Grand Hyatt Singapore image

Grand Hyatt Singapore

Hotel

Modern lodging offering trendy international dining, plus a gym, an outdoor pool & a luxe spa. People often mention room, good, service, hotel, stay, staff, great, Hyatt, Grand, spacious,


Address

10 Scotts Rd, Singapore 228211

Website

www.hyatt.com

Contact

+65 6738 1234

Rating on Google Maps

4.50 (6K reviews)

Open on Google Maps

Working Hours

  • .: Hide open hours for the week

Featured Reviews


Frequently mentioned in reviews: room (34) good (32) service (25) hotel (22) stay (22) staff (19) great (18) Hyatt (15) Grand (14) spacious (13)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Dr R. 2 years ago on Google
    Grand Hyatt, lovely hotel, great experience, bang next door (less than a minutes walk) to Orchard Road. The service that I received from the Concierge was good. The check in staff though were so plastic. They ( check-in staff) could certainly do with a bit of training. The place is beautiful, spacious and very clean πŸŒŸπŸ‘. Attention has been paid to detail and lovely aesthetics. I got a good room any I had a good stay. Certainly worth a repeat visit / stay.
    2 people found this review helpful πŸ‘

  • 1/5 Anisha 1 year ago on Google
    Do not host your wedding with Hyatt, it will be an absolute disaster. Wedding planner bethany called in sick the day of wedding, her replacement yogesh was so unprepared and terrible, he interrupted multiple times during the wedding to confirm details on our pre-planned painstakingly prepared 20-30min increment checklist. He did not even have the checklist prior to the wedding and interrupted us like an hour before! They even dictacted that we had to do a covid test an hour before the wedding or the event would be cancelled. Literally half-dressed having to run out and buy 2 tests, omg the things hyatt made us do!! I regret going with them for the wedding, everything was so shoddy and all over the place. A waitress even split hot soup allover my aunty, who was sitting right next to me at the VIP table, did not apologise, nothing. Splashed everywhere and the soup was green! Actually the entire experience is so bad, that its actually hillarious. I have no idea what esle i can say, other than good luck potential brides and grooms, if you chose to go with hyatt's wedding planning team. Plus, the fact that the table was $170 pp? Absolutely waste of money, completely not worth it.
    2 people found this review helpful πŸ‘

  • 5/5 Katelyn L. 1 year ago on Google
    hotel was great and lounge upstairs was wonderful. highly recommended and reasonable price as well.
    1 person found this review helpful πŸ‘

  • 5/5 Larry C. 10 months ago on Google β€’ 250 reviews
    My favorite hotel whenever I visit Singapore. One of my home away from home sweet home but when in Singapore this is my first pick. They always give me the biggest room whenever available. Linens are clean and they always smell good. Ambience is good and staff are great

  • 5/5 Amanda C. 1 year ago on Google
    It was fabulous, good and attentive service. The bed is good, and 5 types of pillow to choose from. Offer free parking only for 1 vehicle per day. It had mini bar w free drinks snack, bottled water, tea and coffee. We stayed on 11 floor , it was very comfortable mainly due to its size and location.
    1 person found this review helpful πŸ‘

  • 2/5 Natalie G. 1 year ago on Google
    Booked quite awhile ago as a birthday surprise to find on arrival everything is being renovated so no pool no fitness no restaurant yet paid full price for a week. Rooms are average and not at all impressive. As return customers we are so dissapointed

  • 3/5 Pavipis 2 years ago on Google
    SHN quarantine at Grand Hyatt. Was impressed for the SHN quality once arrived. However, I found a family in upper floor just let their children run for whole day whole night for 14days.. this is quite tough for staycation somehow. I called to receptions around 5times during the whole period. They can only apologized. Understand the condition of SHN(cant change room etc.), but expect for more pleasant stay(at least, quiet) from 5-star hotel. Also, Wifi at my room was dropped. Somehow, it took 24hrs until they gave me dongle to use .. Anyhow, food is nice in overall. I would recommend Western food than Asian food. It is way better than normal quarantine food. Also, Western food in SG also quite expensive compared to Hawker style asian food, so eat while you can is a good choice :P Please try their western menu and you will feel surprised with the quarantine food.

  • 5/5 Misa C. 2 years ago on Google
    Great place to stay. Hotel cleanliness is wonderful, and the location was great. Dinner and breakfast buffet was good, mostly local foods, and there are some cold cuts and pastries. I enjoyed my short stay there and would definitely go again.

  • 5/5 Azelea 1 year ago on Google
    Amazing staff and service! Very spacious rooms and they accommodate to your request as best and they can. Room service is good with good presentation. However, I did order the 2 cage-free eggs scrambled but it tasted pretty funky. Rooms are spacious with luxury Balmain toiletries. Will return!

  • 4/5 Engineer e. 1 year ago on Google
    Rooms are a little dated but clean and well maintained. Staff is friendly and knowledgeable. Hotel gets noisy at night with the club and you can even hear music until 2 or 3 am. Service is not as proactive as expected but still good. Hotel food is ok but a little pricey.

  • 5/5 Snolz A. 2 years ago on Google
    First time checked in Hyatt Hotel. And I must say the service by Ms Charisce(receptionist) was tip top. Felt so welcomed, she was smiley and bubbly. It was my anniversary with my partner and she was kind enough to get us last minute complimentary cake and smoking room. Breakfast buffet was good. Overall I’m satisfied and happy.

  • 4/5 Nicole T. 2 years ago on Google
    Stayed here in Feb. Room was not ready even though check in was at 3pm. However, I enjoyed my stay here as the room was super spacious and had good facilities. Super cozy and great location in Orchard.

  • 4/5 Rachel S. 1 year ago on Google
    Went with 5 friends for my 50th birthday celebration. Suggest to have dish labels as I took beef satay accidentally. It was a challenge making out what is what based on a list of all dishes printed on a page’. Secondly we were given only 1.5 hrs to enjoy our high tea. Overall it was a relaxing day out could have been a better experience

  • 5/5 Scott M. 1 year ago on Google
    My favourite hotel in Singapore. Best location, just up from corner of Scotts Road and Orchard Rd. So much shopping and restaurants walking distance from hotel and only few hundred meters walk to Orchard MRT station to access so many places of interest in Singapore. I got upgraded to a Grand Suite which was sweet. Buffet breakfast in Straits Kitchen next to reception is awesome. One of the best breakfast buffet I have ever experienced. This is where I will always stay when I visit Singapore. Perfect location, lovely service, excellent comfortable rooms. Keep up the great work Grand Hyatt Singapore.

  • 5/5 Michelle T. 1 year ago on Google
    Grand Hyatt Singapore is centrally located and has been a great home base during our stay in Singapore. While it may be a little dated as far as decor goes, they are doing some upgrades to the properly currently so I think this is being worked on. As far as service is concerned, everyone has been very kind and the Grand Club lounge had some great food and very nice employees.

  • 4/5 Isabelle T. 2 years ago on Google
    Overdue review. Visited in May 2021 when there was no dining in. Hotel offered 50% off room service so we gladly used the service. Overall we felt that it was okay since there is a discount, but the food quality is not smth we will pay full price for. The service of the staff is quite good though. We had trouble connecting our laptop to the TV and the engineer came to resolve really quickly. But turns out the issue was probably their cable being really old so it keeps getting disconnected or have to wait quite awhile. Furniture and TV is very old hence deducting 1 star. Its probably time to do some renovation to maintain the 5 stars. We were lucky to have paid $360 for 3D2N during a ramandan promotion, never got to see that price ever again. Still keeping a lookout and if there is such promo again, i'll definitely be back!

  • 3/5 Sumo W. 1 year ago on Google
    Overall was OK, the front desk service team was good but can be better like Malaysia's Grand Hyatt team. To be more warm and welcoming to all customers. That would be nice. Rooms are ok too, spacious but a little old feel. Food was nice, simple selection for breakfast from time to time. 10 scotts was nice a good place to have drinks, bites and business chats.

  • 3/5 Shankar S. 1 year ago on Google
    At one point this was likely a great property that provided a great hotel experience. On this stay it was unfortunately not. It wasn’t the noise from construction and repair activity (which I had expected and the fact that my room was on a high enough floor that the noise was not audible), but the general dilapidated nature of the room fixtures (bathroom, etc) that made it a relatively unpleasant (for the money spent) experience. In addition the lobby without seating (ie couches etc) made it look like a deserted hotel. This hotel, being in such a nice location, has a lot of potential. I highly recommend an β€œactive” lobby with music, preferably a lobby bar, sufficient seating area etc. As a very frequent visitor to Singapore I had been looking forward to a stay at the Grand Hyatt. I am happy to have had that opportunity but disappointed that it was an overall unpleasant one.

  • 5/5 Taylor B. 1 year ago on Google
    I always have a great experience at the Grand Hyatt Singapore. The staff are incredibly welcoming an and the place is very clean and well-presented. My room was upgraded on my last stay which was a lovely touch. The location is fantastic too - close to all the shopping at Orchard and the MRT. At the moment, a lot of the wellness facilities and restaurants are closed for refurbishment but the minibars in the rooms were complimentary (at the time of writing, Aug 2022). I have never had a bad stay here and have been staying for nearly 20 years. Thank you SG Hyatt team!

  • 2/5 Victor L. 1 year ago on Google
    Was there to meet some clients. The hotel is warm and stuffy. The lobby area have limited place to sit except for some sofa near the elevator, which is really warm and stuffy. Pity the staff who work there especially those who need to wear a jacket.

  • 4/5 ThΓ‘i SΖ‘n N. 1 year ago on Google
    It’s good so far during my 3 days stay in recent trip to SG. The hotel service is not good compared to other 5 stars hotel like Ritz Carlton or Four Seasons. I already informed in advance about late checking out but coming back after 12pm then still got locked out and must wait for them about 15 mins to send someone to unlock room door. Breakfast is quite good especially some Chinese style dishes and Laksa soup. Room facilities are not really new, towels are hard, not soft and glass door can’t block water from leaking out while having baths. They’re renovating currently but I didn’t hear much noise. Located at Orchard area so it’s quite convenient to explore around.

  • 4/5 neeraj c. 1 year ago on Google
    Had a great stay there. Nice room with good view. But, there was no balcony in the room the hotel provided. By the way Awesome breakfast.

  • 5/5 Mike Shary P. 1 year ago on Google
    A great experience, the customer service gave me the room with view as it's my first time there πŸ‘πŸΌ

  • 3/5 Aditya S. 6 years ago on Google
    been here, it's not my type

  • 5/5 YL L. 2 years ago on Google
    Room was big and spacious, very clean environment, good location, very friendly & courteous staff. Upon check-in, requested for a smoking, high floor, & nice view. Reception Jeffrey was not only friendly & helpful, even more suprisingly, took the initiative to get me a room with bathtub + shower as well. It was such a sweet gesture to call me and ask if I was happy with the room. This is the best service !

  • 4/5 Pusppa K. 2 years ago on Google
    It was a pleasure staying in Grand Hyatt. Staffs were very courteous and helpful. Our request was always attended to. We ordered breakfast and it was delicious. We had a wonderful staycation last weekend. Check-in and check-out all went smoothly. Thank you Grand Hyatt.

  • 5/5 Eshan A. 2 years ago on Google
    Love this hotel! Would come here again and the staff are very helpful. I would prefer the Televisions to be more up to date tho.

  • 5/5 S R. 2 years ago on Google
    Have been here on many occasions, for celebrations from birthdays to anniversaries, they have never disappointed. Ease with checking in, friendly help desk, accommodative room service and great amenities within access of the hotel. Definitely a pleasant stay and would return again.

  • 5/5 amzah muhammad s. 2 years ago on Google
    No complains about the cleanliness and service. Had a fuss free check in and booked out experienced. Only a little unpleasant was the timed breakfast period due to Covid situation now. Food was great btw at Straits kitchen.

  • 5/5 Khang Ning Loo (. 2 years ago on Google
    Stay in deluxe suite. Comfy room and excellent service. Although situated in orchard the room is quiet too for a good sleep at night

  • 5/5 Chuen 2 years ago on Google
    Stayed at Grand Hyatt for a weekend, room was spacious, one of the larger sq ft rooms available and afforded us so much space. Central location means a short walk everywhere and enough carpark slots even though the weekend was full.

  • 5/5 sha i. 2 years ago on Google
    The rustic decor yet elegant furnishing, on top of the excellent services rendered by the hotel staffs made the stay a memorable one. The spread of buffet had a wide selection of menus from the local cuisines and food was delicious. The natural view of the waterfall landscapes had a good holistic ambience. The staffs were professional and delivered good and welcoming services. Exceptional handling and personalize service from the staffs especially Mr Saun, Mr Shahri and Mr Faisal make you feel welcoming, comfortable and enjoyable one.

  • 5/5 wan c. 2 years ago on Google
    Booked a grand king suite this time round and loved the experience ! Lounge food changes every wk(?) but menu was good. Alcoholic beverages were adequate too. Only thing is the lounge timings are quite short. for the evening session only 6-8pm. Difference between king suite and normal duplex room is u have better amenities in the room and one whole section of dining area. Room is perfect for small families of 3 or 4.

  • 5/5 natalie s. 2 years ago on Google
    Shafiqah at front desk had impeccable service standards and made my stay just from the short interactions with her. The hotel is lucky to have such a excellent staff!

  • 5/5 Jia Wei L. 2 years ago on Google
    Got it for an affordable price of 260$ on a Saturday. Even though there were hiccups in the beginning and the room was only available for check in at 4.30pm, the hotel compensated this by extending my checkout timing till 4.30pm the next day, when it was originally at 12pm. The room is spacious with two rooms -- a living room and a bedroom. The hotel's services weee also great.

  • 5/5 Omar T. 2 years ago on Google
    Amazing room. Did my SHN here for 2 weeks and it felt like a very pleasant holiday. Highly recommend the hotel and the staff are super professional. Thanks to the team for such a smooth quarantine and keep up the amazing work.

  • 5/5 Bernice S. 2 years ago on Google
    Excellent service from Jennie Platon who was able to understand our issue with the room and was helpful and efficient. Her service has made our stay here memorable. Thank you Grand Hyatt!

  • 5/5 Maria Z. 2 years ago on Google
    I would like to extend my greatest compliments and appreciation to check-in/check-out counter staff named Fithri. She was very helpful and understanding of my billing requests. Lovely attitude as well. My stay at the hotel was pleasant. We were offered complimentary mini bar due to ongoing construction. Room was spacious and in-room dining breakfast was hearty. Room arrangements were neat and appropriately packed with some sanitation wipes for the pandemic season. Hotel staff were very courteous. Only complaint is the housekeeping cleared my bin and did not place a plastic bag for replacement so I had to find her and asked for it myself. Otherwise, kudos! πŸ‘πŸΌ

  • 3/5 W L. 2 years ago on Google
    Quite disappointed that their pool was closed due to construction. Room was huge so that’s great. Service was just okay. But the buffet was amazing! Lots of varieties. Worth every penny !

  • 5/5 MiuMiu K. 2 years ago on Google
    I love the service and food from club lounge and breakfast at straits kitchen. The room is spacious and nice but will need to renovate someday sooner. Still I will go back. Pleasant experiences!

  • 5/5 Usui T. 2 years ago on Google
    Called the customer service at 11pm to request a room with a bathtub 2 days ago. They said it depends on availability but still gave it one anyway and even asked me about it when I check in. Room was spacious and clean. Customer service is good as well. There is renovation going out but can't hear anything. Checked in at 6pm and checked out at 3pm :). Lovely stay. Will be back.

  • 2/5 Crescent A. 2 years ago on Google
    This place is not as it described. some time room isn't clean, they said I have to request room cleaning service. room has leaking iron, I requested proper pressing iron never received. its not worth of 5 stars

  • 4/5 Jeremy T. 2 years ago on Google
    Room is spacious, staff services (concierge, check-in, and other staff) are great. If anything to complain is their pool is down for renovation which is quite disappointing. All-in-all, happy with what I experience especially being close to most exciting malls in town.

  • 4/5 Avegaught A. 2 years ago on Google
    Very spacious and well-maintained room. Breakfast was delicious and front desk staff were helpful. However, some staff such as the ones at the omelette station and reservations team should be trained on how to handle guests.

  • 5/5 Siti Z. 2 years ago on Google
    Everything is good and satisfactory. Managed to get connecting rooms for myself and kids. Checking in and out is very smooth. Front desk staff polite and helpful. Same goes to Straits Kitchen staff. All very friendly and polite. Breakfast very delicious πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘

  • 5/5 Berry 2 years ago on Google
    Wonderful place to host a wedding. They've got wonderfully served food that tastes very delicious in my friend's wedding lunch. Hotel is beautiful too n clean.

  • 4/5 Sock Lip L. 2 years ago on Google
    Beautiful and clean place. Good food. Service is excellent. Perhaps because of the upgrading work, the TV reception isn't good and air-con not consistent. Nevertheless, I have a good staycation.

  • 3/5 YL 1 year ago on Google β€’ 1 review
    The hotel is conveniently location in Orchard. Everything is just a stone away. Visited at a wrong timing due to ongoing renovations. There're noise where the hotel compensated with in room mini bar (once per stay). Fitness center is a makeshift using their meeting rooms. Shabby but better than none. Swimming pool is not available during my stay. Rooms condition requires refurbish as it's been dated. Big rooms but quite old in furnishing. Services are good but not excellent. I had some unclear rubbish during my check in. Breakfast provided is boring. I see similar menu on daily basis. I do hope to see more variety especially for those with longer stays. All in all, I do hope to see a new , improved Grand Hyatt when they come back from the renovations.
    1 person found this review helpful πŸ‘


Call +65 6738 1234 Open on Google Maps

Amenities


  • Hotel
    • βœ“ Free Wi-Fi
    • βœ“ Paid breakfast
    • βœ“ Paid parking
    • βœ“ Accessible
    • βœ“ Outdoor pool
    • βœ“ Air-conditioned
    • βœ“ Laundry service
    • βœ“ Business center
    • βœ“ Room service
    • βœ“ Kid-friendly
    • βœ“ Restaurant
    • βœ“ Kitchens in some rooms
    • βœ“ Airport shuttle
    • βœ“ Hot tub
    • βœ“ Spa
    • βœ“ Fitness center
    • βœ“ Bar
    • βœ— Pet-friendly
    • βœ— Smoke-free

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