1/5 Carolyn S. 2 years ago on Google
It
was
a
really
awful
experience
at
Sofitel
Sentosa.
We
were
booked
for
a
one-night
stay
under
the
hotel's
pet-friendly
offer.
3
adults,
1
dog.
Reception
We
were
not
exactly
ushered
to
where
we
had
to
be
after
we
alighted
from
our
taxi.
All
we
were
told
to
do
was
'Safe
Check-in'.
Of
which,
the
staff
gave
us
no
instructions
on
what
to
do
over
their
system.
After
doing
our
safe
check-ins,
we
found
our
way
to
what
seemed
like
the
Concierge
for
Hotel
Check-in.
My
sister
got
in
line
for
registration
while
me,
my
mom
and
our
pet
dog
waited
in
the
lobby.
A
few
minutes
later,
a
staff
came
to
us
and
told
us
to
'stand
one
side'
while
throwing
looks
at
my
dog.
First
when
I
heard,
I
hurriedly
replied
with
a
'OK'
but
then
I
realised
I
didn't
know
what
he
meant
by
'stand
one
side'.
Which
side
did
he
want
me
to
stand?
Against
the
pillar,
against
the
wall,
next
to
the
concierge
doors
or
next
to
the
planters?
I
was
really
confused
but
I
think
I
know
why
he
wished
we
didn't
stay
in
the
lobby
-
was
it
because
of
my
dog?
If
that
was
the
case,
where
should
we
pet
owners
be
waiting
with
our
pet?
Registration/Check-in
time
My
sister
spent
20
minutes
inside
an
enclosed,
badly
ventilated
room
for
registration.
It
made
me
wonder
about
Sofitel's
efficiency
and
also
health
awareness
given
the
current
pandemic
situation?
If
check-in
time
was
3pm,
Sofitel
should
expect
majority
of
guests
to
arrive
at
that
time
to
register.
I
strongly
recommend
you
update
your
check-in
process.
Make
use
of
your
spacious
lobby
area
to
do
check-ins.
Your
concierge
staff
should
be
able
to
process
registrations
over
portable
devices
like
an
iPad
and
then
collect
any
necessary
prints
from
the
print
room
while
your
guests
wait
by
the
lobby,
with
fresh
air.
Hotel
Room
I
actually
cannot
believe
Sofitel
has
not
got
decent
interior
or
furnishings.
Everything
was
super
dated.
The
room
was
dark,
some
wood
finishings
on
the
wall
were
cracked,
the
toilet
door
and
bathroom
door
opened
up
to
each
other
which
means
they
can
clash
into
each
other
and
break,
the
curtains
were
old
and
rusty,
the
outdoor
deck
and
seatings
were
really
dirty
and
sandy!
TV
was
not
working
and
my
sister's
name
was
addressed
wrongly.
Transport
and
Customer
Services
FYI
Sofitel
provides
no
transport
services
within
the
island.
Yes,
Sentosa
is
a
small
island
but
it
is
not
that
small.
The
location
of
Sofitel
is
not
the
most
accessible
too.
When
I
made
a
call
to
Sofitel's
customer
service
team
seeking
help,
the
assistant
over
the
phone
either
interrupted
or
defended
herself
instead
of
letting
me
finish
my
sentence.
At
many
points,
all
I
heard
was
'but
mam',
'but
mam',
'let
me
finish
mam',
'listen
to
me,
mam'.
And
for
half
of
that,
I
did
let
her
explain
herself.
When
I
had
my
chance,
I
made
it
known
to
her
that
she
should
be
listening
to
me
and
what
I
had
to
say.
She
was
supposed
to
provide
assistance.
If
she
was
unable
to
help,
the
least
she
could
do
was
listen
to
me
and
let
me
finish
my
sentence.....
seriously.
I
was
appalled
by
Sofitel
for
hiring
such
a
staff
member!
Also,
Sofitel
pays
almost
no
attention
to
details
about
their
guests.
No
personal
touch!
It
was
my
sister's
birthday
but
Sofitel
GAVE
NOTHING
to
her.
The
last
time
we
were
at
Village
Hotel
for
my
sister's
birthday,
they
gave
her
a
cake!
Food
and
Beverage
(pet-friendly)
Yes,
Sofitel
offers
pet-friendly
staycation.
But
there
is
NOTHING
for
the
pet
to
do
except
staying
in
the
room
and
walking
with
their
leash
on.
Sofitel
provides
ZERO
pet
food
or
food
option.
Even
with
alfresco
seating
in
some
restaurants
in
Sofitel,
they
did
not
allow
pets
to
join
their
human
owners.
Honestly,
I
could
have
done
way
more
with
my
dog
by
staying
at
home.
Food
and
Beverage
(human)
Kwee
Zeen
has
the
most
amazing
wait
staff.
If
you
stood
at
the
same
automated
doors
as
them,
they
would
not
let
you
pass
first
because
they
are
so
important
and
so
much
in
a
hurry
that
they
have
to
get
through
before
you.
Warning:
There
are
literally
red
fire
ants
EVERYWHERE
in
Sofitel
even
on
their
posh
floor
tiles.
It
is
really
gross
to
have
to
walk
through
an
army
of
ants!!!
DONT
GO.