Featured Reviews


Frequently mentioned in reviews: hotel (53) room (51) pool (43) great (38) stay (32) location (29) good (25) service (23) staff (22) shopping (20)
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  • 5/5 Martin S. 1 year ago on Google
    What a great choice!!!! With so many wonderful hotels to chose from in Singapore sometimes choosing one can be overwhelming.....but you won't go wrong with this one. We've been to Singapore several times & this hotel was an all round winner, brilliantly located above Somerset MRT station, in the thick of the shopping action of Orchard Rd & so many food options in the attached shopping complexes. The pool & the view is one of the best we have ever experienced with a relaxed, holiday vibe. Breakfast was sensational & set you up for the day with all cuisines catered for. With clean & well appointed rooms & staff that were attentive, friendly but not intrusive we will definitely be back.
    3 people found this review helpful 👍

  • 5/5 CM 1 year ago on Google
    An overall great experience with a fantastic room very comfortable with a spacious bathroom. The roof top infinity pool… well that alone is worth 5 stars with its amazing views, great cocktails and friendly staff. A couple of things could be improved as we couldn’t place a room service order by phone and the room phone didn’t work which meant that we had to go down to front desk to order. The room could do with a minibar but maybe that is a Singapore thing. I do recommend it wholeheartedly and will be back
    2 people found this review helpful 👍

  • 4/5 Pariss G. 1 year ago on Google
    Good hotel with a central location. The rooms were very comfortable and provided a great basis to visit the city. Our biggest disappointment was the breakfast which had a large selection of items but all of poor quality. Everything was industrial and didn’t taste good. We would have much rather preferred a smallest selection but of higher quality. Overall, we found that the price/quality ratio of this hotel was not good (it’s expensive for what you get) but we still enjoyed our stay there.
    2 people found this review helpful 👍

  • 5/5 Ben G. 9 months ago on Google
    Absolutely loved our stay at JEN Orchard Gateway! My wife and I stayed there for our honeymoon and really enjoyed it. The room was really modern and spacious, the location was great with a train station and bus stops right next door to get pretty much anywhere, and the staff were really nice. Our only issues were that it was a little difficult to find at first. It's kind of within the shopping centre, but also not so it took us a while to find the right spot. Additionally the bathroom is kind of open plan. The toilet is separate with its own door, and the shower too, but the bathroom itself is connected to the main room. Ideally you'd have your own separate bathroom. This wasn't really a problem, but something worth mentioning. Highly recommend the rooftop pool and bar. It was spectacular and had amazing views!!!
    2 people found this review helpful 👍

  • 3/5 David S. 1 year ago on Google
    We stayed in the hotel for 5 nights and it was okay. The rooms are rather old and small. We booked a room for three, however, the second bed for the third person was really small and did not really fit into the room. The morning buffett was quite good and the staff was nice. The gym is really small. The top floor with the infinity pool is a nice place to hang out with an amazing view on the city, but it‘s very crowded so you have to reserve a chair early if you want to really enjoy it. All in all it is bot that bad, it however does not justify the high price you pay.
    2 people found this review helpful 👍

  • 4/5 Perry W. 8 months ago on Google
    Perfect hotel for a short break in Singapore. Right in the middle of Orchard Road, its location over the Orchard Central mall makes it ideal for shoppers but if, like me, you're not fussed about shopping, then its position right next to the Somerset metro station makes it a great base for exploring the city - all the places you want to go are just a few stops away. TOP TIP: If you're here as a tourist then the tourist transport pass has to be one of your first purchases. Singapore has one one of the best subway systems in world and it makes it a breeze to get around. What's to like? Friendly, helpful staff; clean, well equipped rooms, amazing views, the roof garden pool and bar makes it stand out from the rest and, did I mention the location? What's not to like? Not a lot to be honest. We went there on a package with Luxury Escapes, the package had a number of bonus extras (like a room upgrade) that were included 'subject to availability' We were a little miffed that none of them happened to be available when we got there. The only other gripe was that, as other reviewers have commented, the check-in process could be a lot slicker.
    2 people found this review helpful 👍

  • 4/5 Joseph R. 2 years ago on Google
    The hotel was in a great location to all the major tourist spots. It is even connected to a large shopping center. The staff did a very good job making us feel welcome. The only issue we had was during check-in. Our room wasn't ready at the agreed upon time. Other than that, everything went smoothly.
    2 people found this review helpful 👍

  • 5/5 Kelvin C. 6 months ago on Google
    Great location! Room is up to expectations. Nothing to complain about. Food at the makan restaurant for breakfast is very good! One can taste different kinds of food from western to local cuisine. The lounge room is great as well, service level is fantastic all around. Pool is a must visit area, fantastic server and nice view. Hard to secure a good seat though.
    2 people found this review helpful 👍

  • 5/5 Janet 2 months ago on Google • 209 reviews New
    I had a great stay at this hotel. Located conveniently near plenty of shopping and mall (without having to step outside to deal with the weather as buildings connected) there were so many places to explore! Rooms were spacious and cleaned daily.

  • 5/5 Sashank B. 2 months ago on Google • 153 reviews New
    Liked my stay here for 4 Nights this week. Housekeeping was top notch. Very good location for shopping and dine in with many options nearby. They gave a Jen Robot delivering things at your door step in the hotel. Please try it for sure. Buffet breakfast was good, but they remove everything by 10:30 AM sharp!!!

  • 5/5 Ayashi K. 7 months ago on Google
    It was only a short stop but I've definitely enjoyed my stay. The room was super clean and the location is a dream as it is above a busy shopping centre and the Somerset station. It is very convenient for regular visitors and first timers. The staff at the pool and bar there are incredibly friendly and welcoming and the cleaning stuff was very sweet. I ran into the robot assistants a few times but didn't order anything myself. I am definitely a fan of the provided shampoo, body wash and conditioner and appreciate having general necessities in the bathroom. The room is well equipped as well. The city view is maybe a bit disappointing because of shutters in-between gaps but the view from the pool is really all you need. Breakfast at Makan is the best of all three cuisines, continental, English and Asian and you can find all sorts of local specialities and even ice-cream! There is also ample water and coffee opportunities, such as the hotel's own Starbucks desk. Overall I enjoyed my stay and will surely return for short stop overs.
    1 person found this review helpful 👍

  • 1/5 Maurizio C. 8 months ago on Google
    I came to this hotel for quite a few times in Singapore. The hotel is pricey for what it offers and where is located, some rooms are small, with bathroom and shower being open and next to the bed. The marble (or whatever it is) is scratched, looks run down. The moquette looks old. The personnel is kind, until things go smoothly - when they turn to more complex, or when tailored decisions are required, they need to “talk to my manager” and then come back with the same broken record - I had at least a couple of episodes where I tested this. Way to improve. For me it was convenient to come here due to proximity to the office. But from next time I will look elsewhere, plenty of better options. Oh, I forgot, for the sake of honesty: marvellous pool. Regards.
    1 person found this review helpful 👍

  • 3/5 Natasha B. 11 months ago on Google
    The view from the pool is great, though the pool is often crowded and you need to wait for a lounge. The location is easy to get to on the north-south line. The rooms are sufficient, well-serviced but poorly ventilated. Often on return for the day the room smelled mouldy. Check in was great and we were able to use the pool while awaiting our room to be ready and have a shower after an overnight flight. The breakfast buffet is great, but twice they seated someone else at my table when I had gotten up to go to the buffet for <5 minutes and I had to go find myself another table. The service was OK - things were missed or required reminding. One night we were unable to use our regular entrance we used to get in as after 10pm... Reception gave poor directions over the phone so we ended up wandering around for over 70 minutes. It's very obvious once you've been to the regular entrance where it is (it's marked with a big bright sign on the street!), but a diagram from the lifts would have saved us a lot of time.
    1 person found this review helpful 👍

  • 3/5 Rachele L. 10 months ago on Google
    The location is perfect and the room are nice and clean. The pool was also a plus and we enjoyed spending time there. However, I was disappointed with the long wait at both check-in and check-out, even though we were traveling with a newborn. It was frustrating to have to stand in long lines with our baby, and we would have appreciated a more efficient process. To make matters worse, even though we had requested an earlier check-in a week before our arrival, the hotel staff told us they could not arrange it for us. This meant we had to wait even longer to check in and get settled, which was not ideal with a newborn. Furthermore, I was disappointed with the front desk service. The staff didn't seem to care much about the guests and didn't provide a warm welcome or attentive service. This left a poor impression and was quite frustrating at times. In summary, while I enjoyed the overall experience at the hotel, I feel that the front desk could use some improvement in terms of customer service, and that the check-in and check-out process needs to be more efficient, especially for guests traveling with newborns or young children.
    1 person found this review helpful 👍

  • 5/5 Narelle A. 7 months ago on Google
    Great location above MRT and shopping centre. I loved the bathroom set up with separate toilet, shower, and vanity enabled access to facilities whilst other room guest was occupying a facility. The pool area was stunning, relaxing and enjoyable. The buffet breakfast was excellent with wide array of choices. Oh and the filtered water tap in the room was brilliant idea for replenishing water bottle before heading out for the day.
    1 person found this review helpful 👍

  • 5/5 Simon C. 11 months ago on Google
    3 night stay at the Jen Singapore with 4 adults and 2 children (14,12) From start to finish this hotel was absolutely perfect. The beds are super comfortable, the rooms are clean and tidy and the facilities are perfect. The rooftop pool was incredible and allowed the kids and adults to have a rest bite from all the tourist activities. The view in the evening on the rooftop is incredible. Breakfast was unreal. A huge spread to suit a variety of nationalities and the most amazing premium smoked salmon everyday which made me feel a little in heaven. I would not hesitate to stay here again or recommend it to others.
    1 person found this review helpful 👍

  • 5/5 Els o. 4 months ago on Google
    Very impressed with everything!!!! Hosted my wedding with Hotel Jen and I was assisted by Cheryl , our event coordinator. The entire planning was smooth and executed according to what we discussed. Cheryl was prompt in response all the time and clear all our doubts. She is always punctual in everything and my event didn’t even delay a single minute. Kudos Cheryl!! Also very thankful to Kenny and Elisha for running my event smoothly from setting up logistics all the way till catering. Even my guest were very impress and happy with the staff on ground. Lastly, I have also booked a 5 days stay with Hotel Jen. The service was good and prompt in their response for whichever I requested. Thank you again Hotel Jen for making my wedding day a wonderful one!
    1 person found this review helpful 👍

  • 5/5 Imran C. 1 year ago on Google
    Our family loved this hotel, everything was great! Wonderful breakfast which is extensive and super worth the upgrade. The pool is beautiful, infinity pool which is accessible till 10pm with view of Marina Bay Sands. The pool also has amazing food off the grill. In terms of location, it’s at the centre of orchard shopping centres and right next to MRT Public transport. perfect in every way, would 100% recommend to all friends. Staff were 10/10 also, always helpful and accomodating.
    1 person found this review helpful 👍

  • 5/5 Maggie S. 2 years ago on Google
    had a enjoyable time during our stay at Hotel Jen with my fiancé! booked ourselves a club room and it was very clean and well maintained. staffs everywhere were extremely attentive and polite! we were very impressed with the service given to us and we thoroughly enjoyed our stay. will definitely come back again. thank you for the great experience Hotel Jen!
    1 person found this review helpful 👍

  • 5/5 Norlin K. 2 years ago on Google
    Everything was excellent and exceeded my expectations from staff to room to facilities. Infinity pool and bar were outstanding. We had dinner at the restaurant - great food and service. Room was big and spacious. Loved the huge king bed. Location was excellent too - so easy to get around. Will definitely be back for my next staycation.
    1 person found this review helpful 👍

  • 5/5 Hanna 1 year ago on Google
    The hotel was in the best possible location for touring Singapore. The MRT station is right downstairs in a mall with food options and shopping. The rooftop pool has amazing views and amenities. Our room and communal areas of the hotel were always clean and sanitary. They prioritize the environment by having guests decide when they would like their bedding or towels replaced. The staff were wonderful as well, and made the check-in and check-out process as smooth as possible, even quickly arranging a cab for us at 5AM to go to the airport. I would choose this hotel again in a heartbeat the next time I visit Singapore.
    1 person found this review helpful 👍

  • 5/5 Hayley G. 1 year ago on Google
    Couldn’t recommend this hotel more. Great location with the train station right next door and great shopping around. The staff are all super lovely and helpful with tips on what to do when in Singapore (special thanks to Mavis!!). The pool is great. The rooms have everything you could need and are clean. Buffet breakfast is delicious with heaps of options. 10/10 all round!!
    1 person found this review helpful 👍

  • 5/5 Isabel J. 1 year ago on Google
    Very clean and good located. Bus and metro station just a minute away. In the Mall next door you can get everything, from food to clothing, there's all. The breakfast is worth every penny, huge selection of different dishes. Vegetarian foods were clearly marked. One of the best breakfasts I've ever had. The pool is also very nice, we enjoyed a lot our stay.
    1 person found this review helpful 👍

  • 5/5 Ryan M. 3 months ago on Google • 74 reviews New
    I had a good experience staying at JEN Hotel in Orchard-gateway. The premise is clean and well-maintained, while the room is also comfortable to stay in. The bathroom has all the essentials and is pretty spacious. One downside is the front-desk service, which I found it to be slow especially during check-in and check-out process. It's full with people lining up with only minimal staff, thankfully, the wait was not as long as I expected. The "Infinity Pool" is perhaps the biggest selling point, offering gorgeous view of Singapore skyline and relaxing ambiance. I was able to come here both in the evening and in the morning, which is surprisingly not as busy as I expect. The hotel is conveniently located along Orchard Rd., which is surrounded by endless food and shopping options.

  • 5/5 Michael P. 1 month ago on Google • 30 reviews New
    This is my second time staying at Hotel JEN Orchardgateway. I enjoyed my stay and will come back in the future. The location of this hotel is marvellous - right above Somerset MRT with lots of bus connections available, plenty of food and shopping options nearby. All staff I interacted with were pleasant and helpful. The room was clean and spacious, with all the amenities I needed provided, and with a comfortable bed and bedding. The pool is fantastic and is the highlight of this hotel. Breakfast was excellent with varied western and Asian options every day. My one slight criticism is that the fitness/gym room is slightly undersized for the size of this hotel, but I can easily overlook that for the other many pros JEN Orchardgateway offers.

  • 5/5 Raymond D. 6 months ago on Google
    We had a great stay at Jen. The pool was amazing and we were able to use all the guest facilities, including showers and gym etc from when we arrived at 7.30am, before our room was ready, and after checkout as we had a late flight. Sean at the pool bar was really welcoming and amazing too. Normal Taxi service cost was about s$17 to and from airport. Heaps of taxis everywhere and being a small island, they are not expensive.

  • 1/5 Denise G. 5 months ago on Google
    The Jen hotel was unwelcoming and our complimentary drink was handed to us in a brown paper bag. The rooms are small and the toilet and shower facilities are less than private. If you don’t want to hear your partners or room mates bodily functions don’t stay at the Jen. The breakfast crew are not friendly and in fact rush you through breakfast constantly reminding you breakfast finishes at 10.30. The pool looks gorgeous but the deck and furniture need an update. The mist friendly and helpful person in the whole hotel was our room maid. Very disappointed with the service and facilities.

  • 5/5 Christine N. 5 months ago on Google
    This hotel is centrally located with MRT running under it. The hotel staff were all welcoming, happy and very knowledgeable. Our room was well maintained and very need catered to. The breakfast offered a great variety and of very high standard. The pool and the facilities were perfect for relaxing after a busy day sightseeing. We had paid extra for use of the Club lounge that offered full day access for coffee/tea and soft drinks with Happy hour from 5.30 for 2 hours offering hot and cold snacks and drinks. Overall this is a great choice to stay while exploring or relaxing on a stopover.

  • 2/5 Melissa K. 4 months ago on Google
    The location is good and the pool is nice - that’s where the “good” ends. The pool furniture, entrance to the rooftop and availability of somewhere to sit is severely disappointing and lacking. The room is tired, there was constant banging all day. I think there is a renovation happening upstairs (they could have advised or put us on another floor). Little to no service. 4 stars in principle not in reality. I would stay somewhere else.

  • 4/5 Michelle C. 5 months ago on Google
    Overall I like this hotel a lot, pretty comfortable. Can't beat the location. Main reason to deduct 1 star, toilet has this sewage smell throughout my stay. The good: -Managed to check in at 12.30pm -Satisfied with room size and the amenities provided. -love the AC temperature. -Very happy sleeper with contour and buckwheat pillows provided. - Like that the Shower and toilet separated -Good shower pressure The dissatisfactions: -Bed feels hard and lumpy -Little privacy when bathing if travel with friends. The dilemma: -Requested room near lift, but given end of corridor. Question now, early check in with end of corridor room or wait for near lift room? Others: -No bottled water, but have filtered tap water or kettles to boil water. -Check in not very efficient.

  • 5/5 Urvi S. 5 months ago on Google
    The hotel is in a central location with easy access to Somerset mrt which is in its basement. The staff is very courteous and makes you comfortable throughout the stay . The rooms were very neat and cleaned by the housekeeping staff very nicely. The pool is at an amazing location and you can get a nice view of Marina bay sand from there and also from the room windows. 5 stars

  • 5/5 Michael R. 4 months ago on Google
    What a Gem of a Place! We stayed 9 nights in a Panoramic Club room on level 13. Perfectly located on Orchard Road, very close to the MRT, which was easy and convenient to get around. The room was spacious with great views of the city and beyond. The Club Lounge was excellent for breakfast and afternoon beverages and snacks.. Thank you to Javier for his consistent attention and also thank you to our Housekeeper who did a great job. The pool is a wonderful escape with ridiculous views!! Check in and Check out was seamless and professional. Thank you for a great stay.. we will definitely return!

  • 4/5 Tia C. 5 months ago on Google
    had a good time at the hotel! room service was thorough every day, bed was comfy, hair-dryer provided, and toilet has a bidet which I appreciate. makan breakfast buffet was excellent! love that you can make your own waffles, and service was good. enjoyed the rooftop pool, was not quite cool or hot enough to really enjoy a difference in temperature. filtered water taps in the rooms are appreciated. room service closes at 9:30pm so our only choice for food arriving at midnight was the 24hr vending machine. only thing is I wish the rooms had a microwave.

  • 2/5 Ben Q. 2 years ago on Google
    Overall customer focus and experience was average. Facilities offer and availability average and misleading - I booked a premium room with an offer to premium exclusive areas only to find them closed. Breakfast offer was very average. Hot food was cold and service average. We ended up going elsewhere for three of the days. Our room was nice - but i did book a premium end panorama room so i expected. I did have to continually ask for towels etc as what was provided was well below needs

  • 5/5 Sarah A. 7 months ago on Google
    If you want to have a great view of Singapore, this place definitely ticks the boxes. The rooftop pool is romantically lit in the evening for drinks and perfect for a swim and to lounge on the sunbeds during the day. The rooms could be slightly better for the price that we have paid, but it was more spacious that the other hotels we have stayed in Singapore. Otherwise, great service by staff at the concierge. The location was definitely the best to go shopping and central to everything!

  • 4/5 Loic C. 1 year ago on Google
    This hotel was excellent, swimming pool is insanely beautiful with awesome views. Drinks were great, service was great too. Location is good, this is in a shopping area and the metro is literally under the hotel so it's easy to get anywhere you want. It was pricey, I suppose it's Singapore price!

  • 5/5 Stephen N. 1 year ago on Google
    Great hotel and location! The hotel sits directly above the Somerset subway station on the North South line, making it really convenient and cheap to get around Singapore. The hotel also connects to the Orchard Gateway and 313@somerset shopping malls, so there are plenty of shopping and dining options there without having to leave the area. This is really useful during bad weather. The rooftop pool deck, zen garden, and infinity pool are soooo relaxing! Service up there and all around the hotel is excellent and really helped us enjoy our vacation. We enjoyed the breakfast buffet as well, lots of choices from the different cultural tastes of Singapore. This is one of our best hotel experiences and I highly recommend if you are looking to stay somewhere in the Orchard area.

  • 3/5 Simona H. 1 year ago on Google
    Maybe my standards are a bit high. Overall it’s not bad, the finishing looks new. The beds are comfortable. Rooms are small, and there is no wall between the bathroom and the bedroom which makes things awkward. the lobby on ground floor has very few chairs. it’s good for one traveler but a bit tight for two people. not much view from the window. very basic. Would not stay here again.

  • 5/5 Suzy G. 1 year ago on Google
    We had a great stay at Jen Orchard Gateway. The staff were great and especially Mavis on the breakfast shift. Very friendly, helpful with great tips in Singapore. The buffet was great. The pool is fabulous! Perfect location in the heart of everything including trains at your doorstep. We’ll be back!

  • 2/5 Stu L. 1 year ago on Google
    Upon arrival we were very happy with the location of the hotel, the presentation being very clean and ultimately the room ( a corner panoramic room). However, there were a few issues that really made us question the expensive nightly rate. - Check in and check out process was slow. - We were not asked how our stay was at check out, if we were I would have fed back the following; The air conditioning unit in our room ran so loudly and created a vibration in the headrest of the bed that travelled through the pillows. It was not a light vibration, it was quite loud and heavy and could be easily felt in my head when trying to sleep. No good sleep for 3 nights. Room service also took 2 hours one day. A clean and well presented hotel, but needs some polishing before I would consider it value at those nightly rates.

  • 5/5 Seanne I. 1 year ago on Google
    Wonderful stay! The location, room, facilities, pool, staff, buffet and entire experience was perfect. Highly recommend the panoramic king room for the most amazing view of Orchard Road. The adorable little robot butlers made my day. If you are wanting a centrally located hotel that is above and beyond value for money, stay here!!

  • 5/5 Lauren T. 10 months ago on Google
    Nice for the price. Rooftop pool is what makes it five stars. Great view and large! My room had everything I needed: small refrigerator, drinking water faucet, and things that one usually forgets like a toothbrush and toothpaste. It’s not a fancy hotel so if you are looking for luxury, this isn’t it. Above a large set of connected malls with restaurants, coffee, etc so easy to find what you needed. One note is that there isn’t a lounge bar so if you are looking for a place to do work inside the hotel outside of your room, there isn’t really an option. However, coffee shops are in the mall to work and easy to access. There is also a big breakfast buffet that you can get a discount for as a hotel guest. It wasn’t for me but clearly very popular!

  • 5/5 Kaimin K. 9 months ago on Google
    Had a very nice stay. Very impressive and thoughtful service all around. I ordered fries by the pool, and upon noticing it might have been too spicy for my young children, the Chef came out with a new fresh batch that was without spices and with less salt. Threw it some nuggets for good measure too. Note that I did not ask for any of this! Very touched by their kindness and attentiveness. Similar gesture as well, when we were getting dinner at the Makan @ Jen restaurant. Waiter gave the kids free Kueh Pie Tee, as he was worried they did not have enough to eat. That aside, my room was great. Nice, clean, big, with a thoughtful layout and a very nice view of the entire orchard road. Location is great as well, with many shopping centers near by. One area of improvement could be that Hotel Jen give clearer instructions on where to park at the hotel. (Orchard Gateway, 8th floor, take the lift up to level 10 to get to hotel lobby, note that its a different lift from the one used by the mall)

  • 5/5 Mariana D. 9 months ago on Google
    The hotel was incredible. Great location, welcoming staff and excellent facilities. And the best part: the pool with large opening hours with one of the best views overlooking Marina Bay Sands. The breakfast has also a huge selection of good quality food. Totally recommend it!

  • 4/5 Chele C. 10 months ago on Google
    This hotel is in a great location but the service can be quite slow if you need anything fixed or looked after. checking in and checking out can be slow too so ensure you give yourself time. The pool and the pool bar are absolutely the best. Service and food are great and views are incredible

  • 4/5 Timothy N. 10 months ago on Google
    The location is pretty good as one bank of elevators descends all the way to the basement level of the MRT Somerset station. But there are like three sets of elevators in all so it’s a bit much. The bed and pillows are comfortable and AC is great. My only complaint would be the bath towels. They are basic white cotton towels that are no longer fluffy or soft anymore.

  • 5/5 Brandon Lawrence L. Y. 6 months ago on Google
    This hotel has a lot of near by activities. The hotel has a great design and the hotel rooms are well clean. And the price is absolutely worth the stay, this hotel is connected to the MRT And other facilities near by, the rooms have a refrigerator, and if you have a lot of canned small bottled drinks the fridge is empty, the towels are reusable to. I actually recommend the lounge upstairs it is empty sometimes mostly not that busy.

  • 5/5 Padi K. 6 months ago on Google
    Top service, top location and top facilities. Very impressed with everything I found with this stay - shopping mall right at footsteps with restaurants and shops. Additionally impressed with the in house gym that's open 24 hours a day. Think this must be the first hotel's gym that I have stayed at that is opened 24 hours a day. Room had great view with top working table with a view! Subway station closeby and Orchard Road just a short walk away. Highly recommended.

  • 5/5 Oleg L. 6 months ago on Google
    Was staying for 2 weeks at this hotel. Chose it by suggestion from a friend - no regrets, location is perfect, easy commute to pretty much everywhere. Service is very good and rooftop swimming pool has stunning view. you can order food there and enjoy warm evening with a drink enjoying the skyline of Singapore.

  • 4/5 Belinda D. 6 months ago on Google
    King Club Rooms were slightly underwhelming but included in the price for this room, was a private lounge area separate to the main Makan Restaurant. The ability to use this lounge area and have the benefit of a good range of breakfast foods, tea and coffee during the day and then a light meal and drinks (alcoholic or sodas) between 5:30 -7:30 pm which made up for that small room disappointment. The rooms were cleaned and serviced beautifully.

  • 5/5 valerie s. 1 month ago on Google • 2 reviews New
    We stayed at your hotel 11/2 to 15/2/24. The best part of our stay was your employee Reza at your front desk. He was extremely professional but at the same time very kind, helpful and went out of his way to answer questions and offered a lot of good advice on transportation and other services available in the local area. He alone made our stay so pleasant that we will definitely return to Jen for our next vacation. We always felt better when we got to the lobby and saw him behind the counter. He is a valued asset to your hotel. Valerie Samuel


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