3/5 K K. 7 months ago on Google
My
wife
&
I
booked
a
room
at
the
Park
Royal
Collection
Hotel
in
Marina
Bay
to
celebrate
our
Anniversary.
This
was
our
1st
trip
to
Singapore
and
we
had
read
many
positive
reviews
of
the
hotel.
Our
actual
experience
during
our
stay
however
fell
well
short
of
our
expectation
for
a
5
star
hotel
at
this
price
range,
mostly
because
of
the
poor
service
in
the
main
entrance
from
the
bell
hops
&
doormen.
On
the
positive
side,
the
hotel
itself
is
beautiful
inside,
the
rooms
spacious
with
modern
amenities
and
our
Marina
Bay
view
was
pretty
spectacular
with
a
large
balcony.
The
king
size
bed,
pillows
&
linens
were
extremely
comfortable.
The
bathroom
was
pretty
spacious
though
the
shower
is
very
cramped
for
2
people.
Check
in
was
relatively
painless,
however
our
negative
experience
started
upon
arrival
at
the
hotel
we
arrived
at
8:30pm
to
check
in
and
none
of
the
bell
hops
or
doormen
offered
to
help
us
unload
our
luggage
from
our
Grab
or
bring
them
to
check
in
counter
on
the
4th
floor
which
was
strange.
After
checking
in
on
the
4th
floor
no
one
offered
or
asked
if
we
needed
our
luggage
brought
to
our
room.
Normally
I
really
don't
mind
taking
my
own
luggage
upstairs
myself
but
at
a
5
star
property
you
don't
expect
to
have
to.
Not
sure
if
the
8:30pm
arrival
time
had
anything
to
do
with
that
but
we
still
just
never
got
any
kind
of
smile
or
greeting
from
any
of
the
staff
when
we
were
coming
&
going
from
the
hotel
both
nights
we
stayed
there.
The
doormen
didn't
say
a
word
to
us,
they
were
more
interested
in
texting
on
their
phones
or
having
conversations
with
each
other
which
just
struck
me
as
very
weird.
I
did
notice
some
group
arriving
guests
were
treated
much
nicer
downstairs
in
the
day
hours
by
the
doormen
so
maybe
this
is
only
an
issue
with
the
night
crew.
Location
wise
it's
about
a
20
minute
walk
to
the
Marina
Bay
Sands
hotel
&
shopping
mall
area
but
still
felt
very
safe
even
during
late
hours
past
midnight
to
be
walking
there.
Overall
the
property
itself
is
very
nice,
location
is
good,
rates
are
reasonable
for
a
5
star
hotel
by
the
marina
area,
but
service
definitely
needs
work.
There
are
other
great
hotels
in
the
area
at
that
price
point
that
may
offer
better
service
in
my
opinion.
Fullerton
was
also
very
nice
and
service
there
is
on
another
level.
If
you
want
to
splurge
and
want
a
top
notch
experience
&
best
location,
just
stay
at
the
Marina
Bay
Sands.