2/5 Vicky Chen Tan Hui Y. 2 years ago on Google
The
room
was
beautiful
and
so
was
the
location
and
view.
However
service
was
very
slow
and
lacked.
They
weren't
rude.
The
service
simply
wasn't
there,
like
no
one.
Despite
doing
the
checkin
online
we
had
to
wait
20
to
30
min
and
queue
to
get
in.
One
would
have
thought
to
suggest
early
check
in
(even
if
room
isn't
available)
as
an
option
rather
than
getting
every
guest
room
check
in
at
3pm.
I
highlighted
was
my
partners
bday,
cake
wasn't
delivered
they
did
try
to
reach
out
next
morning
w
a
note
on
the
door.
They
should
have
called
or
sent
something
another
time
rather
than
that.
In
other
hotels
they
would
have
the
cake
when
you
arrive
or
during
turn
down
service.
The
salon
and
bar
had
terrible
service.
The
young
staff,
appreciate
might
be
on
traineeship
asked
if
I
wanted
to
get
her
manager
just
to
get
an
order
of
a
tea
in
a
pot.
Staff
missed
our
3
orders
during
our
dinner
despite
us
being
the
second
guest
out
of
the
2
tables
in
the
entire
restaurant.
How
could
this
be
missed
given
its
only
2
tables?!
Staff
was
generally
polite
and
nice
but
the
overall
basic
service
lacked.
They
tried
to
compensate
w
free
drinks.
There
was
only
one
staff
that
felt
cared.
Young
Chinese
woman
w
pony
tail
and
glasses
who
remembered
us
during
dinner
service
and
breakfast
who
even
tried
offer
a
complimentary
meal
and
offered
the
free
drinks
despite
her
actually
not
being
our
waiter
that
night.
She
stepped
up.
The
rooms
whilst
nice,
stunning
view
(which
btw
isn't
one
way
tinted.
Everyone
can
see
into
your
bathroom
from
the
lawn
just
fyi
lol
in
case
you
go
commando
thinking
you
aren't
seen)
air
con
was
v
loud
despite
on
low
fan
speed,
and
the
blue
light
v
distracting,
only
slept
for
2
hours.
The
swimming
pool
was
hard
to
get
to.
Never
got
a
shot
to
try
it
tho
was
pretty
in
pictures.
The
breakfast
food
was
super
average,
coffee
was
bad,
the
service
terrible
w
the
young
part
time
staff.
Basic
cutlery
wasn't
provided,
took
long
to
get
anything
we
asked
for,
and
sub
par
in
terms
of
flavor.
Dinner
at
salon
was
very
3
out
of
5
w
no
memorable
dishes
and
probably
the
worst
paella
I
had,
dry
tasteless
though
doused
w
probably
$50
worth
of
saffron
lol.
We
had
higher
expectations
given
the
beautiful
location,
and
higher
price.
It
was
a
real
let
down
esp
given
its
birthday
celebration.
That
said
the
view,
location,
and
room
was
very
pretty.
Wished
the
service
was
better
to
match
the
hotel.
To
cap
it
off
the
power
went
out
at
12.15pm
despite
us
having
an
extension
to
12.30pm.
Rude!
Can
don't
be
so
kiasu....
srsly.