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Featured Reviews


Frequently mentioned in reviews: room (17) pool (10) swimming (9) stay (8) hotel (8) service (8) good (7) great (7) lounge (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Amanda Val N. 3 years ago on Google • 35 reviews
    Pleasant stay, satisfactory interaction I did a staycation at Park Hotel with my husband. This hotel is the best choice compared to the hotels in its vicinity. It is well-connected and economical. Though the building is aged, it doesn’t looked like it. Hotel room, bathroom, swimming pool and restaurants were maintained. Service staff Joe and Andy were friendly, calls were attended to. :)
    1 person found this review helpful 👍

  • 5/5 Koala d. 3 years ago on Google • 6 reviews
    Booked a 3d2n here and I’m absolutely pleased by the service, amenities and room here. A special thanks to Andy tor making our stay memorable and worthwhile! :) The room is super cozy and there is a wide variety of food restaurants around the vicinity as well. Not to mention Fort Canning MRT station is within a stone throw away and the view is amazing!! Highly recommend!! 👍🏻
    1 person found this review helpful 👍

  • 2/5 Ying Q. 3 years ago on Google
    Buyers beware. For those who are keen to purchase a room with “Club Benefits”, it is important to note that you may not have any access to the lounge (unless you are staying on Friday and Saturday) and club benefits is only an evening cocktail from 5.30pm to 7.30pm at a private corner of PORTA restaurant. They do serve some light bites such as cakes, salad but overall, from my perspective, this is certainly not worth the extra $100 that I paid for. For me and my wife, we checked in and were told that the lounge was closed. Andy, the manager who dealt with our situation kindly gave us a bottle of red wine and an extension for checkout from 1pm to 3pm. We were not keen on both forms of compensation but had no choice but to accept it as Andy could not offer any other alternatives be it downgrading, refund or upgrading us to a suite room. Overall, this to us is fraudulent marketing because such restrictions for lounge access were not stated clearly on their website or partner platform (Klook). We hope that the marketing team can clear up this mess and no other vacationers would share our experience. In terms of our stay, the hotel service was good as mentioned by other reviewers. The gym was really small, not well equipped and several pieces of equipment was also not working. The highlight for us was the swimming pool. It was spacious enough for us to do laps and we did that for both days.
    1 person found this review helpful 👍

  • 5/5 Liliana P. 5 years ago on Google • 849 reviews
    The hotel is located near to the River Valley. I enjoyed all the mornings on the Gym and I was not that much satisfied because no towels and have to refill the 20litre of water. Afternoons I recommend the swimming pool, very clean and warm also if you want to sunbathe it's the perfect place. Clean and spacious room with a good housekeeping service. I want to say many thanks to the Concierge boys because they are very helpful.I recommend.

  • 4/5 marion c. 4 years ago on Google • 389 reviews
    This hotel is in a very good central location. Ok for a few days as room clothes storage is poor. No drawers to pack clothes away and wardrobe is small. Room has good amenities with hair dryer and kettle. Also iron. Pool is lovely.

  • 5/5 Ty L. 6 years ago on Google • 229 reviews
    Great hotel in a great area. The rooms are a bit on the smaller side, but it wasn't cramped. There weren't any outlets in the bathroom of my room, so that was frustrating and a serious design flaw. A cool perk they offer is the free use of a smart mobile phone during your stay, which is super useful. Overall, I'd stay here again.

  • 5/5 JOcean 2 years ago on Google • 136 reviews
    Nice ambience, friendly staff, good/accessible location. - there were 7-11 convenience stores, supermarkets and eateries/restaurants nearby. Love the evening view and drinks from the Crystal Lounge. The swimming pool was relatively empty on our visits and surprisingly, it was big enough for proper swimming / workout - a point to note for improvement: it would have been refreshing if they provided cold bottled drinks together with the towels at the swimming pool on hot days. The female receptionist at the main counter was extremely friendly and had great memory- she even wished one of us happy birthday on the day of our birthday as she remembered the information from our check-in details. Kudos for 5 stars customer service.

  • 2/5 Esti P. 4 years ago on Google • 99 reviews
    Perfectly located and a great swimming pool. Our check in experience was not great, we were dealt with quite condescendingly and it was difficult to get answers to our questions. Our room was not clean when we arrived. The bedding was old and torn. The pillows are extremely hard. Found a pubic hair on the toothbrush after the room was cleaned, definitely not ours. The concierge tried to 'sell' us a taxi ride eventhough there is a shuttle. I have had better stays at other hotels in other cities so this one was a let down. Singapore is incredible though!

  • 3/5 Ivan W. 3 years ago on Google • 52 reviews
    Overall stay was satisfactory until in the night, we can hear the flushing and water usage from other room. Nearby alot of eateries to be chosen. Swimming pool was spacious, gym facilities was alright for usage just lesser choices. Could not locate the gym on the first day and had to ask the personnel for direction cos it's in a room like hotel room.

  • 5/5 Deborah L. 2 years ago on Google • 39 reviews
    Room was a bit small and didn't have a bathtub. But the view from the room is great and I had a great view of the city area. Bed was comfy. Not too hard but not too soft. The pillows were also firm and nice. Everyone here is polite, friendly and helpful. Breakfast at porta was delicious and filling. The swimming pool is big and quite nice to float around in.

  • 5/5 Alex B. 4 years ago on Google • 10 reviews
    Wonderful service! I accidentally booked the wrong type of room that was non refundable, and they were able to cancel it without a charge. Then, after that cancellation I rebooked the room using the right type, but for the wrong dates! (Its like I've never booked a hotel before, despite doing it almost weekly for business) this incurred a no-show fee as I hadn't landed in the country yet (I knew travel would add a day, and I had booked it right the first time, but mistakes happen) they were able to waive the no-show fee as well! Absolutely amazed by this level of service as I don't yet have any status with the park hotel group. I will definitely be making future reservations here, based on this experience alone! The rooms are nice and well kept, and the views are also nice. The pool is wonderful to lounge and relax by, and the gym is well stocked. I haven't tried the breakfast buffet yet, but prices are reasonable and the selection looked quite good. Definitely a good choice for a Singapore vacation or business stay, and wonderful service all around. Thanks again for sorting out my mistakes and not charging me extra for them! A great first experience in Singapore.

  • 4/5 Winston L. 2 years ago on Google
    Hotel room is pleasant. Gym equipment is very little and gymnasium is small. Staff are friendly and helpful. However swimming pool and gymnasium timings are open till quite late. They are open from 7am -11pm

  • 4/5 Jake L. 2 years ago on Google
    Had a pleasant 3d2n stay using the rediscover vouchers. Added on club benefits so enjoyed the free flow cocktails and snacks at the lounge for both days. Compliments to Angeline (lounge manager) and Tracy (waitress at Porta) for their generous hospitality and service


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