InterContinental Singapore image

InterContinental Singapore

Hotel

Elegant property featuring Japanese & Cantonese dining, plus an outdoor pool & a rooftop garden. People often mention hotel, service, stay, staff, Singapore, room, wedding, experience, guests, Intercontinental,


Address

80 Middle Rd, Singapore 188966

Website

www.ihg.com

Contact

+65 6338 7600

Rating on Google Maps

4.50 (4.1K reviews)

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Featured Reviews


Frequently mentioned in reviews: hotel (45) service (28) stay (27) staff (27) Singapore (25) room (23) wedding (21) experience (20) guests (19) Intercontinental (18)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Manoj K. 1 year ago on Google
    Extremely beautiful. Wonderful, classic and classy hotel. Quality rooms, great service, great lobby lounge/bar/tearoom. I arrived extremely early before dawn from a London flight and they let me check in and get some rest with no problems. Nice tea time, a great way to spend some relaxing time in the hotel. When I spend a bit for a vacation-level stay, I like to spend time actually in the hotel. This hotel made it easy to enjoy myself.
    2 people found this review helpful 👍

  • 5/5 Steve T. 1 month ago on Google • 316 reviews New
    Right in the heart of action and very walkable to lots of interesting sites. Breakfast was great and provided enough variation for a week stay. Rooms had been updated and is very comfortable. Amazing heritage lobby and feel, but limited to no views.

  • 5/5 Ishay S. 1 year ago on Google
    Beautiful hotel. The best service and amenities. Room was superb and clean. Loved the club room. Good food in breakfast and served through the day in the club room including a full English tea tower. Great location and with a connecting door to Bugis Junction shopping center so you can go straight from the hotel.
    1 person found this review helpful 👍

  • 5/5 Shyvonne L. 5 months ago on Google
    Rooms are fantastic and bed is so comfy. Decent selections of breakfast buffet and food is good. Attended a wedding there, food during the wedding was very tasty too!
    1 person found this review helpful 👍

  • 1/5 Sim S. 4 months ago on Google
    Held my wedding lunch here in early Nov 2023 and some of the food + service at VIP tables were really subpar. No doubt the location is good and bridal suite was comfy. While the grand ballroom is really pretty, what the guests experienced is really important. We were horrified to receive quite a number of bad feedbacks and displeased from our relatives and family, especially the VIP tables. 1) soupy dishes were served cold 2) drinks were not refilled throughout the entire 3 hours of banquet, only 1-2 guests’ glasses were refilled from the same table 3) waitress used hands to wipe the prawn shells from the table 4) waitress’ hand reaches across right in front of the guest without informing when she was still eating which had to let the guest paused her food 5) utensils were kept before finishing the last dish 6) desserts were not served to some of the guests when all of the guests were seated at the table Have provided these feedback to the hotel and they were unable to provide better explanation other than apologising, first timer waitresses and insist that this is due to rushing of serving the dishes. The question I posted to hotel was - how come the waitress was able to refill a few times for 1-2 guests from the same VIP table and not the rest? While I did not mention what my friends shared on the bad service, the amount of feedback for VIP tables were quite handful for hotel to handle. No explanation was given to that. The hotel asked what we would like for compensation, instead of providing us compensation outright, which we thought it was quite weird. We did not mention any compensation because we felt this is what hotel should provide willingly and not what the couple requests for. Hence, the standard reply is the final response given by the hotel. Other than that, other dishes served at the banquet were good and service at the club lounge was good too. Once a lifetime event and this is what we received for the price we paid. We were and still are genuinely disappointed.
    1 person found this review helpful 👍

  • 5/5 Christine H. 1 year ago on Google
    What a great experience to stay here. Highly recommend! The breakfast room (which was included in our stay) is amazing. Every conceivable food stuff is here. The lounges are very friendly for afternoon tea or just a quiet drink. Staff very considerate.
    1 person found this review helpful 👍

  • 5/5 Jason W. 1 year ago on Google
    Great experience at the Intercontinental Singapore, really enjoyed the professionalism of the staff and the classic style of the hotel. Checked in quite late, was greeted with friendly service and hasty processing. Hotel is clean, location is convenient to access local Bugis attractions. Breakfast buffet was tasty, lots of fresh options to choose from. Room was nice, nothing incredibly fancy, but very classic and elegant touches make the hotel a very pleasant place.
    1 person found this review helpful 👍

  • 5/5 Travelling G. 8 months ago on Google
    Was there for one night staycation. Had a great stay. Charmaine helped me find an available room when I arrived early. Room was big and clean. Staff at breakfast area was helpful. Saw a waitress ask a mom with a toddler what she wanted for breakfast and brought the items from the buffet to her. Great service.
    1 person found this review helpful 👍

  • 5/5 Jason G. 8 months ago on Google
    Another wonderful stay at the Intercontinental Singapore. Room was perfect and most importantly, available to us on our early morning arrival - after a very long flight. Special thanks to Nur Aisyah Breakfast options are extensive and delicious. The service at this hotel is second to none. Everyone is helpful and will go out of their way to assist. The Club Lounge is also to be highly recommended. Staff here also wonderful. Centrally located to all Singapore has to offer. Swimming pool is clean and refreshing. Excellent fitness centre. The free walking tour that is offered is also highly recommended. Will only stay at this hotel.
    1 person found this review helpful 👍

  • 5/5 Matthew D. 4 months ago on Google • 95 reviews
    I recently had the pleasure of staying at the InterContinental Singapore and I must say it was an exceptional experience from start to finish. Upon checking in, I was greeted by the friendly and efficient staff who made the process seamless and hassle-free. They were professional, welcoming, and went above and beyond to ensure that all my needs and preferences were met. The level of customer service at this hotel is truly outstanding. The room itself was spacious, elegantly furnished, very clean, but it was somewhat dated. The bed provided a perfect night's sleep, and the room had all the necessary amenities for a comfortable stay. I enjoyed the views of the city skyline from our room. The location of the InterContinental Singapore is also worth mentioning. It is conveniently situated in the heart of the city, with easy access to shopping centers, restaurants, and major attractions. Whether I wanted to explore the vibrant streets of Orchard Road or visit the nearby cultural landmarks, everything was within reach. Overall, my experience at the InterContinental Singapore was nothing short of exceptional. The hotel's attention to detail, warm and attentive staff, luxurious rooms, and prime location made my stay truly memorable. I would highly recommend this hotel to anyone looking for a top-notch experience in Singapore.

  • 5/5 Vee B. 5 months ago on Google
    I consistently have a delightful experience at this hotel. The staff is exceptionally welcoming, the rooms are both spacious and impeccably clean, and the hotel's location facilitates easy movement throughout Singapore. It undeniably offers a 5-star experience at an affordable price point. I wholeheartedly recommend it.

  • 5/5 Benjamin A. 7 months ago on Google
    Truly 5 star experience! Stayed here for a week on business and let me say it was great! Rooms were huge and equipped with everything you could ask for. The location was awesome, inside Bugis Junction so you have lots of shops and food and plenty of close transit stops. The staff was very courteous and the housekeeping did an excellent job each day. The pool and fitness center are some of the best I’ve seen anywhere in the world. Truly, I’m dreaming of my next visit.

  • 5/5 Raji R. 6 months ago on Google
    Had a wonderful time at the executive lounge during tea, cocktails as well as breakfast. What was outstanding was the service from the staff. It wasn’t just staff carrying out their duties; they ensured that each person was made to feel at home. They took their time talking to each guest and getting to know them. Special mention must be made of Zin and Asfar who made my family so comfortable. We had such a warm and enjoyable experience. These gentlemen really go the extra mile to make our stay as wonderful as possible. The ambience of the Executive Lounge and the food also deserve special mention. This hotel is truly an oasis in the middle of bustling Singapore.

  • 5/5 Camille H. 5 months ago on Google
    The Intercontinental Hotel in Middle Road Singapore feels like a home away from home. Anna Lau, the manager of the ‘Club Lounge’ oozes efficiency with warmth for all visitors to the hotel. Camille Henry

  • 5/5 Paul S. 7 months ago on Google
    Transferred to the hotel at no extra cost and couldn't complain. As expected fantastic room, central location and great staff. Staff within the restaurant so accommodating to our son, especially when they recognised he was tired. Pleasant and enjoyable stay over the Christmas, New year period.

  • 1/5 Francis O. 5 months ago on Google
    Am here for a wedding dinner. The dinner started for more than 1 hours and we are still not even half way done yet. They are seriously understaff and serving is extremely slow. Between each dish serving, there is at least a 15 minutes gaps.

  • 5/5 sanandan a. 4 months ago on Google
    Very nice and upmarket hotel close to Bugis MRT on Middle Road. The rooms are good, spacious and comfortable. Staff is very prompt and courteous. The location is city centre and travel is convenient and food options are available in plenty.

  • 5/5 PHILIP 4 months ago on Google
    The journey from check-in to checkout at Hotel Intercontinental was outstanding, especially thanks to the attentive care of Azfar, Zin, and Lionel from Club Intercontinental. They were always there, ensuring every detail and order were taken care of impeccably. Not to mention the rooms were amazingly clean and the location which was right in central Singapore added to the convenience.

  • 5/5 Saravanan K S. 4 months ago on Google
    Great location that is closer to everything. The food was good especially their desserts and pastries. Spacious rooms and the bed was very comfortable.

  • 1/5 Ryan O. 4 months ago on Google
    Did not expect a Five - Star Hotel to have such a bad services. Hosted my wedding Solemnization lunch there last week, we had a very bad experience. 1. Guest were not serve drinks upon arrival, even after the solemnization end, my family members got to asked the service crew to serve drinks for the guest a couple of times and proceed table to table and apologize to the guests. 2. All five Services crew assign for the banquet were not experience. They do not take initiative to ask the guests what drink they would like to have, did not walk around to refill drinks. Me the groom got to teach them what to do. 3. Champagne tower falls twice upon stacking. Service crew proceed to pick up glass from the ground and stack back up in front of all the guests. My solemnizer got to tell her to change a new sets of glass for hygiene purpose. 4. Special meal for me and my dad wasn’t serve correctly. We were allergic to shellfish as the hotel was informed and yet services crew did not ask and proceed to serve us the plate with shellfish. 5. Junior suite room assign to us was noisy as there is a night club nearby. The music is loud that My wife couldn’t have proper sleep the whole night before our wedding day. I was not in the hotel so I proceed to make a phone call and check with them. The front desk crew suggest to change another room which I told her it’s not appropriate to change as it’s middle of the night at 4am they are resting. We will only change room on the 2nd night after the wedding is done. The front desk then again proceed to call the room to suggest for room change which wakes everyone up. 6. I gave feedback to the sales manager who was in charge of my wedding and the front desk manager on duty upon checking out, they told me will bring this up the to the management during the meeting. No one revert back to me until I outreach them and ask for the update. After all the bad experience we had on our big day, what the hotel could do was to offer us a weekend high tea back at the hotel as a service recovery. I am spending my time writing this review as I feel really disappointed with the hotel services. My wife families and friends flew from Japan to attend our big day and yet this is the services standard they experience. A note to all the couples, if you are considering hosting your Solemnization / wedding banquet here in Continental Singapore, do think twice.

  • 1/5 Benedict T. 4 months ago on Google
    Had attended my brother-in-law’s wedding lunch on 4 Nov at intercontinental hotel. The food was fine, however the service required plenty rooms for improvement, it was so bad to the extend that it ruined the whole experience of the whole dining banquet. 1. Prior to the start of the event, even though the guests had arrived, drinks were not served and required prompting. 2. Even though it was a small-scale wedding, wedding proceedings had been discussed through with the manager. However it was not well facilitated, case in point, toasting to the couple was directly after solemnization, champagne popped and when the guests were made to present a toast to the couple, half of the guests’ glass were empty. 3. Serving of wine only started after we informed the manager, after the first course was served, likewise for the Chinese tea. 4. The waiters and waitresses were gathering at a corner, not attentive to the guests to provide services such as refilling of beverages, started to walk around after being prompted a couple of times. 5. Had informed the manager that my father-in-law do not take prawns, yet it was served to him for the first dish, after we reminded them, then another plate without prawn was served to him. 6. As for the ballroom, it was stuffy, and after a few request, a portable fan was then being brought out. But for this instance, probably this was due to centralized air conditioning for the building. 7. Throughout the dining, my brother-in-law was seen to have to keep speaking to the manager to pay attention to the guests etc. Considering the price that my brother-in-law was paying for this banquet, it is really unjustified with this standard of service, which resulted in negative comments on the whole event and experience. Overall a disappointing dining experience, not for the guests, but also to the newlyweds. Hope the hotel can look into working on their service and train their staff.

  • 5/5 Manny M. 3 months ago on Google New
    I often have many business trips. At InterContinental the staff is very accommodating to all my needs. The club house make you feel at home when you are away. The entire atmosphere is very relaxing. Especially after a hard day at work. I have specially enjoyed all the Christmas decorations and Christmas music during the month on November. I look forward to coming back when my travels bring me to Singapore. The club house is a must have amenity if you want to enjoy a relaxing time with good food. Staff is the best.

  • 5/5 Michael L. 3 months ago on Google New
    When a stay is perfect one should shout about it. So I am shouting. I had a wonderful suite, fabulous amenities, and a blessed sleep. The Club Intercontinental experience here might well be the best in the world. Service, smiles, service, service, service .... The location of the hotel is central to everything. Be sure to visit the Cloud Forest... only in Singapore.

  • 5/5 Yong H. 4 months ago on Google
    I celebrated my wedding at the Intercontinental Hotel, and the experience was exceptional. The ambiance and food garnered positive feedback from all our guests. A heartfelt acknowledgment is owed to our wedding coordinator, Ester, whose outstanding service elevated the entire occasion. Ester's presence ensured a seamlessly executed and worry-free day, providing me with a sense of reassurance throughout the event. Her consistent and prompt replies, coupled with her friendly service, fostered a comfortable environment for communication. Her exceptional service played a pivotal role in the resounding success of the celebration, leaving an indelible mark on our cherished wedding memories. We extend our heartfelt gratitude to the entire Intercontinental crew for their invaluable assistance during our stay in the bridal suite and the memorable wedding lunch. Their dedicated service truly enhanced our overall experience. Thank you ❤️

  • 5/5 Brett F. 1 year ago on Google
    This was my first visit to this charming hotel. The architecture is a wonderful reflection on the history of Singapore, but presented in an elegant, inspiring way. The staff could not have made me feel anymore welcome, and I am disappointed to leave!

  • 5/5 Chaplin H. 2 years ago on Google
    Had a wonderful 2 nights stay with the family at their executive suite, with club intercontinental benefits inclusive. Though very much down scale, very much lack of staff (as per all hospitality business) the staff here are trying their very best to enliven the intercontinental life. This promise, that they have to guests, be it just dining in or staying with them, allowed them to have many repeated guests who will definitely patronised them whenever possible. Kudos to everyone who made the stay possible, you guys deserve all the very best and luck in the months ahead. Road is long to recovery, but keep the spirit and chin up! Jia You! Great job guys! Khun Lek, Fahmi (Front Office), Anna (Club), Kris, Suresh, Faith, Fish, Sanjay (F&B), To anyone who is considering if this will be a good place to spend some time, I will say. Give this hotel 1. A min of 2 consecutive nights 2. Pay up to enjoy club intercontinental 3. Consider a suite! #intercontinentallife

  • 5/5 Porter P. 2 years ago on Google
    My Husband and I held our wedding lunch at Intercontinental Hotel Singapore (80 middle road) on the 20 Nov 2021. We were truly glad to choose Intercontinental as our wedding venue as we love the beautiful solemnisation foyer and high ceiling ballroom venue, the excellent services and their food quality too. Special thanks to our Wedding Manager, Oliver Tey, for the great assistance ever since he took over to take care of our wedding arrangements. He has helped us a lot in coordinating with some of our external vendors without us to worry about how is it to setup for the actual day. One of our key vendor was the fairy light platform as it was the first time setting it up in Intercontinental Hotel during this covid period, we were grateful that Oliver took the initiative to liaise with the vendor directly beforehand to ensure the platform can be set up correctly and safely in the ballroom. Also special thanks to the Hotel Banquet Manager, John, who have been very considerate and caring throughout our wedding event. We had a very good impression of him since the day we met him for our AV testing at the ballroom. And we were really grateful that he was our banquet manger in charge on our actual day. We felt very comforting from both of them throughout the wedding event as they have took care of every details, we enjoyed & loved every second of our special day.. Their supreme organisational skills took the stress out of everything! Even our guests had made a lot of compliments on both of them. Moreover, our guests love the food presentation and also the quality too. Thumbs Up for Intercontinental Hotel 👍🏻

  • 5/5 darlee u. 1 year ago on Google
    This hotel is perfection! One of the best thing it's close to a mall, and bus stations. The service is also very good. Staff are very hospitable, they have a very good breakfast menu. Everyone is super helpful and they are organized. Super worth the stay!

  • 4/5 gillian l. 1 year ago on Google
    Took the King family themed suite and added on the family getaway package (additional 400+). The service of the concierge was impeccable. The room was wonderful and clean. I would not recommend adding on the package though. The dinner that was part of the package was average and lackluster and there weren't any additional amenities that made the package worth it.

  • 5/5 Nanette D. 1 year ago on Google
    We determined to stay at Intercontinental Singapore in the last minute and found it is the best decision. The hotel has well described for itself in terms of decor and care in every single detail and not to mention the entire team presented in a level of quality of hospitality. We were lucky to get upgraded to the suite from heritage classic room that has also enriched our stay. We spent a lot of time at the Club Lounge as we planned to. The service of club lounge team is right to the point with kinds vegan meals if you asked. They clearly label integrants on each meal to make you feel more comfortable on dining choices. We love staying the Intercontinental Singapore and will definitely come back again!!

  • 5/5 Darren S. 1 year ago on Google
    Thank you to all the staff at Intercontinental Singapore. You all made our stay fantastic and a special shout out to Anna in the Club Intercontinental for all her hospitality, kindness and sharing great info about Singapore with us. And to Robert at the door, Garry who helped me at reception, Matt at the bar in the lounge and everyone in general. To the GM.. you have a wonderful team and I hope you look after them... at every level. We will stay here again. Room was a great size, good air conditioning and very comfortable bed. Great location too. Highly recommended.

  • 5/5 Jonathan C. 1 year ago on Google
    Enjoyed my time there. I applied for the Work from Hotel classic package and was seated in the lobby lounge. I was treated very well by the staff there, and the drinks and food were served very fast. The noise level there was moderate and I would only recommend if the person working there is able to concentrate with the background noises. Some time around the afternoon, a singer also came and sang a few songs, If only I didn't have a teams meeting concurrently, I would have enjoyed the songs 😂. Fortunately, I was able to concentrate and get some work done, but I wasn't able to stay for the whole duration of the package as I wasn't feeling too well. Would love to pop by again, be it as a guest or for another Work from Hotel.

  • 5/5 Rachel Elizabeth I. 5 months ago on Google
    Another wonderful stay at the Intercontinental Hotel Middle Road. All the staff, the rooms and the food are exceptional. Anna and her team make us feel so welcome and that is why we never stay anywhere else in Singapore! It’s our home away from home.

  • 5/5 Steven M. 1 year ago on Google
    Beautiful hotel inside, wonderful staff and service. We run events here regularly, have many of our staff stay here too, plus use the Club Lounge alot. We keep coming back because of the helpful service

  • 5/5 Felix C. 10 months ago on Google
    I recently stayed at the InterContinental Singapore and had a wonderful experience. The staff were friendly and professional, the rooms were clean and spacious, and the location was convenient with plenty to do within walking distance and easy access to public transportation. I was particularly impressed with the concierge, Wayne. He was always helpful, enthusiastic, and knowledgeable, and he went above and beyond to make my stay enjoyable. He recommended some great restaurants and sights. I had a great stay at the InterContinental Singapore and I would highly recommend it to anyone visiting Singapore.

  • 4/5 Q M. 10 months ago on Google
    This hotel is conveniently central to Chinatown, Marina Bay and shopping centers. I especially like the shopping and food centers behind the hotel. The best part of the hotel is the soft comfortable beds and pillows. It made for relaxing sleep. I didn’t care for the hard to navigate tv menu. And the morning breakfast was average for a 5 star hotel.

  • 5/5 Hannah G. 8 months ago on Google
    located centrally with the warmest, more helpful staff. i got the Classic Heritage Wing room and it was spacious enough for two (and maybe a small one if you had one). i loved the design. it included a tub, a shower and had an extremely comfy bed. nothing more i could ask for, really!

  • 5/5 Charlie C. 7 months ago on Google
    A very comfortable hotel located in a convenient location (just next to Bugis MRT). Worth a revisit. The room was large enough to fit all 3 of us with a rollaway bed. The room was nicely decorated and properly maintained with high level of cleanliness. The bathroom was great, although the shower was a bit dark. Overall the room was impressive. The gym was great with a wide variety of equipment. However, some equipment was poorly maintained with broken hand grips that were not fixed. It was a nice environment and open 24/7. Staff were in general friendly and helpful. We requested additional bottled water and amenities which were quickly served. During check-in, the manager in the lobby quickly came to help us when we were waiting in line. In general, this hotel was a high class place with wonderful facilities and staff. Worth spending the money here for vacation.

  • 1/5 Deb h. 2 years ago on Google
    Hotel lounge staff management and service is awful. Totally did not expect this from a fairly reputable hotel. At best, the staff were confused and overwhelmed due to it being the christmas peak period. At worst, the staff were condescending & unhelpful. Personally would not choose this place for a staycation. Just a word of advice for future patrons, expect the worst

  • 5/5 Vincent L. 5 months ago on Google
    My first visit to this hotel was in the 1990's. Since then I have stayed more than 30 times. On our most recent visit, Oct. 14, as a diamond elite member, we were assigned a very nice room. We experienced a small problem with the shower and advised the reception manager, Mr Azhar Muhammad. He promptly offered to give us a different room. When we went to room 1623 we were impressed and overly delighted. The 'room' turned out to be a over 100 square meter beautifully appointed suite, in which we stayed for the next 3 days. Besides the convenient location, reasonable pricing and many amenities, what brings me back over and over is the efficiency and sincere caring of the staff. From the moment you arrive at the door they greet and help you at every step. And if you are lucky to qualify for admission to the Club, you are in for an unforgettable treat, enjoying excellent complimentary food and refreshment during the day and evening. While we would like to commend all the staff we have interacted with, we would like to give a special mention to Ms. Anna Lau, who is an assistant manager of the club. Anna has been taking great care of us for over 10 years. Her professionalism, sincere kindness and, above all, lively personality will make one looking forward to return to this hotel.

  • 5/5 Caroline E. 4 months ago on Google • 2 reviews
    We had 6 nights at the Intercontinental Singapore. We were delighted with our choice. The room and facilities were tremendous. The attention to details superb. The food was delicious. We had a great stay. However, the friendliness of the staff just made it perfect. They were excellent. The Club lounge was an exceptionally good extra.


Call +65 6338 7600 Open on Google Maps

Amenities


  • Hotel
    • ✓ Free Wi-Fi
    • ✓ Paid breakfast
    • ✓ Paid parking
    • ✓ Accessible
    • ✓ Outdoor pool
    • ✓ Air-conditioned
    • ✓ Laundry service
    • ✓ Room service
    • ✓ Kid-friendly
    • ✓ Restaurant
    • ✓ Hot tub
    • ✓ Fitness center
    • ✓ Bar
    • ✓ Smoke-free
    • ✗ Business center
    • ✗ Pet-friendly
    • ✗ Airport shuttle

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