1/5 Priyadarshini R. 4 months ago on Google
Booked
this
hotel
through
Expedia
for
1
night
(17Oct),
for
myself
and
my
11yo
daughter.
It
was
primarily
a
trip
to
the
Sentosa
Resort,
so
a
simple
room
to
rest
at
the
end
of
the
day
was
what
we
needed.
We
arrived
earlier
in
the
morning,
and
the
front
desk
staff
was
kind
enough
to
allow
us
to
drop
our
cabin
bag
in
a
room
that
was
ready,
though
we
were
hoping
to
leave
it
with
the
concierge.
Location
wise,
it
was
a
relatively
short
but
uphill
walk
to
the
property
from
the
train
station.
Not
great
if
you're
lugging
more
than
1
bag.
The
room
was
a
standard
room,
cleanliness
was
acceptable.
Everything
was
working.
Our
miserable
stay
started
in
the
evening
when
we
returned
after
a
whole
day
at
the
Resort.
It
was
a
very
hot
day
and
we
hoped
to
get
a
dip
in
the
pool.
There
were
2
on
their
site.
One
on
the
rooftop,
but
not
covered.
It
wasn't
ideal
for
us
as
it
was
really
hot
outside.
There
were
no
staff
around,
nobody
coordinating
towels
or
refreshments.
There
was
a
phone
nearby,
and
I
was
told
later
on
that
it
could
be
used
to
order;but
there
were
no
sign
stating
this.
We
went
to
the
2nd
pool
on
the
ground
level,
nestled
in
some
greenery.
Nice
place,
but
the
pool
was
quite
dirty
with
a
lot
of
natural
leaves
falling
off
the
trees
around
it,
sand,
stones
and
some
black
grainy
stuff
at
the
bottom
of
the
pool.
There
were
no
staff
there
either
to
coordinate
anything
or
cleaning
up
the
dried
and
scattered
leaves/twigs,
etc.
There
was
one
basket
with
rubbish
in
it,
and
nowhere
to
put
used
towels.
We
went
to
the
only
restaurant
they
had,
Shutters.
Entered
around
6.45pm
and
there
was
one
large
family
of
7
and
another
table
with
2
people,
plus
one
staff
dining
as
well.
We
ordered
a
simple
fried
noodle
and
vegetarian
pasta.
We
were
tired
from
the
full
day
itinerary
and
just
wanted
to
have
a
simple
meal
and
rest.
The
family
of
7
were
being
served
in
order,
the
other
table
of
two
left
shortly,
so
did
the
dining
staff,
we
were
still
not
served.
A
couple
came
in
AFTER
us,
eventually
they
were
served
with
a
full
meal
by
the
looks
of
it,
but
we
were
still
waiting.
The
waitress
who
kept
apologising
and
telling
us
to
wait
wasn't
really
helping
because
of
what
was
unfolding
around
us.
At
that
point
I
just
felt
insulted
and
discriminated
against.
My
daughter
was
hungry,
and
we
were
too
tired
to
leave
and
walk
down
looking
for
restaurants
in
other
hotels.
We
waited
for
1
hour
and
7
mins
before
we
were
served
with
a
real
lousy
version
of
vegetarian
linguini
and
a
'Mee
Goreng'.
We
ate
¼
of
what
was
served
to
us,
and
the
kitchen
tried
to
give
us
complimentary
cut
fruit
,
which
I
was
too
disappointed
and
upset
to
accept.
Finally
they
had
the
audacity
to
bill
us
for
what
I
deemed
as
atrocious!
Even
though
I
had
chosen
to
pay
extra
for
breakfast
the
following
day,
I
cancelled
it
at
the
reception
before
heading
back
to
our
room.
An
hour
later
I
found
an
envelope
slot
under
my
room
door
apologising
and
stating
that
dinner
order
usually
takes
45
mins
to
be
served!
The
next
day
during
our
checkout,
the
restaurant
manager
explained
that
they
were
very
short
of
staff
and
that
he
will
check
how
the
service
went
south.
I
suggested
he
started
by
viewing
the
cctv
that'll
show
their
critical
lapse
in
service
and
how
nothing
justifies
the
disgusting
way
we
were
handled.
My
daughter
enjoyed
the
sighting
of
a
lone
peacock
on
this
property,
and
while
their
landscape
was
well
maintained
I
can't
say
the
same
for
their
restaurant
and
pool.