
was
5
mins
before
8:45pm
(which
was
their
last
order
supposedly)
and
also
asked
how
our
food
was
and
if
we
enjoyed
the
food.
Service
(Payment):
BAD
The
turning
point
was
when
we
make
payment
at
the
counter.
It
was
only
after
my
husband
paid
that
we
realised
we
cld
have
used
the
eDeal
in
the
Marina
Square
app
to
offset
part
of
the
amount.
Note:
this
deal
appears
in
the
Marina
Square
app
so
long
as
you
have
the
app.
1.
The
manager
at
the
counter
did
not
bother
to
ask
if
we
had
the
Marina
Square
app
so
we
cld
utilise
the
deal.
2.
After
we
made
the
payment,
we
realised
we
cld
have
utilised
the
deal
in
our
app.
We
went
to
ask
her
if
it
cld
be
done.
She
bluntly
rejected
WITHOUT
SPILT
SECOND
and
said
it
couldnβt
be
done,
and
asked
us
to
COME
BACK
THE
NEXT
DAY
FOR
ANOTHER
MEAL
if
we
want
to
use
the
deal
with
a
very
bad
attitude
and
tone.
3.
I
was
appalled.
4.
Do
you
assume
customers
are
stupid
or
ignorant?
5.
We
have
been
to
many
F&B
places
and
we
know
how
easily
it
cld
be
done.
THIS
MANAGER
Is
just
plain
lazy
to
want
to
do
a
refund
and
process
the
payment
again
with
the
utilised
deal.
6.
Furthermore,
your
restaurant
is
not
absorbing
the
savings
from
customers.
At
the
end
of
the
day,
your
restaurant
can
claim
back
from
Marina
Square
Management
the
number
of
deals
utilised.
7.
Your
attitude
and
service
is
atrociously
bad.
All
this
while,
the
boss
was
sitting
at
the
table
in
front
of
the
counter.
He
was
silent
all
along
and
sat
through
the
whole
encounter.
8.
We
were
not
even
being
demanding
or
unreasonable,
but
the
lady
couldnβt
even
be
bothered
to
go
an
extra
step
for
its
customers.
It
says
a
lot,
doesnβt
it?
9.
Sharing
my
experience
here
so
you
all
do
not
go
through
what
I
went
through.
10.
From
now
TILL
31
Oct
2021,
do
use
your
app
to
check
the
deal
and
utilise
it
if
you
still
want
to
come
to
this
restaurant.
Anyway,
this
will
be
my
first
and
last
time
here.
Like
what
many
had
said,
there
are
indeed
better
Turkish
food
with
much
better
service
out
there.
1 person found this review helpful π