Featured Reviews


Frequently mentioned in reviews: hotel (82) room (70) service (47) staff (41) stay (41) Marriott (40) experience (37) lounge (36) great (35) good (28)
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  • 1/5 Weihua H. 7 months ago on Google
    I always had good experience with Marriott across the world and I don't complain too much. However this past several days in Marriott Singapore south beach was really annoying me and make me doubt the quality of service when they made mistakes. I left my white t-shirt on the bed on Friday and when I came back I could not find it. I called service desk on Saturday and they committed to check and get back to us on the same day. However, I did not receive any call back the whole day so I went to front desk and asked. Obviously no action was really taken and I talked to the manager. Now it is Sunday and I still did not get any solution yet. Can you imagine this is Marriott hotel? If you live in a hotel and things will get lost when you are leaving, how comfortable you will be feeling? And what's worse, I could not feel the staff are caring about this. This is how the reputation of a good brand is ruined. This is the worst Marriott ever. What a waste of such good location!
    5 people found this review helpful 👍

  • 1/5 Account 6 months ago on Google
    For a JW Marriott property, this location was mediocre, at best. From the check-in process, to the broken blinds in the room, the stay at this location went from one disappointment to another. T while I generally have outstanding experiences at Marriotts around the world, the service and amenities at this location do not command the price point of a luxury accommodation. The breakfast offered in the executive lounge is exceedingly overpriced (if you don’t have status) for what amounts to a paltry offering of comestibles which rise to the level of just ok. While I was impressed with the well furnished gym, and the cleanliness over the room, it wasn’t enough to exceed expectations, which is the standard for a 5 star location. On the outside, the hotel may seem to have the allure of attractive views, do yourself a favor and look past the facade when choosing a place to stay in Singapore-many of the Marriott Autograph collection properties are far superior, at a more competitive price point.
    4 people found this review helpful 👍

  • 4/5 sameer m. 1 year ago on Google
    Very fantastic hotel in very beautiful location near by marina bay.The service was very professional .The staff was very good. Rooms were very neat and clean but bit small. Food was very good.Fantastic view on higher floors. Executive lounge service is spectacular a great place to decompress at the end of the day.This is a great property but on first glance seems more business vs family appropriate.Top room amenities include a minibar, air conditioning, and a flat screen TV.
    3 people found this review helpful 👍

  • 3/5 Seeker S. 1 year ago on Google
    The hotel entrance is nice and space is comfortable. From receptionist a bit slow, when my day check in only 2 counter. The room for me is good, clean, toilet is big enough for a person. The bed is soft and good to sleep. If you tired can have bath tub rest. The breakfast really impressive, a lot of good foods and delicious. I like the egg toast and waffle. Checked out time abit disappointed, I keep the luggage in the hotel lobby, but when I come back and collect my bag, the front door receptionist not able to find my luggage because they tag the wrong room number. I wait for that 10min, and the end I need to go in and find my own luggage. If I not claim early, some others guests may have wrong take it. This shall not happen in 5 star hotel.
    3 people found this review helpful 👍

  • 1/5 john “Dochalliday” d. 2 years ago on Google
    Not sure how great this hotel is when it's operating as a hotel, but as a designated facility for the stay at home notice it is lacking in some regards. The rooms are quite nice and modern, with excellent bathroom facilities. But for such a high quality hotel the televisions are quite small. Refrigeration space is minimal, and there is no microwave or any other way to heat food. And my breakfast today consisted of a 375 calorie meal. 100 g of pancakes and no protein is hardly a meal. Well, there was protein, there was 10 g of butter. Considering we're paying $2, 000 sing dollars for our stay I am surprised that they're giving their guests under 1500 calories per day. This is below many of the international minimums for prisons.
    3 people found this review helpful 👍

  • 5/5 Ferhat Y. 2 months ago on Google • 396 reviews New
    Absolutely no hesitation 5 ⭐️ 1. 🤩Outstanding service and staff satisfaction. 2. 🏠 Rooms big enough, comfortable and clean. 3. 🛌 Bed and pillows super comfortable 4. 🏊 Swimming pool is not deep enough but still has very nice views and cold water 5. 🌃 18th floor has the gym swimming pool recreation area and area where you can seat and enjoy 360 view of Singapore. 6. 🍱 Breakfast incredibly delicious and they have a lot of variety. 7. 📍 Location in perfect walking distance everywhere. I am going to share a few photos of the hotel and the facilities that I mentioned. I absolutely had my expectation here. And I would like to thanks Luna for her kindness and assistant she walked us to the elevator after the check-in. Thank you JW Marriott Singapore South Beach team.

  • 2/5 Colin W. 2 years ago on Google
    Overall, my stay was just okay and nothing more. I realize that the pandemic continues to wreak havoc and hotels are trying the best they can! However, the JW here in Singapore seems to have just given up. Staff were mostly nonchalant and didn't care. Any request made (ice in the room, changing breakfast time, etc.) was met with exasperation and indifference. Even as an elite member, they weren't very accommodating. Personally, save your money and head elsewhere. It will probably be a better use of your money. Rooms were clean and well kept. Some signs of showing age. Executive Lounge was nice, but they have such limited seating and demand exact bookings.
    2 people found this review helpful 👍

  • 5/5 Sharon LIMTL (. 3 months ago on Google New
    JW Marriott Hotel Singapore South Beach expertly balances historic heritage with modern style, providing a luxury experience in the city center. Our hotel is ideally situated near Marina Bay, the Central Business District (CBD) and leading downtown attractions including National Stadium and National Gallery. Find respite in immaculately appointed hotel accommodations with elegant interiors, intuitive amenities and sleek marble bathrooms. Delight your palate with sophisticated fare at our stylish restaurants, and sip creative cocktails with friends and colleagues in our bars, which offer a chic downtown atmosphere. Plan an unforgettable event in breathtaking event venues, including our elegant, standalone Grand Ballroom with iconic interiors and a stunning Forest of Lights. After a full day of business, shopping or exploring Singapore's downtown core, refresh your senses at our signature hotel spa or visit our scenic sky gardens. Work, dine, relax and explore with us at JW Marriott Hotel Singapore South Beach.
    2 people found this review helpful 👍

  • 5/5 Kevin K. 1 year ago on Google
    Fantastic 5 star hotel and located very conveniently just above train station and also walking distance to marina bay. The service is great Highlight is the infinity pool on 18f, they also have a gym and a pool table. Fantastic views of the bay, definitely recommended
    1 person found this review helpful 👍

  • 4/5 sheauyu s. 1 year ago on Google
    Service staff was wonderful throughout our short stay of 3 days. Rooms were made up nicely and request were kept up with. The breakfast had a good spread as well. The swimming pool offered a nice view of the city, but water was really cold. Location is good as it is within walkable distance to shopping malls like suntec, marina and city hall.
    1 person found this review helpful 👍

  • 1/5 Нина �. 2 years ago on Google
    Had a 14 day stay with this hotel. We were constantly undereating, food was brought in at different times, portions were tiny. the bathroom stank terribly as soon as we entered the room. I had some restriction in food that I let the hotel know about, but they ignored it all the time. I used to love this hotel very much, but I will never choose it again. Attaching a photo of breakfast that I had about 4-5 times during the entire stay…
    1 person found this review helpful 👍

  • 4/5 Mary 2 years ago on Google
    Had a 3d2n staycation celebrating my birthday. Room provided to us was not that spacious, thus far excellent service provided by the staff. Hotel app is also very useful as all our requests are sent thru the app and response/service are timely rendered. Received a complimentary birthday cake, thanks. Hotel has a stunning pool view thereby, we really enjoyed taking lots of photos on that area.
    1 person found this review helpful 👍

  • 5/5 Traveler L. 3 months ago on Google New
    This is an amazing hotel with outstanding location, unbelievable amenities, great shopping area, very easy to access, too many options available for almost everyone for everything and high end luxury hotel with super friendly and nice staff and very close to the everything you need as you’re visiting new place with strangers. Please visit and enjoy the place and have a lot of fun with great memories
    1 person found this review helpful 👍

  • 5/5 Steven W. 4 months ago on Google
    We had a very nice experience for our anniversary here. The room had an amazing view of Marina Bay and the CBD. The staff was kind enough to bring us nice welcome gifts (balloon, cake, treats) to celebrate our anniversary. The food and drinks in the executive lounge were very nice as well. This hotel definitely exceeded our expectations and it's the first time we have been wowed by a Marriott in a long time.
    1 person found this review helpful 👍

  • 1/5 LaBrina L. 8 months ago on Google
    Wonderful hotel, but not a great experience for staying here while Black. I see a complete difference in the way I was treated versus others. After traveling through Southeast Asia and staying at some of the finest Marriott hotels with amazing service, I was not about to compromise, especially for our honeymoon. It was so disrespectful I left and stayed at Ritz Carlton across. Great hotel if you look the right way.
    1 person found this review helpful 👍

  • 1/5 Mr K. 5 months ago on Google
    If you get EAST WING room 56X make sure you CHANGE your room. These rooms have the worst view. You can’t even see the sky. And they come with tiny toilets. I requested to change room and they told me to wait but never called back! Housekeeping was great, but rooms and service, like any other 3 star hotel.
    1 person found this review helpful 👍

  • 5/5 Rob B. 9 months ago on Google
    Pros, beautiful rooms with a large bathroom and a super comfy bed and there is no noise from adjoining rooms. Staff are excellent and getting a taxi either from the doorman or via Grab was super easy. The restaurant for breakfast is detached from the main building, but it's not an issue. The breakfast is off the charts both in terms of quality and breadth of food offered. The downside is the price, at $45 per person you need to be hungry. The pool is great with excellent views, but there is no seating at the pool. Cons, no coffee maker in the room, but there is a kettle if you want a cup of tea. Location is sub-optimal but it's not a deal breaker. The elevators are busy and the mood lighting makes locating your floor tricky. That's about it. I will return for the right price.
    1 person found this review helpful 👍

  • 1/5 Oanh N. 1 year ago on Google
    I did not have a good experience at the JW Marriott Hotel Singapore South Beach. As an Elite member of Marriott, I was shocked at the overall experience. The check-in was very forced and transactional with judging looks at us. I specifically picked this hotel due to the glowing reviews but wow... 1. Rooms are tiny. Imagine NYC size for the super high price charged. For a couple, the room design was so bad - I couldn't avoid running into my husband to navigate around the room. More than half of the room was the giant bathroom with space for an unnecessary bathtub and zero space for toiletries. Then the cut out that connect the bathroom and the rest of the room??? I'd rather have more space to walk around the bed... 2. Lobby was underwhelming. The person who greeted us assumed we weren't a couple because we were of different races.... and asked if we each had our reservations. That's the first impression of a 5-star hotel??? The bellman was so confused. We were OK with letting him take our bags but after multiple struggles with his English, we gave up and took our own luggage to the room. The saving grace was the staff at the Club Lounge and the location of the hotel. After multiple disappointments, I had to cancel the rest of the stay and switched over to a top tier hotel of a different chain 10min away. And they treated us so much nicer even though I didn't have top status at the other chain. This decision saved our first ever trip to Singapore.
    1 person found this review helpful 👍

  • 5/5 Michael B. 2 months ago on Google • 134 reviews New
    Wonderful newer hotel 2 blocks from the inner bay. Walkable to MSB and Gardens by the Bay, as well as many of the local museums. Probably best to grab a Grab to get to Clarke Quay, Sentosa or the Botanical Gardens. Large rooms with fantastic bathrooms (BIG showers to fit more than one person at a time!). Excellent breakfast buffet. Every service person we met clearly cared about our experience. Part of the South Beach complex, with many restaurants and clubs just steps away from the front door of the hotel, plus a gigantic mall just across one street, and the historic Raffles Hotel across the other. Immediate access to the metro.

  • 5/5 Mashfiqur R. R. 1 month ago on Google • 53 reviews New
    Is it the Best hotel in Singapore? Yes it is! From Check-in to Check-out everything was top class. The people of JW was serving with a warm smile and dedication! We stayed in the "Premium Room with Marina Bay View" The room was specious, super comfy and with a greatest View of Singapore downtown! The Housekeeping team was excellent because they took care of the room and understood every single details we needed in the room! (Hats off to the team) plus we didn't got a bad smell in our room which unfortunately I got in the Sands! About the Breakfast, I felt like It was one of the best in Singapore! I can say this because I have stayed in Marina Bay Sands, Raffles hotel and Fullerton bay. I would recommend you to book the rooms which has Breakfast included. Overall I would give this hotel a 100 out of 10! Thanks JW Marriott Singapore for making our trip a wonderful one!

  • 4/5 Alexa E. 1 month ago on Google • 15 reviews New
    I have to say, I was blown away by the quality of this hotel. The service was amazing, especially at the pool, were they come up to you if you need a towel and give one to you, and the cleaning was spectacular too. It is an overall beautiful hotel and I recommend going to the executive lounge and pools.

  • 5/5 Brandon T. 1 month ago on Google • 9 reviews New
    The rooms are good. Beds are a bit firm. This hotel becomes 5 stars due to everything else. The service, every single person I interacted with went out of their way to be welcoming and helpful. The gym is really outstanding. The pool on the 18th floor is spectacular. The location right above the MRT is also really convenient. Very happy I stayed here and I will come back.

  • 5/5 Levell E. 2 months ago on Google • 7 reviews New
    The JW Marriott Singapore is outstanding! Possibly the nicest hotel/experience we have had. The staff were incredibly helpful, our room was amazing with a next level heated bidet! And the food and drinks in the executive lounge were great. The hotel is very conveniently located in the South Beach area and closely located to a multi-story mall.

  • 5/5 Anna 10 months ago on Google
    Wonderful experience at the Marriott South Beach, lovely staff, very professional and customer friendly. The executive lounge is recommended. Lots of tasteful snacks, pies, sushi, fresh veggies, cheese, cocktails, etc. Also, the breakfast is great. The room deluxe was more like a small modern apartment, loved it!!!

  • 4/5 Namit t. 9 months ago on Google
    Lives up to the name of JW. A bit far from the happening places but very well maintained. The service is awesome. One thing you should not miss is the breakfast buffet here. Super elaborate with 3 live counters.

  • 5/5 Hoe Bing L. 11 months ago on Google
    Luxury that has to be experienced to be believed. We stayed at the Ritz Carlton 3 years ago and our experience here blows that out of the water. Breakfast is unbelievable. The selection was on point, tonnes of variety and a great tasting. Chili shall omelette, where else would you be able to get that? The room well appointed with luxury accents throughout, a wonderfully pampering experience from start to finish. The executive lounge is a great place to simply relax, unwind and enjoy food and drinks throughout the day.

  • 5/5 Dara L. 11 months ago on Google
    Had a phenomenal stay at the JW Marriott in January! The hotel is lovely, our room was luxurious, and we were very well taken care of. We also enjoyed the location because there were many attractions and restaurants we could walk to plus there was also an MRT stop right there. The staff was exceptional at every turn. One of the highlights of our stay was talking to Hazel in the executive lounge every day, she was the best!

  • 5/5 Haley S. 8 months ago on Google
    Family traveler with little kids Pros : 1. the toilet has water bidet. It does matter a lot to my children, since we come from Indonesia where jet shower for toilet is available in most hotel, apartments, and homes. 2. The toilet is hi tech Btw. 3. The room has sofa bed for 2 kids. 4. Can walk easily to mall : Suntec or Raffles City. 5. The room is cleansed twice a day. Cons : The lobby is pretty narrow, and much smaller compared to other JW Marriott that I know. The kids gets bored easily when they were waiting for check in.

  • 5/5 Harold R. 9 months ago on Google
    I had a pleasant stay here. The rooms are not that big, but it’s the standard in Singapore. It’s very convenient located. A big shout out to the amazing and lovely staff in the executive lounge, who went above and beyond to make my stay really enjoyable.

  • 5/5 Edrin I. 1 year ago on Google
    I stayed at JW Marriott South Beach for a week. The stay there made me mentally and physically refreshed and ready for the next day. Staffs are super friendly & great. Beach Kitchen buffet was nice. Highly recommend visiting the cafes & bars in the premises. Esplanade MRT station is right below the hotel and taxi service is good too.

  • 1/5 N S. 8 months ago on Google
    I have had the pleasure of staying at various hotels worldwide, including many JW Marriott properties. However, my recent stay at JW Marriott South Beach was far from satisfactory. The overall customer experience left much to be desired, primarily due to the disappointing staff attitude. I encountered challenges with simple requests, such as asking for a carrot for my baby and coconut milk. Regrettably, the hotel staff claimed that these items were unavailable, which surprised me, considering JW Marriott's reputation for exceptional service. At times, it was even difficult to connect to room service. In an era where hotels strive to delight and surprise their guests, the lack of attention and care from the staff was disheartening. With the considerable amount I spent here, it would have been a delight to stay at a Ritz Carlton or Four Seasons, but I felt my investment was wasted. I hope the hotel management takes this feedback constructively and works towards providing a truly exceptional experience for future guests. I will not be returning to this hotel and will think twice before staying at a JW Marriott due to this bad experience.

  • 1/5 Choo E. 7 months ago on Google
    Service is not worth the money you paid for. Counter staff is robotic and there's poor queue system. The whole lobby feels like a market place rather than a prestigious hotel, during check in. Rooms were not maintained in the best state, with wallpapers showing signs of peeling and stains. Gold member may not be the most premium tier but was not acknowledged, unlike in other hotel chains. No effort was made to acknowledge and the experience was not welcoming. Rooms to be placed on same floor was requested very early but was not arranged. Any other hotels in the area will be way better... The only saving grace for this hotel is that they are located near Suntec and Marina square.

  • 3/5 ngscdan 9 months ago on Google
    Ambience was nice and cozy but pretty small and cramped. The services were quite slow. The oysters were super nice, juicy and succulent but displayed in a tiny all-round tray that was place quite low and difficult to take. Not many choices and would say it’s the average type of spread but quite expensive. I can give the place a miss.

  • 5/5 Yang Leng C. 8 months ago on Google
    Being a Titanium Elite, finally got a suite upgrade after been staying for more then 10 stays and 30nights year to date. Overall service is fantastic especially from Talgat and Hazel. Highly recommended for those photographers to stay over a great Firework experience (NDP2023 Preview) facing Bay view. Downside is that breakfast benefits is only restricted to the lounge only. Will be back again with more friends and family, keeping my finger cross for elites benefits which might not be easy to get due to high occupancy.

  • 5/5 Steve M. 6 months ago on Google
    What pleasure to stay at this property in central Singapore. Great hotel, amazing service and staffing Alex in the Executive Lounge was so helpful, kind and a very warm welcome from the entire staff. Breakfast was fabulous. The rooftop infinity pool and casual seating on the 18th floor was so relaxing. Highly recommend this hotel Like and follow for more amazing places to see and visit around the World

  • 4/5 Max S. 7 months ago on Google
    Beautiful view of downtown. Kudos for the executive lounge team. Great people, excellent service. New pillows for the rooms would be wonderful. There’s a musty smell throughout the hotel maybe because halls and rooms are carpeted and AC is not very strong.

  • 5/5 TJ T. 6 months ago on Google
    Unforgettable moments and experience! Loving the infinity pool . Enjoying the happy hours at the executive lounge with a glass of gin and tonic ! Tea pot with honey ! Attractive macaroons! Indulging yourself at the 36th pool area all day! Game rooms and snooker 🎱 pools for family bonding .

  • 5/5 Sebastián �. 6 months ago on Google
    What to say, as always - JW Mariott is a luxury hotel. The whole complex around is great, you can find several restaurants or caffees around the main hotel. The rooms are clean and perfect. Service and restaurant is top niche and the location of the hotel is at very center. We were there around F1 Grand Prix and even though it was closed all around the hotel we still could get via taxi easily. It's a pleasure to come there.

  • 3/5 DM S. 7 months ago on Google
    The room is too small for a 5-star hotel, smart toilet remote not even working. The chair foot is too wide. You will definitely get tipped over several times (the gap between the chair's foot & bed just 30 cm apart)

  • 5/5 Schnee C. 5 months ago on Google
    I am writing this comment to express our sincere gratitude for the warmth and kindness shown to us by every member of your staff, leaving us with wonderful and unforgettable memories. Throughout our stay, when we made requests, both the front desk and housekeeping teams promptly attended to our needs with a smile and a friendly attitude. Their professionalism and enthusiasm made us feel right at home, playing a crucial role in our journey. Our room was not only comfortable but also impeccably clean, reflecting the meticulous care taken by the housekeeping department. The pool and gym were also well-maintained, and the staff's friendliness was a remarkable highlight. The breakfast offered a diverse and high-quality selection that left a lasting impression on us. I would like to extend special thanks to the concierge team, Kelly at the guest relations team and Kevin at ebb6 pool for exceptional care, which contributed to the beautiful memories we now cherish. We will forever hold dear the time we spent here. In fact, I have already begun looking forward to my next visit, even though I have left Singapore! Once again, thanks to the hotel's staff for their outstanding service. Thank you for leaving us with such wonderful memories. SCHNEE CHEN

  • 5/5 M. B. 5 months ago on Google
    My first trip to Singapore, I went on business and stayed here for a week. Some notable points: Hotel staff was very friendly and helpful. Easy to get a taxi in front of the hotel with staff help (or download the Grab app which is what everyone in Singapore uses). I’m a Marriott Bonvoy Elite member so food in the Executive lounge is included. Quite possibly one of the best breakfast buffets I’ve encountered for a hotel. Custom omelettes, soups and noodles, breakfast meats and potatoes, lots of fresh fruits and great pastries. I ate breakfast there every day. My hotel room was very nice (lots of mirrored surfaces in the room if you like that, but not my thing). Bathroom was great with a separate shower and toilet stall. The remote control bidet was quite the experience as we don’t have many of those in the USA. Fanciest bidet I’ve seen with temperature controlled heated seat, multiple bidet spray and fan features as well. There was also a luxury bath tub. The room had lots of storage for clothing, a stocked refrigerator, four complimentary bottles of water that they replenish every day, and the bed was comfortable. I liked the long bench seat by the window where you can seat and look at the scenery. Great experience and I would go back for sure.

  • 5/5 el O. 5 months ago on Google
    Stayed here twice recently, two weeks apart, and both visits went flawlessly; service was impeccable - starting with reception team who handled all requests, including *very* late checkout perfectly, through concierge team who helped with last minute restaurant bookings at a populat and apparently fuuly booked place, up to breakfast and executive lounge team members who could not be nicer and more efficient. Rooms are great (suite obviously was spectacular with amazing views over CBD and Raffles Hotel), location suited me perfectly and spread during breakfast and executive lounge's Hors d'oeuvre was exceptionally good.

  • 3/5 Serena L. 4 months ago on Google
    Attended wedding at the ballroom. Look grand but design not so friendly user. Food was ok but not worth the money to eat as it was serve each food like fine dinning. Next was the Aircon, quite hot that we have to ask the waiter whether the temperature able to turn lower as quite few of relatives were sweating and use the menu as their personal fan.

  • 5/5 Ragunath K. 3 months ago on Google New
    I recently travelled to Singapore as a business trip with my family.We stayed at JW Marriott.The ambience of the hotel was peaceful and calm The room was fully surrounded with mirrors.The balcony view was amazing.The place was kid friendly as it doesn't have sharp edges. I recommend this place especially to families and couples.We didn't use the service, according to what others say the service wasn't fast.It took atleast half an hour.

  • 5/5 Stephen C. 4 months ago on Google
    One of my favorite staycation hotels in Singapore. The executive lounge is what attracts me the most. In my opinion, this lounge offers one of the best range of food and their staff also deliver personable and excellent service. Being a fairly new hotel, room and amenities are still in very good condition. It is also conveniently located in the arts and business hub of Singapore.

  • 5/5 Virusha D. 3 months ago on Google New
    A serene and beautiful atmosphere which sets the perfect tone for a relaxing holiday. Such great service. They have a a well equipped gym and a beautiful infinity pool overlooking beautiful Singapore. The hotel is centrally located which makes it easy to get around and has a train station next to the hotel which is an added bonus. A big shout out to the operations manager Aliff Khan as well as Chef Soo Kok Ann for going out of their way to accommodate us with our dietary option. Chef Soo Kok Ann thank you for the delicious vegan meals you prepared for us on all three days of our stay. Highly recommend JW Marriott if you're looking for a classy and relaxing hotel.

  • 5/5 Gigi M. 2 years ago on Google
    I ordered 11 sets of afternoon tea from jw marriott takeaway. I am very pleased with their service in managing my bulk order! Special shout out to Muru and Charles from the kitchen. You guys have been patient and thank you so much for customising a plant based set for me! Applause for having delicious plant based options! Thank you all!

  • 5/5 koong r. 2 years ago on Google
    I celebrated my wedding anniversary at JW Marriott Hotel on 11 to 12 Dec2021. I must thank Ms Rebecca Lew of front office for arranging my early check in n a complimentary JW signature cake for my wedding anniversary. She also volunteered to help me book restaurants for my anniversary dinner.The early check in allows me to explore the amenities n enjoy the scenery from the sky park. All the staff from front office to the sky park n the restaurant at south beach were so friendly n courteous. This make my stay very memorable. I will definitely come back n recommend to my friends.

  • 5/5 Ding Sheng S. 2 years ago on Google
    We had a perfect stay at the hotel and Alex from the front desk provided exemplary service, going all the way to help us reserve slots in the executive lounge and bringing our key cards to us when the room was ready.

  • 4/5 Jerry K. 2 years ago on Google
    Nice ambience, good hospitality. As usual greated by good & professional customer front desk personnel. However, bad experience in using the facilities during Covid session, encounter fully booked. Long wait time, short enjoy time & etc.....could not maximize our stay castion. Need room rush for the meal time....45 mins given. DON'T FEEL LIKE HAVING HOLIDAY. Still miss the holiday outside Singapore w Marriot....better choice.

  • 4/5 nic l. 2 years ago on Google
    The hotel front manager apologised to us and offered us a free upgrade of room for our next visit. Everything was settled, the case was closed, our $2600 deposit will be credited back within 10 days and he will expedite the refund. They sincerely invited us to their hotel JW Marriott (SIN) in our next vacation. Thanks and appreciated. Hope we will have a sumptuous breakfast by then.

  • 5/5 Mel C. 2 years ago on Google
    My go to place for staycation. Stayed 4D3N recently. Hotel is at a Central location and near major malls if you are into shopping. It's also near Marina Bay if you want to jog, stroll, take a food trip or have a good drink. EXCELLENT SERVICE, GREAT FOOD, VERY FRIENDLY STAFF and they have rigorous COVID-SAFETY measures.

  • 3/5 Francesca W. 2 years ago on Google
    Stayed here to celebrate husband's birthday. The first room we got was dirty and gloomy. We were very disappointed. As we venture a little more into the room, there was a stain so huge that I can't bring myself to ignore. Feedback to the front desk while I head out for lunch. They called me after an hour to apologise and I was told that they have another room ready for me. It's the same room type with no upgrade. The corridor smelled musky and you can see mold above everywhere. Not something that I would expect paying $1200 for 2 nights. On a good note, the service provided was impeccable. Staff were really polite and helpful.

  • 5/5 Justin H. 2 years ago on Google
    JW's service was excellence even till the finest details. One example was the warm service and quick response to our requests. One example was how they delivered in-room dining food quickly when we cited that our kids were very hungry. Thank you. We will come back again.

  • 4/5 Nil Y (. 2 years ago on Google
    My room was great. It was very clean and modern looking with a nice TV. The only downside was that their food wasn't very great.

  • 1/5 Johan W. 2 years ago on Google
    Not an experience expected of a 5-star hotel. Stayed here two nights and there were a number of misses from the staff. - Request for conditioner on day 1 was never fulfilled - Couldn’t get through the operator line to order in-room dining on day 2 for a solid 30 min, after having difficulties with the in room Wi-Fi and ordering page - Upon going down to the lobby to try to order, I had to wait before the only staff on duty finished her call; explained I had difficulty with ordering and already made a trip down to order. Was instead asked if I logged into the Wi-Fi properly, and if I had downloaded their Marriott app. It was frustrating because I really only wanted to order food - Was made to wait another 15 min (with no invitation to sit) before the staff realized that last order was 9.30pm. Hylma was apologetic after and offered a $50 F&B voucher which I didn’t know if I could accept because I already had plans for the next day - After discussing, we called from our room to accept the voucher after changing our plans and wanted to put in an advance order. I was flabbergasted to hear that we had to wake up at 8am to put in an order for a 9am breakfast because the system on their side didn’t allow for an advance one! Thankfully Hylma had the presence of mind to eventually call us back (tho it was disruptive) to take our advance order. - upon checking out though, they forgot to apply the voucher to my bill! If I hadn’t checked, I would have been none the wiser. Teck Li, the staff serving me, was unapologetic for his oversight and completely forgot to engage me as a guest. I would have been ok giving him feedback directly instead of writing here but the kicker came when I was just told “that’s all” without any greetings or thank you - They also forgot that we needed a carpark validation; I had to ask for it We had a much more lovely time in any of the hotels with a view of the bay - I recommend Fullerton bay hotel over this if you want to experience a true 5-star hotel experience.

  • 1/5 Sarah 2 years ago on Google
    I tried to deliver food to my parents in quarantine but they don’t bring the food even one after it has been delivered to the lobby. Furthermore nobody answers the phone when i call the lobby. Even though it is SHN the people staying are still guests, what kind of service is this..? I can’t imagine that they give good service even under normal circumstances.

  • 2/5 Wilfred T. 2 years ago on Google
    Have been wanting to try JW Marriott at South Beach but was disappointed with the entire stay. The bath robes and wardrobes had a really bad smell and the room was setup for 3 adults while we clearly booked the room for 2 adults only. Had to spend a few minutes convincing the reception that I am seeing a physical additional bed and not the sofa attached to the room. Not likely to return. [Positives] 1. the Executive Lounge had a good selection of drinks and unique. 2. the gym is quite well designed with adequate equipment. managed to have a good workout in the gym. 3. the breakfast place (Beach Road Cafe) also has a good selection of food items. 4. the view from the room and the pool was great. 5. the indoor pool looks beautiful. [Negative] 1. Poorly maintained room even though fairly new property. 2. Stained wallpaper in the room, stained marble wall in the room 3. a wardrobe which smells quite badly and the bath robes had a very bad damp smell. I believe the housekeeping knows and thus hung a lot of air freshener sachets in the wardrobe. 4. the TV in the room is extremely small. smaller than many other properties around. probably the smallest TV in all the properties which I have stayed. 5. The breakfast place was swarmed badly. Waited 45 mins for my food (a simple fare) and coffee.

  • 3/5 Yuling C. 2 years ago on Google
    Had an okay stay for 14 days during quarantine. Bathtub and shower facilities were nice! They didn’t really provide any cleaning help (rental vacuum cleaner was pretty expensive if I recall) so I’m glad that I didn’t have to stay for 21 days. Food was acceptable quality besides the scrambled eggs. I have PTSD from seeing scrambled eggs on the menu for twice a week.

  • 5/5 Scott A. 2 years ago on Google
    Hands down the best Marriott hotel that I have ever stayed in. Beautiful and quiet modern rooms that spare absolutely no expense on quality. Helpful and courteous staff. Fantastic location.

  • 1/5 Jym T. 2 years ago on Google
    Appreciate JW Marriott provide quarantine services. Room was nice but not really clean. Maybe is quarantine hotel now so you can see got a lot food stains on carpet. Talking about quarantine you may need assistance from the hotel. The good thing about it is you can use the room phone to call and also have a whatsapp acc call “ At Your Service “ , however the service may disappoint you. When you request some replenish like toilet paper/ teabags etc you may need keep checking with them. The worst part is make me felt like I begged for it. When you request certain items at the same time they won’t send all you need. Example you call and request toilet paper,teabags and towels, end up just send the towels to you. So i whatsapp to contact them still need keep ask for it. This all small things i can just comfort myself because it’s quarantine so don’t expect the service like usual. The main reason I wrote this is because today I did not call to cancel my breakfast however I didn’t get my breakfast but i saw all the room around me had already get it.so i contacted to the “At Your Service “ whatsapp. The whatsapp show that the person in charge saw my message and just ignore me. I be patience waiting for around 15mins and no one responds so I decided call to the lobby. The person in charge name Syaffry. Im so disappointed and not satisfied. This is my first time stay in JW MARRIOTT Singapore but not the first time stay in JW. This kind of experience and the level is not what this hotel should provide.

  • 5/5 John C. J. 2 years ago on Google
    I stayed here in Sep 2019 and Feb 2020. Perfect central location with easy access to everything, whether by car hire or public transportation. Modern, stylish, very well-maintained property with amazing sky pool, terraces, and views. Executive lounge and restaurants have great food and variety. I highly recommend!

  • 1/5 Chua Man C. 2 years ago on Google
    Didn't expect this but had a terrible SHN stay.. stingy with portion size, and taste is really bad. Breakfast yogurt even came with the cover damaged - how unprofessional is it to serve the yogurt when it is clearly broken?

  • 4/5 Wendy S. 1 year ago on Google
    Stayed in a premier room for 1 night. In terms of room, it was definitely spacious enough, but there’s too much mirrors in the room. Love the fact that the TV has easy access to HDMI, which is a must for me for all hotels. Very comfortable and large bed, which is a plus. Check-in was smooth on the Saturday I went, thankfully. JW is unfortunately slightly overpriced for its range. Will definitely head back again, but might consider if it’s worth paying for it.

  • 5/5 Lawrence T. 9 months ago on Google
    More than the room stay, the weddings here are really really grand! The cool arc-shaped LED, the authentic and high quality food leaves guests feeling that other hotels are underperforming 😅 overall, love the experience here but I won’t get a chance to hold another wedding anyway!

  • 5/5 Claudia C. 2 years ago on Google
    My second stay with the JW Marriott (this time in slightly difference circumstances - under SHN) but am equally impressed with the courteous staff and timely delivery of my care packages! The rooms are bright and spacious, however it looks like there’s noticeable wear and tear from the high turnover rate between quarantined travellers. They have options for room service and rental of items to make your stay more comfortable. Only surprised they didn’t allow my request of renting an additional mini fridge for the room during my 2 week stay. Other than that, no complaints!

  • 5/5 E 1 year ago on Google
    Amazing service, beautiful interior and building. I love hotels with nice bathrooms, the shower and tub and toilet even were all amazing. Hair and body products included were not basic hotel products either, it was good quality. Rooms were clean, sheets were clean. Breakfast also included.

  • 5/5 Vlad 1 year ago on Google
    Excellent hotel - rooms are large, the bed super comfortable and the views towards the city are fantastic! Staff is friendly and efficient. Would recommend to get the breakfast - excellent choice and quality. The views from the terrace on the 18th floor are stunning with an infinity pool. There is a decent gym, which has free water, apples and towels.

  • 4/5 S C. 1 year ago on Google
    The overall experience was nice. The check-in and out process were smooth and the staffs were really nice. One thing I didn’t like that much was how the people in the restaurant were treating their guests. They would get the empty plates on your table without asking for permission.

  • 5/5 Joshua F. 1 year ago on Google
    Absolutely incredible stay at a great Marriott property. Being a Bonvoy member, I tend to lean towards Marriott properties whenever I travel and once again, I believe I made the right choice. The staff were amazing, the rooms were luxurious and spacious and don’t even get me started on the pool and gym. All around, a great spot to be with a central location, amazing service and a great hotel all around. Looking forward to coming back and staying here again!

  • 5/5 EastMeetsWest 1 year ago on Google
    Fantastic location just near esplanade subway Station. Can walk to raffle city shopping mall. The service is great and check-in and check-out is very efficient. We can even do mobile check-in. The room we are allocated is massive and looks new. However there is no bath only showers. The view is ok from the room. However the view from the swimming pool is amazing. Breakfast is buffet and have good choices. Overall great experience.

  • 5/5 Charlene M. 9 months ago on Google
    What an experience! More than you could ever imagine. Bath was heavenly and much needed after not making our flights. We arrived at midnight and the staffs service was outstanding and they were so welcoming. Room service at 00:30 felt like they were serving us at 12:30 due to their efficient service levels and polite smiles

  • 5/5 Lindsey H. 1 year ago on Google
    Great location, beautiful views of the city. We were thrilled with our stay. The executive lounge is wonderful. The kindest and most attentive staff, especially Hazel and Karthik! Hazel made sure we knew the best places to eat and see. We loved Chef Raymond who made us wonderful egg dishes every morning of our stay. Thanks for taking such great care of us and making us feel at home.

  • 5/5 San F. 1 year ago on Google
    Stayed overnight at a premiere guest room with 2 friends. Staff was friendly and accommodating, especially Hazel and Cora from the executive lounge who were very proactive when we dropped by for tea and later in the day for drinks. Breakfast was also notably peasant because of the food choices available. Pool had a great view. Check-out was a breeze

  • 5/5 Vin R. 2 years ago on Google
    The staffs are all cheerful and greets every time you walk in or out. They are always ready and prompt to attend to your needs. The Hotel room itself was nice and posh with a great view. The breakfast was great , the staff are attentive to your needs and recommends what to try. Would really recommend this hotel.

  • 5/5 Wendy 2 years ago on Google
    To begin with, will credit the staff for extending their warmth and hospitality to us throughout our stay. They are enthusiastic when tending to our needs, smiles from concierge to reception and housekeeping. Special mention to staff at executive lounge. They observe and serve according to needs instead of using will rehearsed lines when serving customers. They were quick to respond and followed up on our requests with prompt updates. Room service could do better though. We called to request for an item. After a long wait, we picked up the phone, only to be told by the operator that the item was not available. We could have been informed earlier.

  • 3/5 Chris J. "Mohawk" R. 2 years ago on Google
    The staff at the JW are fantastic, very smiley, very accommodating but the club lounge needs sorting out as it was not how a club lounge should operate. Also it was virtually impossible to get the staff on the phone to complain, ask for anything or when I couldn’t get a reservation at the remaining three restaurants (as the 5 bars are still closed) I could never get through. I was told to book a breakfast slot on the app but when I tried it said that I can’t book until two weeks later!!! Club lounges at Marriott Group hotels are supposed to be relaxing places where I can do business, have tea, soft drinks all day and alcohol all day. Not this one. The afternoon tea wasn’t very nice and the evening snacks were very poor and limited in drinks too plus they tried to stop us after 6.30pm when our food slot ended and then come back at 7.30pm when we could continue to drink alcohol until 9pm. Clearly impractical and not thinking of the customer experience at all. When I protested they gave in and let me use the part of the lounge that they had previously said was either closed or being used by others, neither was true, they were just trying to put people off from staying in the lounge and drinking which is exactly what a lounge is for! The club lounge should also be for working - but I was told that I was not allowed to work there which again made no sense given there was an area that I could have done. Also a lounge should be a place of relaxation but this was more like a frantic circus with people dashing around and making it feel like a train station at rush hour not a relaxing place. They wanted to serve the food then get you out. Again the customer experience was really lacking. Akira Black which is part of the JW Disappointing experience from beginning to end. On arrival I was very explicit with the staff taking my order that I did not want any mushrooms or truffle in any of the menu served to me. We even had a whole conversation about putting a mushroom source for the main on the side for my wife to enjoy instead of me and keep mine mushroom free. So what happened? First course they gave me a tuna pizza covered in truffle oil. It was inedible. I couldn’t even taste the tuna. When I complained and pointed out that I had specifically said no truffle and no mushroom there was no offer of replacement or additional benefit to compensate for the fact that they had screwed up our first course. This is not a sign of a restaurant that is keen on customer experience or satisfying customers. The rest of the meal was fine if not spectacular. Nothing special about it. At the end they presented not one, not two but three different bills to me. One with the Bonvoy Titanium (that I am) 20% discount on the whole menu, one with it on some things and one with it on none of the things! The manager Su then decided to start an argument with me over this. She was also the one who had made it clear at the start that we were lucky to be there and wanted us out by 8pm. Su tried to claim that she has no authority to grant the 20% discount yet the first bill HAD the 20% taken off it so either she or one of her team had already taken it off the bill! So this was not true! How did the first bill take the 20% off the entire menu if it was? For some reason she felt the need to lie to me about the ability to do this which would have been more convincing if the first of my three bills hadn’t already had this discount applied to the entire bill! So to start an argument when they had already failed to replace my first dish, not listening to my dietary needs and rushing us out was disgraceful especially when the facts i.e. the first bill I received did not substantiate what she was saying. Not a pleasant experience at all and certainly zero about the customer experience. There are far better Japanese restaurants with far better service in Singapore than this one.

  • 3/5 May L. 2 years ago on Google
    The pros 1. Room is spacious i booked deluxe suites 2.the view is breathtaking, and fantastic. Level 20 out of 21floor 3. The wine and cheese in the lounge is not bad 4.i like the bed firm enough and the pillow, supporting my quality of sleep 5. I like the fact they have 2wash basin.. And the bathtub in the middle,good views as u shower. 6. I like the warm toilet seat, reminded me if Japan hotels with warm toilet seat 7. The breakfast food spread from cheese plethora, to chinese dimsum (the favourite dimsum choice) 8.i am celebrating my anniversary there thank you for the cakes and fruits plate very thoughtful staff with handwriting postcard from few staff, indeed a marriott culture 9. If you visit lounge and u fins satay. That's what i find the nicest food. Reminded me of one airline satay. Contras 1.booked the lounge access, the food in lounge access cant make it. The food cold, ytf served in small bowl consist of noodles and half cut ytf. Unimpressive The server throughout lounge lobby only 1person(lady) And the other guy just took down the drinks. Rather unfriendly for understaffed environment 2. Not worth it for the price. The room looking run down with dirt sticking on the walls and the wall paper peeling off 3.the auto spray bidet surely never cleaned. (im particular about bidet spray cleaniness) 4.the blinds and curtain in the room rather run down.. If would be good if there's any manual left how to operate the blinds 5.lounge access not worth at all... I was imagining jw marriott hanoi or jkt lounge which here is quiet different and sub par 6.the window are 2way mirror whereby outside can see you and you can see outside.(sigh i was naked walking around without knowing it was 2way mirror) 7.i can't associate this jw marriott southbeach with other jw marriott with great memorable distinctive smell everytime you enter the hotel, the fragrant just not there.

  • 5/5 Ng Yun F. 2 years ago on Google
    My husband and I had a very pleasant experience during our 3D2N staycation. The staff were attentive and offered a personal touch in their impeccable service. As we were celebrating our wedding anniversary, the front office team thoughtfully sent up a cake and some macarons during the first night of our stay. While cleaning our room, the housekeeping lady (Anna) saw that my husband brought along sunglasses and left some lens wipes for his use. The L18 pool staff (Shaun) was also extremely helpful when we approached him regarding my lost wedding band. The ring was eventually recovered with the help of the doorman and the security team. We can’t express how grateful we were. Thank you JW Marriott for the wonderful stay, we will definitely be back!

  • 5/5 D. L. 2 years ago on Google
    Excellent hotel in Singapore. Facilities are amazing and the team and very friendly and helpful - they were very accommodating to us and offered an attractive upgrade to a suite in the dates we were visiting. Expensive for what it is, but the Singapore hotel market is pricey

  • 5/5 Chris P. 1 month ago on Google • 1 review New
    Absolutely amazing stay at the JW Marriott South Beach. The staffs truly made a difference, everyone were warm with smiles on their faces, you can tell they enjoyed their work and those they work with. I received an upgrade to a corner one bedroom suite and it was stunning. The maids did a wonderful job daily and it was nice to have someone set up the room for bed every night while I was away at dinner. My room was extremely quiet. The lounge had an abundance of different food options daily, great drinks and service. I really appreciated everyone I have encountered at this hotel. As a titanium elite member, I have stayed in a lot of Marriott hotels and this was by far my best experience thus far. Thank you for making my 2nd week in Singapore a lovely and memorable one! (As opposed to the first week, at another Marriott hotel in China town where I had an experience on the opposite end of the spectrum.) I hope to stay at JW Marriott South Beach soon! Thank you so much!!


Call +65 6818 1888 Open on Google Maps

Amenities


  • Hotel
    • ✓ Free Wi-Fi
    • ✓ Paid breakfast
    • ✓ Paid parking
    • ✓ Accessible
    • ✓ Outdoor pool
    • ✓ Air-conditioned
    • ✓ Business center
    • ✓ Beach access
    • ✓ Room service
    • ✓ Kid-friendly
    • ✓ Restaurant
    • ✓ Spa
    • ✓ Fitness center
    • ✓ Bar
    • ✓ Smoke-free
    • ✗ Pet-friendly
    • ✗ Airport shuttle

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