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  • 4/5 Sinta L. 1 year ago on Google
    As I had health matters to do at Mount E Novena, staying at Royal Hotel Novena was a good idea. It's pretty close to the hospital and there's a bus stop just in front of the hotel when I need to go to Orchard area. I stayed for 3 nights. My room was pretty decent. I wish the lighting was better. My twin beds were comfortable and clean. There's a slight minor flaw I found in my bedsheets. I like the idea of water dispenser. 👍👍👍 Good way to support green environment! Another plus for this hotel: 7 min walking distance to United Mall. This mall was good, especially when you were looking for children's needs: toys, books, clothes, etc. Breakfast menus were not many, still okay though according to the room price. I wish they provide more fresh fruits.
    4 people found this review helpful 👍

  • 4/5 NasGan 4 months ago on Google • 290 reviews
    The hotel is nice. 3 minutes Walk to the Novena Mrt station. The bus is just opp. the hotel which will take you to the hawker food area. They have laundry too which costs $6 for 1 hr. I didn't eat breakfast at the hotel because it was expensive at $28 as we were 3 so we are outside which became cheaper.
    2 people found this review helpful 👍

  • 5/5 Besharps 2 years ago on Google
    Booked a deluxe room with request of 1 large twin bed, when I checked in they said none available. They did managed to switch me to a family room instead which had twin bed only downside is it is at a lower floor. I also managed to check in an hour before the timing given. Room was tidy and neat when I entered. The best part of the room is definitely the bathtub, however it is only big enough for an average height like me (1.7m/5'7") so keep in mind if you are taller. Wifi is decent, not super fast but good enough for streaming videos. I also would like to compliment the room service as I called to request some utensils and they delivered to me in under 5 mins, so do call them if you need some! (see pic below). Thanks to all hotel employees for a pleasant stay.
    3 people found this review helpful 👍

  • 5/5 Prince Jude H. 1 year ago on Google
    I like the way they clean the rooms and replace towels and fix the bed every time we are not around the room. There’s a water dispenser as well on the hallway with hot, cold, and warm option. There’s also a laundry room where you can do the laundry on your own with available free detergent. The free breakfast buffet is one of the best thing we had on this hotel due to different varieties of food and they also change the menu everyday so you won’t eat the same food on a different day. Over-all it was a great experience staying at this hotel. 🫶🏼
    3 people found this review helpful 👍

  • 2/5 Setiawaty L. 1 year ago on Google
    Hotel Royal is located on Newton Road which is quite strategic. As an old hotel, it looks like needs renovation. The room’s quite spacious, unfortunately the room’s damp, and the properties so smelly. Furniture may also need to be replaced. The wifi’s very poor. Provide the drinking water dispensers at every floor. Breakfast variations are not too much, but it’s okay. The service is quite good and the staff is also friendly. There’s a bus stop in front of the hotel
    3 people found this review helpful 👍

  • 1/5 Stefanus T. 8 months ago on Google
    Hotel from hell. Avoid at any cost. The only thing ‘Royal’ about this hotel is it’s a royal pain in the rear end. I had the misfortune to stay twice in this hotel and on both stay SOMETHING went wrong. The worst was when the hotel mistakenly cancelled one of my room reservation and had the guts to charge me extra bed to accomodate my stranded party. Room is old, smells, and dirty. Door key card sensor was broken. Rooms wasn’t properly cleaned for new guests. Restaurant host is rude and short tempered when faced with multiple guest request. Not realizing that’s part of the job. The staff at this hotel should all resign due to sheer incompetence and the best thing to do is to turn the building into a parking garage.
    3 people found this review helpful 👍

  • 1/5 Sally L. 2 months ago on Google • 5 reviews New
    Stepping into the hotel seems to have transported me back to the 70s. The moment I stepped into the hotel, we were "welcomed" with musty and stale air in the hotel lobby. Hotel has no security in the lift as we do not have to use the key card to activate it. The room was a total disappointment. Mouldy smell lingers, mould on the sofa and weird stench in the toilet. We couldn't bear staying in such a room and requested for change of room. Called the front desk manager was told he will send someone to check on the room. Took the 15mins for someone to come with a air freshener..the staff agrees that the room smells horrible and told me to request for a change of room. He made a call and informed someone in the hotel about this inspection he did and I was told that front desk will call me to inform of new room. I received no calls and decided to call front desk again. The front desk manager wasn't informed of situation and I had to explain all over again. I was informed to "pack your stuffs" and I will let you know the new room number. This situation should have been better managed. We got a new room, no mouldy smell this time but hotel room is old and windows not cleaned. Total disappointment and will never visit again.
    2 people found this review helpful 👍

  • 1/5 Alvin L. 2 years ago on Google
    Never recommend this hotel, book/visit at your own risk. Really poor customer service. Visited on 27th July 2021 early-afternoon, and queued for 1hr+ just to check-in. However, a staff/manager came out to announce that they are overbooked and having lack of cleaning staffs. Were asked to choose between (a) waiting for another 1-2 hours until check-in; or (b) leave with refunds (no compensation). The issue of them being overbooked and having lack of cleaning staff is small issue, but a bigger issue is that they knew that this is the situation, yet they only let their customers know AFTER they have already waited for 1hr+ in the queue for check-in. Many people were furious as well, which could be due to the long wait with faulty air-conditioning in the lobby, causing it to be very warm and humid. Outrageous.
    2 people found this review helpful 👍

  • 1/5 Celine C. 2 years ago on Google
    We spent 1 night in the hotel on 12 June 2021. The hotel is average. The customer service was poor, the cups in the room were very dirty and there were coffee stains inside. I called 3 times to ask for a new clean cups but no one paid any attention. The air-conditioning in the room was not cold at all, and i was still sweating when i slept at night. The hair dryer in the toilet is still stained with dirty stains. It seems very disgusting, i will not stay at this hotel again. I very angry.
    2 people found this review helpful 👍

  • 1/5 Jacob T. 2 years ago on Google
    Slow and backward administrative process that is still paper-based. Unable to check in when guest that made the booking was not present. Was told that a hold had to be made on credit card because the guest who booked was not present at check-in even though room had already been fully paid for via third-party portal. Even though it was supposed to be a hold and the staff claimed as such, it turned out to be a charge and time and effort had to be wasted to get the hotel to reverse it. Hotel location is reasonably good with amenities within walking distance, but that is about it. Centralized air-conditioning was not effective in cooling room even when adjusted to lowest temperature. Room cleanliness was subpar with ants on table and dirty carpeting. Tiled flooring in room and bathroom was greasy from previous occupants walking barefooted. Part of the flushing mechanism of toilet bowl was stuck. Other furnishings are about what can be expected of a low-end budget hotel - the hotel has seen better days, and the setup showed its age. For the price, there are better hotels with better amenities. Not recommended unless one must stay in the area.
    2 people found this review helpful 👍

  • 4/5 Chris T. 1 year ago on Google
    We were lucky to get the room we booked and a good sized bed. But we did hear that it's a first come first serve thing. It's a possibility to not get the room you booked. Good price though for a hotel with a bathtub and swimming pool. Decent furnishings. A little dated and not much to do but good enough for a short getaway.
    2 people found this review helpful 👍

  • 5/5 Sourabh Y. 1 year ago on Google
    The rooms was really spacious and the view was damn good! The buffet breakfast spread was really nice with a diverse options for veg and non veg. Also this place is just a 6 min walk from the Newton MRT station and also has a bus stop right in front of its grand porch - so city hopping is convenient and easy!
    2 people found this review helpful 👍

  • 4/5 Hiền T. 6 months ago on Google
    The hotel is Chinese style, old furniture, equipment needs to be upgraded to be more suitable in Singapore. Experienced 2 nights in the hotel and ate 2 breakfasts here, the same breakfast for 2 days, including sweet bread, stir-fried vermicelli, pho, fried food, milk, coffee. The hotel is a bit old but quite clean, widely and the staff is friendly. Hotel location next to bus station and shopping center. I come from Vietnam and I am satisfied here
    2 people found this review helpful 👍

  • 4/5 Ben W. 1 month ago on Google • 359 reviews New
    I will say is value for money, it is a old hotel after all, both basin and bathtub tapware is kind of faulty, constant vacuum cleaner noise from somewhere, water running from room above. One thing is they only give you one room card, which you must use for power, so ideally guest should have a spare useless card for room power. Room also should supply extra glasses and maybe some bottled water.

  • 5/5 Dwi P. 5 months ago on Google • 321 reviews
    Old hotel but good maintained. The room is spacious but the bed must be renewed (the mattress hardens). Good hospitality. The breakfast is quite good but simple one. The bus stop right in front of the lobby, easy to go everywhere. MRT station is quite far. Its location is surrounded by many apartments, and quite difficult to find public restaurants. We will be stay here next trip.

  • 1/5 shivesh M. 1 month ago on Google • 8 reviews New
    Posting on behalf of my wife. She stayed with them while on business travel. Reception is utterly rude and with no regards for customers. Not sure if only Indians are treated that way or it their usual way of conduct. Rest nothing much to complaint. Not just my wife the office colleague traveling with her who booked same hotel, she had even worse experience. Not worth it.
    1 person found this review helpful 👍

  • 3/5 G E. 2 years ago on Google
    The hotel check in took long compared to other hotels. The hotel did not give mineral water. The check in time is 2pm. However. I checked in early and receptionist help out in early check in. The hotel was clean and ambience was Good. Rooms were spacious.
    1 person found this review helpful 👍

  • 1/5 Jay T. 2 years ago on Google
    A painfully slow check in process. I wonder if the front staff knew what they were doing or what they were supposed to do. It took a snail-race duration to check in a guest. A long queue line moving at a glacial pace.
    1 person found this review helpful 👍

  • 1/5 Faizal Y. 2 years ago on Google
    First, upon checking at 8 pm, I was given room number #624. When we unlock the door we found out that the room has been occupied by someone else. An Indian guy who has just finished taking his shower was shocked to see us. I apologized to him and left the room. I went back to the Reception and demand an explanation on this, but what I heard is the word "SORRY" and the male and female staff started blaming each other. Second, we were given room number #1217. At first, it was a pleasant, quiet, and relaxing night till at about 2 am, we were awake by water dripping profusely from the false ceiling. I suspected it came from the Air Con. When I switch off the AC, about 10 minutes later, it stopped dripping. We have to sleep the rest of our night without any Air Con. Wrote an email to them, what I received as a reply as usual, apologising with no Service Recovery given. Not Highly Recommended although it’s value for money & affordable. Poor Customer Service.
    1 person found this review helpful 👍

  • 4/5 Gayathri D. 2 years ago on Google
    I was very skeptical on booking this hotel after reading all the past reviews. Still went ahead as I needed an affordable place to stay while my home was being renovated for 13 nights. This place is value for money. Not your dream staycation hotel though. So if you are looking for a posh 5 star place look else where. My family room was clean. Bedding was a bit worn out but clean. Pillows were very comfortable. Toilets were clean and I have no complaints. Ample toiletries. My fridge wasn’t working but I not planning to use so I didn’t care. Water dispensers both hot and cold are on every floor. Great initiative to do away with bottled water. Best part was that there is a self service launderette in the hotel itself which u can pay and use. Not very expensive. Overall I was very happy with my stay. If you are not very picky pls go ahead and make your booking.
    1 person found this review helpful 👍

  • 1/5 General Evan 7. 2 years ago on Google
    Toilets mouldy, stuff like bathroom curtain and ironing board rusty with dirt and mould. Looks old and weathered. Definitely not recommended even for the low price. Spend a bit more on other hotels and get 200% better quality. Check in was also way too long. Took 2 hours. Staff unresponsive and unreliable. Looks like they don't even know what they are doing. Never coming back again.
    1 person found this review helpful 👍

  • 1/5 alvin c. 2 years ago on Google
    The worst check in experience i have ever experience. The staff gave me a room which is already occupied by other guest. When i went in the guest in the room scolded vulgarities at us. Upon changing another room for me, i found cigrette buds in the it and a strong smoking smell can be smell throughout the room. The stuff claim that the entire hotel is supposed to be non smoking room. Check in time is 3pm but because of all the delays i only get to check in at 4.30pm. The worst part is that the reception staff does not even apologise to me and she gave me the blur look. Highly recommend not to go to this hotel with such service.
    1 person found this review helpful 👍

  • 1/5 Ezann E. 2 years ago on Google
    Utterly disappointed. Sent an email to request for an arrangement for my partner's birthday. The front desk manager promised in the email to send a fruit basket, together with a card with my partner's name written on it but there is nothing on the day of my arrival! Printed out & showed the staff my email. The manager & few other staffs read my email but did nothing about it! Very disappointed!
    1 person found this review helpful 👍

  • 4/5 Lynn L. 2 years ago on Google
    Bus stop is right in front of the hotel lobby, easy access to MRT Station. Rooms are great, bed is fine, overall is good. One star missing as I was left waiting for almost 2 hours for just to changing room as the air-conditioning in my room was suddenly cut off on its own without any reason.
    1 person found this review helpful 👍

  • 5/5 MK Y. 2 years ago on Google
    It's an old hotel. And when I called to enquire, I got a super rude staff answering me. While having these negative points, when I reached the hotel, the other staff are quite friendly. The hotel also placed 2 of my rooms next to each other. While checking in took a bit longer, but checkout was fuss free, you can just deposit the door card into a box at the lobby counter. Parking is complimentary.
    1 person found this review helpful 👍

  • 3/5 iera e. 2 years ago on Google
    The service was good. Room's quite spacious and the TV is a smart tv. Everything is clean however the wifi internet is not accessible even if you're a hotel guest. its not free and you have to pay quite an amount. Hence, the rating. Overall, 6/10 for a night there.
    1 person found this review helpful 👍

  • 4/5 John T. 1 year ago on Google
    Old established hotel, some things are still from the old era like the coffee shop. Rooms are well kept, amenities in room are complete and sufficient for guest use. Yes old hotel but they upkeep to the trend of a modern hotel.
    1 person found this review helpful 👍

  • 4/5 Bernard A. 1 year ago on Google
    Great big rooms and clean bathrooms. Food at ground floor prices was very reasonable.. easily accessible to a nearby shopping centre United Square for food and groceries if required.. only 5-10mins walk away…
    1 person found this review helpful 👍

  • 1/5 Magdeline V. 1 year ago on Google
    I stayed here for 6d5n. my stay was horrible. the only good thing about this hotel was the location and the size of the room. otherwise, everything was very bad. asked for a king sized bed but they didn’t have at the moment hence they gave us two single bed (which we had to combine it), they told us that they will change our room the next day, but didn’t despite requesting multiple times. despite putting up, “don’t disturb” , the housekeeping staffs rang the bell multiple times and asked if we are checking out. room service is more like self service. no room service is given, had to go down ourselves to get plates, glass and utensils. the reception takes a long to answer the calls. and the house keeping isn’t done properly. my room was still a mess after housekeeping. the reception in this hotel is VERY bad and their WIFI don’t work efficiently as well. throughout our stay here, we kept trying so hard to get wifi and reception. the hotel collected deposit apart from the room rate and told us they will refund back the deposit, but till this date there’s no news from the hotel. my advise, never go to this hotel !!! the room rates are ridiculous for the service they give.
    1 person found this review helpful 👍

  • 2/5 Clair E. 1 year ago on Google
    Good location in front of bus stop. The rooms are big and spacious but lacks cleanliness and is outdated. Stained and itchy sheets, dusty shelves, and old towels. Non smoking rooms smelled like smoke. Although the staff was accommodating to our complaints and tried their best to give us a better experience and gave us room change option
    1 person found this review helpful 👍

  • 3/5 R T. 9 months ago on Google
    It seems this hotel is suffering from aging, signs of aging are very visible from outdated towels, rusty railing in the bathroom, but what shocked me the most was they checked me into the room they had not cleaned from the previous guest with a lingerie still hanging in the bathroom and unmade bed when I checked in : ( , but they gave me a new renovated room which was nice but the aircon was too noisy due to aging. The room is big which is very rare to get for a 3 star hotel in spore, hotel in singapore is not cheap, and this is one of the few budget friendly hotels in singapore, so I guess it's fair to say you get what you pay for.
    1 person found this review helpful 👍

  • 5/5 Suvan C. 7 months ago on Google
    Would highly recommend Hotel Royal for your stay in Singapore. The location is amazing with two MRT stations just a few minutes walk away, bus stop right outside, and Newton Food Court (featured in Crazy Rich Asians) really close by. The staff were very kind and helpful, the manager Michael upgraded our room after noting our party of three and seeing the excess amount of luggage we had. The rooms were cleaned every day with fresh towels and our beds made. The AC and internet were a slight issue but did not tarnish our wonderful stay. I will continue to stay at Hotel Royal when I return as the kindness of the staff and easy of getting around make it a perfect place to stay in Singapore.
    1 person found this review helpful 👍

  • 5/5 Ricky P. 1 month ago on Google • 179 reviews New
    The hotel was nice, we had a pleasant time during our stay. And they have a bus stop in front of the hotel lobby, make it easier to find public transportations.

  • 4/5 Oleg L. 2 months ago on Google • 174 reviews New
    Hotel has great localisation and used to be I assume one of the best hotels in the area, but at least 15 years ago. Everything is kept in relatively good condition, but everything is old. old windows, old painting, old ceramic in the bathroom. cleaning was also not at the best level, it wasn't dirty per se, it is just it could be visibly cleaner if someone spent more than 2 minutes washing the window for example. the front desk employees were ok, nothing too good, nothing too bad to mention. The big plus for this place is that it is considerably cheaper than anything else in the area.

  • 5/5 Somes w. 2 months ago on Google • 3 reviews New
    The rooms were spacious, clean, and tastefully decorated, providing a comfortable retreat. The hotel's amenities, including the on-site restaurant and fitness center, added to the overall convenience. The central location made it easy to explore the city. I highly recommend Hotel Royal for a delightful and memorable stay.

  • 2/5 Katherine C. 2 years ago on Google
    Will not recommend this hotel at all. 1st, service staff at both check in & carpark coupon counters are both not only not smiley and welcoming. In fact they appear grumpy and impatient to answer when we queried about facilities like pool usage breakfast hrs etc. We did not wish to let this affect Staycation mood and just let it go. After entering room is second dismay. The room smelled musky with an even heavier smell of sewage inside bathroom. Bathroom was old and full of stains and yellow marks in bathtub. Only could go take a look at pool after booking but take note pool only opens 1-5pm daily. Wonders why only open 4hrs daily during the most scorching hrs, not to mention 5pax limit per hr due to covid situation means one may nt get to even go in or use the pool unless advance book. Do not go to stay in the hotel, money much well spent in others. We did not even bathe and went home as its cleaner!

  • 1/5 ji y. 2 years ago on Google
    Worst hotel I have ever stayed in. Check in took long. Out of 3 lifts only 1 working and lift was super slow. Had a long queue for the lift by the time it came to level 1. Corridor smells of strong CIGARETTE SMOKE even though smoking isn’t allowed and no staff did anything about it. Full of youngsters breaching COVID-19 rules by bringing so many people in 1 room, and hotel still did nothing about it. Can hear people laughing loudly and blasting music. Not peaceful at all. Need to pay for internet services, take note. Room service takes too damn long to answer. I’m actually calling room service while writing review and this is how angry and disappointed I am staying here. Waiting over 30 mins for room service on the line and still no one answers. Cups are not washed, no mineral water provided. Bathtub have pubic hairs and not clean. Yes it’s cheap but it’s not even clean. I will NEVER ever come back to this hotel even if it’s free, and I recommend everyone to just pay a little more elsewhere to stay because it is not worth the money.

  • 4/5 acuppakopi 2 years ago on Google
    Staycation. Front desk service can be improved vastly. Need someone who understands and able to communicate in English well. Service was ok. Very generous with toiletries provided. The family room has been utilised quite frequently but kept clean along with the toilet, but there was much cleaner rooms on the same level.

  • 4/5 DrandMrsNg 2 years ago on Google
    Old school nostalgic hotel. Large rooms, walking distance to novena mrt,velocity and square 2. A short bus ride to newton hawker center. This hotel is old indeed but for the price and all, it's worth the stay.

  • 3/5 Jim K. 2 years ago on Google
    This is an old hotel that dates back to the 1970s. Renovations over the years were obviously carried out to keep it up to date. Our room was rather large. Might even have been a junior suite, I'm not sure but it was big. Letdown No. 1 : Owing to the building's design, our room had an odd-shaped, raised (by about 1.5 feet) recessed area adjacent to the room's window which came with a rather comfortable, custom-shaped cushion that could actually serve as an additional bed. The size of the recessed area, while odd-shaped could accommodate an adult of less than 1.75m in height and rather cosily so. Unfortunately, no attempt was made to vacuum/wash the cushion or so and it was dusty to the touch. God knows what kind of rash 0 might develop sleeping on this actually comfortable cushion. What a shame! Letdown No. 2 : The duvet smelled! Disgustingly so too! Jesus! Send it to the laundry, dry it in the sun, whatever! Do something!

  • 3/5 Elaine C. 2 years ago on Google
    The room and environment already shows how old the hotel, though it was still okay for a cheap staycation. The toilet drainage was bad, the bathtub will still leak even with the stopper. The shower head kept leaking water as well. The Airton was already set to 15 degrees C but its feels like room temperature in the room. Though it's good that they have Netflix and YouTube services. The fridge was unfortunately too small ... I called reception but since the restaurant is closed, they insisted there's nothing we could do. So I had to find a way to stuff all my food in the fridge. The hotel needs some cleaning up and upgrading of the equipment. And for breakfast, we were asked if we wanted Set A or B but they just served us the drinks without asking for what we wanted. Overall, it's still...okay.

  • 4/5 Cipherous S. 2 years ago on Google
    Honestly, the staff was friendly and pleasant, aircon was sufficiently cold but the beds sort of felt too light and moved very easily just by tossing in bed, my showerhead was also broken :( Overall, quite minor complaints for what is a decent experience in this hotel!

  • 1/5 Han 2 years ago on Google
    Never coming back to this hotel again, receptionist made my guest wait for a good 3hr when she could be in the room rest. Such professionalism is uncalled of. Please sort this mess out.

  • 1/5 Wen 2 years ago on Google
    I have never met any hotel front desk or service personnel as rude as this one. Not willing to help with anything. Go elsewhere if you want to be treated as a guest, this hotel does not deserve your money.

  • 5/5 vinh hoa l. 2 years ago on Google
    (Translated by Google) Memorable (Original) Đáng nhớ

  • 2/5 N K. 2 years ago on Google
    房間環境算大,燈光昏暗,不建議商務人士入住。設備老舊但還堪用,隔音極差,可以清楚聽到門外的聲音。前台服務人員態度極差,非常沒有耐心,常常處理事情要等很久。我的房間冷氣壞了通知前台,告知我會另外通知幫我換房後就沒有下文了。唯一好的是清潔人員態度積極良好。

  • 4/5 여니Lina 2 years ago on Google
    (Translated by Google) First of all, it is difficult to get a bathtub and a fairly large bedroom at this price. It wasn't bad for the Singh center either. The staff are generally friendly, but the reception staff are a bit savassa, and the old lady is unfriendly. The hotel password was also strange at first, but it is Welcome Golbengi H.R. Anyway, the cleaning is not neat, but a lot of amenities are provided, and there is a laundry room and microwave on the 4th floor. There is a water purifier on each floor so you can drink there. (Original) 일단 이 정도 가격에 욕조랑 꽤 큰 침실을 받긴 어렵다. 그것도 싱 중심에 나쁘지 않았다. 직원들은 대체로 친절하긴 한데 약간 사바사로 리셉션쪽 직원들이 나이든 아줌마는 불친절. 호텔 비밀번호도 첨엔 이상한거 알려줬는데 웰컴골뱅이에이치알이다. 여튼 청소는 깔끔하진 않지만 어메니티는 잔뜩 갖다주고 4층에 세탁실이랑 전자레인지가 있다. 물은 각 층에 정수기 있어서 거기서 먹으면 된다.

  • 3/5 Aaron N. 2 years ago on Google
    Pros: Super slow check in time so you can escape if you need Close to pogchamp mall (novena square) Water pressure shiokballs GF Super slow lift (phobia of fast lifts) No bidet to save water ❤️ Strangers hair in bathtub of we know someone has enjoyed their stay here before us Windows cannot be opened so i get to savour the funky smell when i walk in Oriental interior design super throwback to qing dynasty vibes Hallway smell like cigarettes so don’t need go out take smoke break, just stand in the hallway Koi fish in lobby Conclusion: Overall it’s alright, you get what you pay for.

  • 5/5 Sea Peng G. 2 years ago on Google
    Great location, value for money, room is comfortable and cosy. Executive on Duty Alice is pleasant, hospitable and accomodative. Overall enjoyable stay. Thanks!

  • 1/5 Tommy D. 2 years ago on Google
    Seriously made me waited for more than an hour before checking in! Rooms are very spacious and beds are good but the counter staff is rather slow in processing. Ridiculously long queue, the counter staff is getting more and more inefficient as time goes by, lost faith in their speed of processing for good already. I cannot comprehend their lack of speed and efficiency at all!

  • 5/5 Lim Pik O. 2 years ago on Google
    👍

  • 3/5 S H. 2 years ago on Google
    Why wait so long one..

  • 5/5 cse1217 2 years ago on Google
    Hotel Royal has a very strategic location that is very convenient to Novena, Newton and Orchard. It is also value for money and attracts many South East Asia travellers. It is also very convenient with walking distance to Velocity and United Square. It's also walking distance to the Newton Food Centre which provides outdoor local delicacies featuring on seafood, satays, chicken wings. They also provide wedding banquets at a very affordable prices. Staff are helpful as well. There is a bus stop directly outside Hotel Royal which makes public transport easy to access. Staff also helps to get taxi when tourists need it. #ILoveHotelRoyal

  • 1/5 Li Yuan K. 2 years ago on Google
    First impression already terrible, check in process is inefficient and more than 30mins waiting time, if you’d like to reduce your suffering, come queue earlier

  • 1/5 Armi J. 2 years ago on Google
    Checked in but gave us wrong rooms, end up need wait till 6pm for our deluxe room to be ready. Night shift counter old man Oliver was unfriendly, clueless & seems like he did not know 'customer service' at all. He said countless times how hard it is to work there, complaining abt his work etc. Unbelieavable experience. 10/10 service.

  • 2/5 Douglas 2 years ago on Google
    The front desk officer is slow. I waited more than 30 minutes to just check in. And guess what, there are ONLY 4 persons in the queue.

  • 5/5 Shashi K. 2 years ago on Google
    Awesome customer service from nigel, the bellman was also helpful had a wonderful and peaceful stay

  • 5/5 Cher R. 2 years ago on Google
    👍 It’s a nice & cozy hotel for staycation 👍 Receptionist Chinese girl is very helpful and welcoming, she let us check in early. (One Indian lady looks so annoying) 👍 Convenient place near mrt and bus stop 🚏 ❌ Room housekeeping 7/10 very dusty and stain floor, carpet. ❌ Air-con 8/10 it’s cold enough but can’t control coz remote not working ⭕️ Drinking water should be provide in the room. Overall it’s ok ✅

  • 1/5 Sarah T. 2 years ago on Google
    Check in was SO slow that I even have time to think about posting a bad review, log in to my account, write this review, and still waiting in line. It’s ridiculous. Been in the line for 45 mins and there are 2 staff at the reception - more than enough people. Never coming back again

  • 2/5 Qurratu A. 2 years ago on Google
    Came for a late check in around 7pm. However, there was a long queue and it took us more than an hour for our turn. Our check in at the counter took only 10 minutes so I'm wondering why it is taking so long for the other guests (approx 20-40 mins each). Booked for a Double bed room but was told that only single beds were left. Oh well. Room was pretty spacious though and generally clean.

  • 5/5 Rahidah Abdullah S. 2 years ago on Google
    Thanks to Alice she is very profectional in handling my needs and highly recommend this hotel

  • 2/5 Dina D. 2 years ago on Google
    Hotel quite old. Perhaps not considered a 4star hotel. Internet not good. Aircon have sound and not that cold. Cheap. Walking distance to novena mrt and mall.

  • 1/5 Dominique V. 2 years ago on Google
    I forgot an item in my room after checkout. I asked at reception desk but they were useless. I had to go to my former room and, fortunately, the new guest gave me back the item. Hotel employees are pretty disorganized and not motivated.

  • 1/5 sue s. 2 years ago on Google
    It was super crowded with long queues!

  • 5/5 shan l. 2 years ago on Google
    Spacious room

  • 2/5 asyraf i. 2 years ago on Google
    check in process was slow, staff that served rudely claimed I reserved too late and reservation has closed, when I've never had an issue booking various places via traveloka before. their colleague had to intervene and check the system to print out the voucher. still manual in their processes, took 20min just to check in. room is old, as expected, but there is no bathtub as advertised. toilet and shower was decent, but looks dirty at a few corners. carpet looks like it hasn't been replaced in years and tv is walled in so you can't plug any of your hdmi cable. WORST of all, underside of the duvet there was a red stain that I can't tell if it's blood or chili sauce. thankfully was staying alone so i can just sleep on the other side, but not everyone is like me. there isn't even water provided in the room! if you want a spacious frills free (for the room) hotel, this is royal enough. but if you expect a decent standard, I dare say even hotel 81 or fragrance is better.

  • 1/5 Ysliew L. 2 years ago on Google
    Reception queuing is very long almost an hour for check in..

  • 5/5 rakesh d. 2 years ago on Google
    Great hotel peaceful old ambience with determined staff

  • 3/5 Fuzz 2 years ago on Google
    Hotel is old. Basically, ok for a night stay. Room is spacious and clean. Location is near to many food outlets.

  • 1/5 Savior 4. 2 years ago on Google
    Wait for check in almost 40minutes….lousy hotel so long waiting time..already early book also no use…

  • 2/5 LM T. 2 years ago on Google
    Long queue when check in room.230pm start to queue,4pm more just done check in.At starting only one staff serves at reception customer and hope this problem can be solved. Location convenient

  • 1/5 Marcus W. 2 years ago on Google
    Rude Indian lady at the front counter. Cut me off before I finish asking where to get a parking coupon, before THROWING the coupon in my face when I was writing down my particulars! Horrible behaviour by your staff. Seen reviews of her similarly bad bahaviour below, so I doubt this is the first time she is doing something like that without consequence. Rooms are abit old but otherwise was alright, except that rude Indian woman. Wouldn't be back if someone like her is at the front desk.

  • 1/5 Jes T. 2 years ago on Google
    My worst staycation experience ever. It took me 2 hours for the check in and the room is surprisingly dirty . Bathtub is full of dust , there is water in the kettle too when we reached the room. I was wondering , are the housekeeper really check the room before handover it to the customer? And the staff is very unfriendly when we tell the problem. So disappointed with everything here.

  • 2/5 Shavin G. 2 years ago on Google
    They are understaffed. Check in time was supposed yo be at 3pm but by the time we got checknin and received the key was close to 4pm. The management should have been more proactive since they know they are heavily booked.

  • 2/5 Janelle O. 2 years ago on Google
    I really wouldn't suggest my friends/family member coming to this hotel. The hotel doesnt have hose in the bathroom and its hard to do bussiness and the curtains smells. I hope the hotel can improve more.

  • 1/5 miss y. 2 years ago on Google
    not a gd place.. disaster

  • 5/5 Nur I. 2 years ago on Google
    During starting of pandemic I've been staying here for 3 months. Very comfortable place to stay. Nice , clean & quiet environment. All the staff was so helpful and friendly.

  • 4/5 SHANGER P. 2 years ago on Google
    not bad but definitely could have gotten a better hotel stay cay for the same price! simple facility not too bad for a 2D1N stay

  • 5/5 Angel L. 2 years ago on Google
    One of the best staycation hotel i ever have. Totally value for money. Got swimming pool and bathtub! The room itself is very spacious and i just love everything about it.

  • 5/5 Peng 2 years ago on Google
    Was at Hotel Royal on Christmas day. Parking is convenient and hotel is clean. Had ala carte buffet lunch at hotel level 2 Happy Joy Restaurant. Place and food is liked what we ate when we're young. Staff were friendly and the food is really good.

  • 3/5 Jit Sheng T. 2 years ago on Google
    I last booked a room here in Q3 2021, checking in on a weekend. Check-in: 1/5. There were only 2 counters to check-in the guests. Too few, and their system is seriously outdated and slow. Security: 2/5. The security guard only tells people to tap their token or scan safeentry. Nothing else. Lifts supposedly have card readers to restrict access to guests after 12am, but it wasn't working. Anyone can take the lift to any floor. Front desk: 2/5. No one came to help me take my bags. And they were not willing to help me to book the pool slot, telling me to do it from my room instead. Can do better. Room: 4/5. Really big, at 33 sqm is bigger than many HDB master bedrooms. Only thing missing is more chairs. Room is clean. TV quality was mediocre, but at least it can be made to accept a HDMI cable. Bathroom seems to have a mysterious leak in the bathtub, floor becomes flooded after using the shower. For those who intend to wash your own clothes, the rooms facing the main road do have strong afternoon sun. Use it to your advantage! There is a fridge in the room, but it never seems to be very cold. Thankfully there's no minibar, so all the space is yours to use. Breakfast: 2/5 It is paid, not free. Food is alright, but cold. Better option is to walk to United Square area and eat there. Pool: 2/5 contains clean and cold water, nothing much else. Other amenities: The place does have ONE microwave oven for guests to use. Plan ahead if you plan to takeaway food and bring back to your room to warm up. Location: 4/5 It is easy to walk to Novena MRT. If it is raining, there are many buses to/from Novena or Newton MRT. TLDR/Bottom line: is alright if you want a place as a retreat or business trip, but not a place recommended for a staycay.

  • 2/5 Joseph D. 2 years ago on Google
    At first they couldn't find out reservation, but the staff member worked with us on a room until they could find it. However, then we found cockroaches in our room and were told to spray to kill them ourselves. The room itself was very dirty, and I feel we were put there last second. If it wasn't for the amazing staff at the counter, I would have rated this much lower. If you get yourself a clean room, you'll be fine. Just keep an eye out for cockroaches.

  • 4/5 Henry S. 2 years ago on Google
    I stayed at this hotel with my family for two weeks when we were looking for a new apartment after finally able to return to Singapore in the end of November. Here are the details: - 2 stars only, for check-in long queue (1+ hour) - 3 stars only, for hotel and interior conditions e.g. Cleanliness, Soundproofing (thin floor, hence noise from floor above is the worst). - 4 stars for delicious foods and its very reasonable price at the Chinese Food Restaurant on 2nd floor and for drinking water (hot and cold) which is provided on every floor near the elevator. - 4.5 stars for its location, near to Novena and Newton MRT stations, also there's a bus station right in front of the hotel. - 4.5 stars for the Manager on Duty (Mr. Raymax) in handling our complaints in the first 3 days and helping the checkout process. Overall, one of the best value hotel with rooms for improvement. But we get what we pay for.

  • 3/5 79 E. 2 years ago on Google
    Hotel Royal was a decent hotel and a not bad hotel. We came here around March 2018 and stayed for 5 days. The Location is nice since it is close to Newton station. The pool was nice as well since it was outside although we saw some staff that were smoking at the time. Breakfast was decent with many options and choices. The rooms were nice and we stayed on the top of the tower and we had a nice view the rooms were nice on average and cleaned although I expected better and a nicer room. Since it kind of felt dirty. All in all it was nice and customer service was okay and decent and since it close to the mall you could walk from the mall and it the hotel is in front of the school which was cool to see primary school students attending their clases. When we come back I hope to choose another nice hotel maybe close to the city centre. All in all not a bad hotel. It is best at average.

  • 2/5 Master s. 2 years ago on Google
    Hotel is good but for me the room I booked earlier didn't get. Book for king size bed room but provided 2 single bed room. Customer service also weak . If order any grab food no deliver toll room door and we as customer need go down to collect ownself . Compare to other hotel in servicing , this hotel I'll provide 1 of 5.

  • 5/5 He Y. 2 years ago on Google
    Great customer service. The check in counter help us upgrade our room without charges. However do take note their breakfast is not buffet style. Is by set meal one.

  • 4/5 Anni 1 year ago on Google
    The room is big and spacious. It is an old but gold kind of hotel. I stay there during business trip. It is really convenient to stay there because they are only 5 minutes walking distance from MRT station.

  • 5/5 Tracey T. 1 year ago on Google
    Always love this hotel! Huge spacious rooms, super convenient location and great buffet breakfast. Normally stay 1 month and will be staying 6 weeks at the end of the year!

  • 2/5 Gregory K. 1 year ago on Google
    The hotel is very outdated and needs repairs. The aircon system is so old and loud that it is impossible to sleep. There is no mini bar or bottled water. It should be rated as a two star hotel because the only thing that is good about is its location.

  • 1/5 ChrisR 1 year ago on Google
    As soon as i checked in the room was super dirty, the floor felt super oily and the table too (made out of the same material). Need to call housekeeping to clean and still dirty. Toilet is also not clean. The wifi keeps on disconnecting and is very slow in this modern day of age. There is an unpleasant odor when you go into the room. For its price this really isn’t worth it better find another hotel to stay in. Writing this as pleasant as i can because im truly disappointed after seeing the hotel is also SG clean certified.

  • 4/5 Rizwan S. 1 year ago on Google
    good spacious rooms, aircon working good. Quick check in and check out. Bus stop just outside the lobby connecting you to the city. Medium lvl of breakfast variety. Ample of seating (7-10 am) As the hotel is old therefore requires constant maintenance in terms of fixtures and facilities, air conditioner sometimes produces noise. It was a pleasant stay overall Has a swimming pool, gym and conference rooms Check out 1200 - noon

  • 4/5 Rosalind L. 1 year ago on Google
    Not bad for an old hotel, for the price, it provides a bigger room, eventhough it's outdated. I like that it has a self serviced laundromat, location is convenient to Orchard. Bus stop is literally just outside the hotel entrance😂 Walking distance to United Square too.

  • 4/5 Daniel P. 10 months ago on Google
    Pretty good for the price, most bang for buck. Spacious rooms. Parents stayed for 7 days. Perfect location. Only comment would be cleanliness could be better!

  • 4/5 Arfiani P. 1 year ago on Google
    I stayed for 4 nights and overall the experience was nice. The reason to choose this hotel because its quite spacious for the room since I went for family trip and what i love the most is hotel provide water dispenser and iron. There's a bus stop in front of the hotel so it's really convinient to go everywhere by bus. The room was nice but not really clean. I found a little bit of water leaked on my celling and duffet was ripped but it still comfortable for us to stay in there. The staffs are helpful and provide us solution. Overall i would recommend you to stay in this hotel.

  • 4/5 Arlen T. 10 months ago on Google
    I am the type of traveler who values experience far more than a few nights in some fancy hotel. Hotel Royal met my requirements for value and cleanliness. It's located by a bus station, which makes experiencing Singapore very convenient. Singapore is an expensive country, yet the value at Hotel Royal is very reasonable. Having knowledge Singapore is a very clean country, I took a chance and was not disappointed.

  • 4/5 Sari D. 10 months ago on Google
    Friendly reception. The room is quite spacious for a family, the price is affordable, including breakfast. There is no bidet in the toilet.

  • 4/5 Natchanok C. 1 year ago on Google
    I stayed here for 4 days 3 nights in Aug 2022. Overall it was a great experience and cost savings. 11k THB in total for 3 person and breakfast was included (~325 $USD). Breakfast was ok. Room was cleaned everyday and all amenties (water, shampoo etc.) were added everyday. Thus, I'm surprised that some comment say the opposite way (not sure if they have changed standard?) Currently I cannot find a room cheaper than what I got (so sad). Facilities are old, only bad thing is the curtain in a bathroom is smell very bad when it soaked with water.

  • 4/5 Abdul h. 9 months ago on Google
    Hotel Royal at newton is an antique building.The family rooms are spacious and convenient to locate the rooms. There is Coffee Hse at level 1 area near the front office reception counter. The guest can patronised the place in the afternoon and gather together with family or friends. It was such a nice hotel with a nearby location to Newton foodcourts. There is a variety of stalls selling different foods and halal stalls. There are valuable seats and spacious space.

  • 4/5 Rin W. 9 months ago on Google
    Had enjoyed my stay there. My booking came with complementary breakfast buffet. Food tasted okay.

  • 4/5 Do Thu H. 10 months ago on Google
    The rooms are quite big, around 30m2 with big bathrooms. Staffs are super nice and helpful. It is very convenient with the self service laudry inside the hotel and free drinking water. There is a bus stop right infront of the hotel which directly takes you to Orchard (Far east plaza) in 15 mins. The only thing I don't like is the floors are fully covered by carpets and the noise of the ventilation system. In general, the hotel is most suitable for family travellers. Love the restaurant on the 2nd floor also with the tasty roasted duck and pork.

  • 1/5 Edwin T. 9 months ago on Google
    Zero service standard. Concierge and bellboy living in their own world. Room obviously dirty, lobby have a smelly night club. Horrible experience. Wish I can upload some photos here

  • 3/5 Shanthi V. 1 year ago on Google
    Stayed in this hotel last week for 6 days. No quality at all. Only the location is ok. Rooms are so gloomy and dark. No proper lighting. They never cleaned the floor even one day. Just changed the towels and went. Towels are so old and discoloured. Carpet was so smelly. Wifi was not working at all. I had to use my roaming calls. Please take your own toilet stuff as the soap, comb, toothbrush, shower gel etc quality was too bad. I will not recommend this hotel for sure.

  • 4/5 Manikandan C. 8 months ago on Google
    Hotel Royal met my requirements for value and cleanliness. It's located by a bus station, which makes experiencing Singapore very convenient. Singapore is an expensive country, yet the value at Hotel Royal is very reasonable. I had a good experience here.

  • 1/5 dhana 6 months ago on Google
    We have booked royal hotel with indian consultancy. He booked the rooms but in this hotel when we came to check in they said that u need to book rooms by u r card not by agent card. Almost they have kept waiting for 5hrs and they said u need to book rooms again so we booked the rooms and we are 3 they gave us 2 single beds unequal beds we don’t have good sleep. Min they didn’t gave us complementary breakfast and they charged us 28$ per head. I don’t recommend this royal hotel any person. If i have chance I would give -10stars please don’t come to this hotel

  • 5/5 xiao f. 5 months ago on Google
    The price is good. The location near novena mall. The bus stop in front of the hotel. So we can go Orchard road with the bus. Thanks to Mr. Harry for the big help for us. He always help when we have to extend our stay. Every room is clean.

  • 2/5 Shel N. 5 months ago on Google
    The place is in need of a good overhaul and clean. It is very aged and looking extremely shabby in many places. Some staff were friendly but some couldn’t understand any English which in Singapore is not good for business. It was too noisy throughout the hotel with noise in the lobby at peak times and restaurants way too loud. The food we were served was oily and thick of cornstarches sauces. Not at all delicious.

  • 1/5 Xiaoyi L. 5 months ago on Google
    Terrible experience!!! No hot water for shower, front desk kicked the ball to house keeping, house keeping pushed it back to front desk.. Waited for two hours in the middle of the night and not a single reply from the front desk, and then only shrugged it off and said they need to ask the manager. Terrible service! I can't imagine this happening in Singapore! I strongly advise you NOT to stay in this hotel!

  • 2/5 Freya, S. 5 months ago on Google
    No hot shower at night! Very bad service! The front desk is not being responsive and helpful. The shower has no hot water, and they did not provide any solution and a clear answer, only until we called the 5th time at 2am, they told us “there won’t be any hot shower tonight”. Then the outcome is we can’t take shower and they keep us awake to 2am. This make us really upset when we have early flight.

  • 4/5 Andro Primnata A. 5 months ago on Google
    For this price, i couldn’t ask for more. Tried to find a hotel in singapore below 150 SGD, and got this hotel from Agoda, only 100 SGD per night! The room is spacious, even enough for 3 people. They also have the sofa bed as you see in my video. 10 mins to orchard by bus. And the bus stop is right in front of the hotel! The downside: hotel is old. My shower is a bit rusty and didn’t work well, and there was a bit of smoking scent in the aisle and in the room even though i ordered non-smoking room. But again, for that price, i think it’s a very good deal.

  • 5/5 Jo T. 3 months ago on Google New
    Will stay again. Hotel look old but room is super spacious and clean. Booked a triple bed room. 33m2. At level 14. No bottled water but There is hot/cold water point near the lift. I wish the receptionist have given this info at checked in. I found out when checking out the laundry room at level 4(there is hot/coldwater filter here) that there is one at level 14 as well. The room provided 2 types of slippers. Rubber thongs slipper and the usual bedroom slippers. An umbrella. Iron and the board. Fridge. Safety box. Dryer in the bathroom. Pro: Location: very convenient with 2 stops to novena mrt. 1 stop to newton mrt. Bus stop right in front of hotel. Cons: Towels are old and frayed. Time for replacement.

  • 5/5 Cuong H. 3 months ago on Google New
    Clean and big enough rooms, breafast is average, location 4km to Clark Quay, 2.5km to Orchard road.

  • 5/5 Raymond T. 2 months ago on Google • 1 review New
    I recently stayed at Hotel Royal and had an exceptional experience. The staff was incredibly friendly and attentive, making me feel welcomed from the moment I arrived. The rooms were spacious, clean, and tastefully decorated, providing a comfortable retreat. The hotel's amenities, including the on-site restaurant and fitness center, added to the overall convenience. The central location made it easy to explore the city. I highly recommend Hotel Royal for a delightful and memorable stay.


Call +65 6426 0168 Open on Google Maps

Amenities


  • Hotel
    • ✓ Free Wi-Fi
    • ✓ Free breakfast
    • ✓ Parking
    • ✓ Accessible
    • ✓ Pool
    • ✓ Air-conditioned
    • ✓ Laundry service
    • ✓ Kid-friendly
    • ✓ Restaurant
    • ✓ Kitchen in all rooms
    • ✓ Fitness center
    • ✓ Smoke-free
    • ✗ Pet-friendly
    • ✗ Airport shuttle

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