5/5 Alex B. 4 years ago on Google • 10 reviews
Wonderful
service!
I
accidentally
booked
the
wrong
type
of
room
that
was
non
refundable,
and
they
were
able
to
cancel
it
without
a
charge.
Then,
after
that
cancellation
I
rebooked
the
room
using
the
right
type,
but
for
the
wrong
dates!
(Its
like
I've
never
booked
a
hotel
before,
despite
doing
it
almost
weekly
for
business)
this
incurred
a
no-show
fee
as
I
hadn't
landed
in
the
country
yet
(I
knew
travel
would
add
a
day,
and
I
had
booked
it
right
the
first
time,
but
mistakes
happen)
they
were
able
to
waive
the
no-show
fee
as
well!
Absolutely
amazed
by
this
level
of
service
as
I
don't
yet
have
any
status
with
the
park
hotel
group.
I
will
definitely
be
making
future
reservations
here,
based
on
this
experience
alone!
The
rooms
are
nice
and
well
kept,
and
the
views
are
also
nice.
The
pool
is
wonderful
to
lounge
and
relax
by,
and
the
gym
is
well
stocked.
I
haven't
tried
the
breakfast
buffet
yet,
but
prices
are
reasonable
and
the
selection
looked
quite
good.
Definitely
a
good
choice
for
a
Singapore
vacation
or
business
stay,
and
wonderful
service
all
around.
Thanks
again
for
sorting
out
my
mistakes
and
not
charging
me
extra
for
them!
A
great
first
experience
in
Singapore.