1/5 Winson S. 2 years ago on Google
Quite
frankly,
if
this
is
a
4
Star
hotel,
I'd
have
given
Andaz
3
star
in
this
review.
But
as
a
5
star
hotel,
I
feel
that
the
facilities,
staff
hospitality
and
food
are
very
very
poor.
In
terms
of
facilities,
we
were
surprised
that
room
has
cleanliness
issue.
There
were
visible
dust
in
on
surfaces
and
my
allergic
rhinitis
was
continuously
triggered
just
being
in
the
Andaz
room.
Furthermore,
we
signed
up
for
the
Halloween
package,
but
was
rather
horrified
that
the
in
room
decorations
were
in
a
mess.
For
instance,
the
hanging
ghost
or
bat
on
the
curtain
had
already
dropped
on
the
floor
and
many
examples
like
that.
In
terms
of
staff
hospitality,
I'd
give
the
hotel
3
star.
The
staff
were
mechanically
polite
and
that
is
about
it.
For
a
better
experience,
I
can
think
of
Conrad
which
we
recently
visited
and
the
service
was
just
impeccable
and
personal.
Regarding
the
food,
mains
were
limited
to
1
serving
per
pax
at
breakfast.
But
quite
frankly,
I
wouldn't
want
a
second
serving
due
to
the
overall
taste.
It
was
sweet
of
Andaz
to
serve
the
local
sesame
ball
snack
but
that
couldn't
make
up
for
the
poor
quality
of
the
western
breakfast
served
in
the
hotel.
Perhaps,
the
Chinese
breakfast
would
be
a
better
choice,
I
wouldn't
know.
But
given
it's
a
5
star
hotel,
much
improvement
is
needed.
Ultimately
for
the
overall
poor
value
and
hygiene
issues,
I
will
give
rate
andaz
1
star
and
caution
people
who
are
sensitive
to
dust
against
visiting.