3/5 Jie Xi T. 2 years ago on Google
Stayed
here
twice,
once
in
the
suite
room
and
this
time
round
in
the
Premier
Courtyard
room
(with
Straits
Club
access),
and
I
have
to
say
the
overall
experience
this
time
round
was
very
underwhelming.
While
I
obviously
expect
there
to
be
differences
in
terms
of
room
size
and
layout,
I
do
expect
the
service
to
be
consistently
good.
I
have
to
say
my
second
visit
at
Fullerton
really
failed
to
impress
me
(but
I
might
be
a
little
nit-picky
since
my
first
stay
was
such
a
good
experience).
Pros:
-
Granted
us
early
check-in
-
Tea
selection
during
Afternoon
Tea
was
great
-
Nice
selection
of
alcohol
during
evening
cocktail
-
Huge
tub
in
room,
and
they
super
comfy
bathrobes
-
Service
offered
at
the
Straits
Club
were
mixed
(some
good
some
bad).
In
general,
the
male
staff
demonstrated
more
initiative
and
warmth
in
their
service
Cons/things
that
can
be
improved:
-
Upon
entry
to
the
hotel,
the
staff
could
have
guided
us
to
the
check-in
counter
instead
of
let
guests
figure
out
the
way
(This
was
done
during
my
first
visit
but
not
this
time)
-
Later
check-out
couldn't
be
granted
beyond
1pm,
which
was
a
little
disappointing,
since
we
booked
our
stay
during
weekday
(low
peak
period)
-
Premier
Courtyard
room
is
pretty
small,
and
the
window
is
facing
the
courtyard,
so
there
isn't
much
privacy
-
The
staff
at
the
Straits
Club
were
chatting
rather
loudly
during
breakfast
time,
even
louder
than
the
guests,
which
I
didn't
find
professional
-
Lounge
staff
can
demonstrate
a
little
more
initiative
during
breakfast
time
too
-
when
asking
customers
if
they
want
tea
or
juice,
it
would
be
good
if
they
can
let
us
know
the
selection
available
since
it
is
not
printed
on
the
menu.
-
The
food
at
the
Straits
Club
wasn't
very
appealing.
The
spread
of
the
in-room
afternoon
tea
during
my
first
visit
was
a
lot
better.
Juice
were
not
freshly
squeezed.
Their
sweet
treats
were
honestly
not
worth
the
calories
-
they
taste
worse
than
neighbourhood
bakeries
I
didn't
find
the
club
lounge
very
value-for-money,
since
I
have
had
better
experience
at
other
hotels'
lounges
(Pan
Pacific
and
Mandarin
Orchard).
I
thought
the
ambience
and
service
was
only
okay,
and
the
only
thing
they
did
well
in
is
their
beverage
options.
Also,
they
allow
kids
to
enter
the
lounge
even
during
cocktail
hours
(personally
don't
mind
but
this
is
quite
rare
in
SG).
I
know
I'm
being
quite
picky,
but
given
that
my
first
stay
experience
was
so
great
(impeccable
service
and
food),
I
was
rather
disappointed
this
time
round.
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