3/5 Chris J. "Mohawk" R. 2 years ago on Google
The
staff
at
the
JW
are
fantastic,
very
smiley,
very
accommodating
but
the
club
lounge
needs
sorting
out
as
it
was
not
how
a
club
lounge
should
operate.
Also
it
was
virtually
impossible
to
get
the
staff
on
the
phone
to
complain,
ask
for
anything
or
when
I
couldn’t
get
a
reservation
at
the
remaining
three
restaurants
(as
the
5
bars
are
still
closed)
I
could
never
get
through.
I
was
told
to
book
a
breakfast
slot
on
the
app
but
when
I
tried
it
said
that
I
can’t
book
until
two
weeks
later!!!
Club
lounges
at
Marriott
Group
hotels
are
supposed
to
be
relaxing
places
where
I
can
do
business,
have
tea,
soft
drinks
all
day
and
alcohol
all
day.
Not
this
one.
The
afternoon
tea
wasn’t
very
nice
and
the
evening
snacks
were
very
poor
and
limited
in
drinks
too
plus
they
tried
to
stop
us
after
6.30pm
when
our
food
slot
ended
and
then
come
back
at
7.30pm
when
we
could
continue
to
drink
alcohol
until
9pm.
Clearly
impractical
and
not
thinking
of
the
customer
experience
at
all.
When
I
protested
they
gave
in
and
let
me
use
the
part
of
the
lounge
that
they
had
previously
said
was
either
closed
or
being
used
by
others,
neither
was
true,
they
were
just
trying
to
put
people
off
from
staying
in
the
lounge
and
drinking
which
is
exactly
what
a
lounge
is
for!
The
club
lounge
should
also
be
for
working
-
but
I
was
told
that
I
was
not
allowed
to
work
there
which
again
made
no
sense
given
there
was
an
area
that
I
could
have
done.
Also
a
lounge
should
be
a
place
of
relaxation
but
this
was
more
like
a
frantic
circus
with
people
dashing
around
and
making
it
feel
like
a
train
station
at
rush
hour
not
a
relaxing
place.
They
wanted
to
serve
the
food
then
get
you
out.
Again
the
customer
experience
was
really
lacking.
Akira
Black
which
is
part
of
the
JW
Disappointing
experience
from
beginning
to
end.
On
arrival
I
was
very
explicit
with
the
staff
taking
my
order
that
I
did
not
want
any
mushrooms
or
truffle
in
any
of
the
menu
served
to
me.
We
even
had
a
whole
conversation
about
putting
a
mushroom
source
for
the
main
on
the
side
for
my
wife
to
enjoy
instead
of
me
and
keep
mine
mushroom
free.
So
what
happened?
First
course
they
gave
me
a
tuna
pizza
covered
in
truffle
oil.
It
was
inedible.
I
couldn’t
even
taste
the
tuna.
When
I
complained
and
pointed
out
that
I
had
specifically
said
no
truffle
and
no
mushroom
there
was
no
offer
of
replacement
or
additional
benefit
to
compensate
for
the
fact
that
they
had
screwed
up
our
first
course.
This
is
not
a
sign
of
a
restaurant
that
is
keen
on
customer
experience
or
satisfying
customers.
The
rest
of
the
meal
was
fine
if
not
spectacular.
Nothing
special
about
it.
At
the
end
they
presented
not
one,
not
two
but
three
different
bills
to
me.
One
with
the
Bonvoy
Titanium
(that
I
am)
20%
discount
on
the
whole
menu,
one
with
it
on
some
things
and
one
with
it
on
none
of
the
things!
The
manager
Su
then
decided
to
start
an
argument
with
me
over
this.
She
was
also
the
one
who
had
made
it
clear
at
the
start
that
we
were
lucky
to
be
there
and
wanted
us
out
by
8pm.
Su
tried
to
claim
that
she
has
no
authority
to
grant
the
20%
discount
yet
the
first
bill
HAD
the
20%
taken
off
it
so
either
she
or
one
of
her
team
had
already
taken
it
off
the
bill!
So
this
was
not
true!
How
did
the
first
bill
take
the
20%
off
the
entire
menu
if
it
was?
For
some
reason
she
felt
the
need
to
lie
to
me
about
the
ability
to
do
this
which
would
have
been
more
convincing
if
the
first
of
my
three
bills
hadn’t
already
had
this
discount
applied
to
the
entire
bill!
So
to
start
an
argument
when
they
had
already
failed
to
replace
my
first
dish,
not
listening
to
my
dietary
needs
and
rushing
us
out
was
disgraceful
especially
when
the
facts
i.e.
the
first
bill
I
received
did
not
substantiate
what
she
was
saying.
Not
a
pleasant
experience
at
all
and
certainly
zero
about
the
customer
experience.
There
are
far
better
Japanese
restaurants
with
far
better
service
in
Singapore
than
this
one.