1/5 Chiara S. 1 year ago on Google
DO
NOT
BOOK
THIS
HOTEL
EVER!!!
Worst
Experience
Ever!!!
If
we
could
rate
0
starts
we
would
do
that.
This
hotel
has
been
misleading
clients
with
pictures
of
clean
rooms.
We
got
the
worst
possible
room
ever
(pictures
attached).
On
27th
of
August
2022,
my
parents
walked
in
this
hotel
for
a
reservation
we
had
made
online
through
the
booking
site
Agoda.
They
were
supposed
to
stay
until
September
3rd
,we
paid
a
total
of
$1234.06
Australian
Dollars
for
the
hotel.
Once
they
arrived
the
hotel
was
under
construction
and
the
receptionist
walked
them
into
their
room
which
was
a
nightmare.
The
room
was
dusty,
smelly
with
dirty
sheets
and
used
toilet
paper
and
there
was
a
broken
mirror
about
to
fall
over
(
hazard).
We
then
advised
the
receptionist
that
the
room
was
unlivable
due
to
my
Moms
asthma
condition,
the
receptionist
showed
no
signs
of
empathy
,
and
denied
any
assistance.
We
then
requested
for
a
refund
and
they
have
denied
any
form
of
partial
refund
after
the
worst
possible
service
being
provided.
This
has
been
a
nightmare
and
then
we
have
decided
to
book
a
better
hotel
due
to
my
Moms
health
condition
which
had
costed
us
a
couple
of
hundred
of
bucks
more.
We
then
called
the
customer
service
line
where
a
lady
named
Rachel
answered
and
advised
to
send
them
an
email
and
attach
4tos,
which
we
did,
we
included
photos
and
explained
about
my
moms
health
condition
requesting
a
refund.
Rachel
then
got
back
to
us
saying
there
was
nothing
wrong
with
the
room
and
that
this
was
in
perfect
condition.
I
then
requested
to
talk
with
a
manager,
and
Rachel
advice
the
manager
is
not
in
call
back
tomorrow
morning.
The
following
day
I
called
back
and
Rachel
answered
,
I
then
asked
for
a
manager
and
she
replies
saying
the
manager
is
not
available.
I
then
was
on
hold
till
I
got
the
manager
on
line
and
the
line
cuts
off.
I
then
tried
calling
back
several
times
and
she
never
answered.
This
has
been
the
worst
customer
service
I
ever
had.
THIS
HOTEL
SHOULD
BE
CALLED
A
NIGHTMARE
!!!
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