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UFC Gym Singapore | Fitness Franchise | Martial Arts | Gym image

UFC Gym Singapore | Fitness Franchise | Martial Arts | Gym

Gym β€’ Fitness center β€’ Yoga studio β€’ Sports club β€’ Boxing gym β€’ Kickboxing school β€’ Muay thai boxing gym β€’ Jujitsu school

😠 Been with UFC for quite awhile, things have gone from bad to worst. 1. Payment (cant transfer account , cant cancel else pay more to terminate contract, and unable to freeze membership even with proper reason) 2. Services 3. Staff treatment (higher management always bully staff. toxic work environm... People often mention friendly, staff, membership, classes, training, members, people, experience, clean, great,


Address

1 Raffles Link, B1-47, Singapore 039393

Contact

+65 6219 3364

Rating on Google Maps

4.10 (430 reviews)

Open on Google Maps

Working Hours

Permanently closed.

Featured Reviews


Frequently mentioned in reviews: friendly (26) staff (21) membership (20) classes (20) training (15) members (14) people (11) experience (11) clean (11) great (11)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Kevin W. 1 year ago on Google β€’ 827 reviews
    Latest update November 2022: their only franchisee closed down on same day notice leaving all members who paid upfront with no guidance or timeline on when their concerns will be addressed. Master franchise takes no responsibility and stall to provide a reply. The management doesn't know which email we should send our queries to apparently and their team doesn't reply through any channels except we will get back to you (which they don't of course after two weeks). Members who paid for training at multiple locations are also left stranded. I would not be surprised if the master franchise also wind up in the coming months. New members and prospect franchisee, get away with anyone who was involved in the management of this gym. Lastly, they decided to stop allowing people to transfer membership, even for those training at the other location making the new location not convenient. Probably because there are too many people trying to sell their membership online and no one taking them even tho they are discounted at 50%. Previous review: Be careful when you sign up. You need to read the fine prints as they will not provide any leeway. Their management before, during and after covid-19 was poor. Lack of leadership, empathy and sense of customer service. After being a member a year I was at first understanding due to the fact that the local franchise was new and that I signed up on a very affordable promo package but it's just not worth it. I will not renew my membership and DON'T recommend this gym to anyone looking either just for work out or MMA training. Facilities are ok but not worth the premium they are charging for. Once you sign up. There will be no more customer service. Sales rep will disappear and your data will be shared to get remarketing for ridiculous paid PT session Don't trust all the forced recent positive reviews.
    7 people found this review helpful πŸ‘

  • 1/5 Celine L. 2 years ago on Google
    Poor sales tactic. Knowing that my hubby has poor understanding of English, he was misled to sign on the membership agreement yesterday. My hubby was still with them the whole time and had not leave the gym yet, he told the staff that he do not want to take part in this membership and was told that once he had signed on the agreement, there is no refund. No transaction being done yet, his NRIC and bank card details was filled on the form. The GM (Sales) rejected his request and told him that he had signed on the agreement and he cannot cancel. It is so unfair as initially my hubby wanted to consider first as he was rushing to meet me for dinner, but ended up being held back to sign the membership. He had not even started any session with them and there should be time for him to consider. As he have difficulties in understanding the language, the agreement was given to him in English. The way they had explained the agreement to him is not what he had understood. Isn't there any cooling period in the event of cancellation of membership?
    10 people found this review helpful πŸ‘

  • 1/5 Haikel Z. 1 year ago on Google
    Totally unfair and non human experience. Ok to hard sell and push me to sign but not ok when my contract expires and still charge me 2 months. Still can say Gonna charge another month cause contract said 30 days even after my contract expires. Eventho I didn’t go for 4-6 months? I did ask for a waive my fees because it’s totally unfair but was rejected. I asked for the managers contact. Also rejected. Booking class is also a nightmare when it’s hard to book for classes. I still hope to get compensation and will still try. Edit: what a joke? You said to email and you’ll help? When I was at the counter. The guy said no. And there’s nothing I can do about it. There’s nothing he can do about it. I asked for the higher up email and he said he handles the email so the answer is still the same. What I want is to help me waive all these fees that you’ve been deducting behind my back and saying oh it’s in the contract. You signed it. Nothing you can do about it. Will you do that for me? How about you email me a solution instead?
    8 people found this review helpful πŸ‘

  • 1/5 JΓ©rΓ©my N. 3 years ago on Google
    As a member for a year now, even though I do not write a lot of reviews, I would like to share my experience for people awareness. - Communication: At the time of subscription, you will have exchanges, follow-up etc but once done, forget about it, except for some Private Classes (not free of course). I have sent an email for the Cancellation and No renewal of my contract after a year of membership, I haven't received any response or confirmation. I realized they received my email because I have been charged for another month in 1 day ! (PLEASE READ THE CONTRACT CAREFULLY). - Management: I am just commenting about the COVID-19 management here; While most of the clubs closed in March, here, the club decided to continue and closed only on 7th April 2020, even though since March, people already stop coming to the gym. On top of that, the members have been charged during the months of Lockdown; (yes the membership is extended accordingly + 1 more month for the 13th month paid after cancellation; So even though I wanted to leave ASAP, I still have few more months and I will still go and do my stuffs there). -Facilities: The machines are good but I did not subscribed for this. I did it for classes but with COVID-19 and self-distancing the main interest was gone. - Staff: A huge turnover within the staff (Teacher, management) Luckily only few staff members are nice and help the club to be better and more attractive. Overall: At the beginning, I was really excited, we recommended this place to friends; but now after a year, I don't recommend this place (lack of transparency, no communication but very fast to charge members) and I'd rather pay more for a better Quality service, management, transparency, etc. As I haven't received any answer after my cancellation (only noticed an amount deducted from my account as confirmation), I do not expect any feedback and I will continue to use the gym until the end.
    7 people found this review helpful πŸ‘

  • 5/5 Goku S. 4 years ago on Google
    This gym here, is the place to go to if u like Mixed Martial Arts. With intensive schedules from BJJ to Kickboxing. There are also Circuit based training like D.U.T with Coach Alvin and the new Fight Fit which is a like different version of Combat Fitness with Coach Herlyn. They have MuayThai too with KRU Ismail who actually makes Muay Thai fun. Not forgetting the Coaches that represented SG Boxing training Coach Danial and National Coach David Alexis. Overall, friendly and helpful staffs. Coaches meticulously arrange training and days are always filled with schedules. Give it a try if you are into MMA and fitness.
    4 people found this review helpful πŸ‘

  • 1/5 Alice p. 2 years ago on Google
    As a 17 year old boy , i stated my reason why i couldnt go to the gym already but they still forced me to pay a total sum of 2500+ when i only go 4 times and reason for not going gym is my wrist is hurt badly up to now it still having a very painful feeling when i want do pushup and all , my dad lose his job too . My mom have issues with her leg needed go and see a doctor and dad have high blood pressure and because of them taking action to bring me to the court my father almost have a heart attack . They almost make me lose my dad because of their unfair actions
    4 people found this review helpful πŸ‘

  • 1/5 Stranger D. 1 year ago on Google β€’ 34 reviews
    Just another money making gym and bad experience with Hesper the trainer. Literally wants you to sign up for personal training after 30 mins of slipshod training and gives black face when i said i don’t need a trainer. what kind of trainer will expect you to sign with him / her on the spot? especially since she offers nothing valuable. glad she has left the gym
    3 people found this review helpful πŸ‘

  • 1/5 No F. 3 years ago on Google
    TOXIC TOXIC TOXIC
    3 people found this review helpful πŸ‘

  • 5/5 dianheng of l. 3 years ago on Google
    Omg it is awesome 4packs in 6weeks.
    2 people found this review helpful πŸ‘

  • 5/5 Yam K. 2 years ago on Google
    Place where everyone is friendly. Coaches are super supportive and correct your forms.
    2 people found this review helpful πŸ‘

  • 5/5 Zeyra Z. 3 years ago on Google
    The staff there was really friendly and helped me with my inquiries.
    1 person found this review helpful πŸ‘

  • 5/5 Shawn L. 3 years ago on Google
    Staff were friendly and gym facilities were very clean. Would recommend this place to those out there looking for a gym membership.
    1 person found this review helpful πŸ‘

  • 5/5 Jonathan N. 3 years ago on Google
    Gym staff were friendly and i love their gym facilities.
    1 person found this review helpful πŸ‘

  • 5/5 Maisarah I. 3 years ago on Google
    The staff there were very friendly and I love the gym!
    1 person found this review helpful πŸ‘

  • 5/5 Lee J. 3 years ago on Google
    They have a variety of classes here and everyone was helpful in assisting me.
    1 person found this review helpful πŸ‘

  • 5/5 Khairil K. 3 years ago on Google
    Love the gym, the facilities were in tip top condition and everyone was friendly.
    1 person found this review helpful πŸ‘

  • 5/5 Muhammad H. 3 years ago on Google
    The gym facilities were clean and gym trainers were friendly as well.
    1 person found this review helpful πŸ‘

  • 5/5 nadhrah a. 3 years ago on Google
    The staff were friendly and the gym facilities were really clean.
    1 person found this review helpful πŸ‘

  • 5/5 Chelsea L. 3 years ago on Google
    Good experience working out here and their gym facilities were in good condition.
    1 person found this review helpful πŸ‘

  • 4/5 Shahilla A. 3 years ago on Google
    Friendly...
    1 person found this review helpful πŸ‘

  • 5/5 Adria T. 3 years ago on Google
    My experience here was great and everyone were really nice in assisting me.
    1 person found this review helpful πŸ‘

  • 5/5 Lim A. 3 years ago on Google
    nice classes! and clean environment!
    1 person found this review helpful πŸ‘

  • 5/5 Aamir G. 3 years ago on Google
    Machines for a start are all of great quality and new which is very important especially the stationary bicycles which is my personal favourite warm up machine. Staffs are friendly and of various age making it lively giving off different vibes. Managers and trainers are filled with very deep knowledge and experience in the fitness industry and always seems to keep an eye out if anyone is doing an exercise wrongly which might cause injury. Uniquely, there is an octagon where technical sparring and classes are held in it for a fight like feeling which is priceless. Tried their classes, BJJ/MuayThai/Boxing/Pilates/Yoga/UFCfit and it was exhausting. Best part is that if any individual has an injury or past surgery, trainers are knowledgeable to know what to avoid during the class without compromising the full body exercises yet keeping it fun. Lastly, my personal reason for giving it a 5 star is that the gym does not have any sweat smell which is key to a healthy environment especially for a gym.
    1 person found this review helpful πŸ‘

  • 5/5 Madhan C. 3 years ago on Google
    All trainner are good and friendly
    1 person found this review helpful πŸ‘

  • 5/5 Deni D. 3 years ago on Google
    This is one of the best gym in Singapore. One of the major attractive aspect of this gym is that it has boxing, mixed martial arts, functional fitness (Boxing or Kickboxing Conditioning , HIIT workouts) all available at the same place. They have limited number of people in their classes and their instructors are very friendly and easing going , which is why ,I prefer this gym . I am a member of this gym since last 1.3 Years.
    1 person found this review helpful πŸ‘

  • 4/5 Li-ann C. 3 years ago on Google
    The classes were engaging and professional for boxing and muay thai. I really enjoy the classes and their classes were interesting.
    1 person found this review helpful πŸ‘

  • 5/5 Kenneth T. 3 years ago on Google
    Coaches are friendly. Staff are friendly. Worth it.
    1 person found this review helpful πŸ‘

  • 5/5 Mandarin S. 2 years ago on Google
    It was awesome to have MinHui be my personal trainer. I am stronger and more energetic than before. MinHui customised my training to keep me engage and strengthen my ability gradually. A medicine ball or kettlebell was heavy to me at the beginning and on our last day of training when I hold the medicine ball... I was surprised because it felt so light and easy. MinHui is friendly and observant. I highly recommend her as a trainer!
    1 person found this review helpful πŸ‘

  • 1/5 JL L. 1 year ago on Google
    I am very UNHAPPY with Hesper Lim services. The reason I signed up for UFC GYM membership is because I wanted to spend quality time on fitness. However, Hesper's lessons are not engaging at all. She does not motivate me to train and I even had to chase her for my fitness performances instead of her checking on me. She does not care about my progress at all. She does not even plan for my meals when she said she wanted to. When I texted her regarding my meal plan. She replied " IM AT WORK " . That is no way to speak to your clients. Being RUDE to customer is unacceptable ☹️ She always sulk during our sessions as though I have offended her. She only started monitoring my diet after I complained about her to the manager. I do not believe a customer like me deserve this type of treatment. I paid $1284 for her terrible service. $1284 is EXPENSIVE for only 12 sessions. I spent my hard earned bonus on UFC GYM so that I can enjoy while training. I have TERMINATE my gym membership. Do NOT follow my path and SAVE your money. Regards UNSATISFIED UFC MEMBER
    1 person found this review helpful πŸ‘

  • 5/5 Wahba S. 3 years ago on Google
    For a beginner like me the coaches there do a brilliant job to help me improve in all areas of my martial arts training and never fail to encourage me to always do better during every session.

  • 5/5 Atiqah H. 3 years ago on Google
    Front desk is lovely! Nice gym

  • 5/5 Lewis A. 3 years ago on Google
    Overall good!

  • 1/5 Chris C. 2 years ago on Google
    One of their staff called me and informed me about some kind of promo. I informed the staff that I will not be continuing my membership. She acknowledged and told me she will cancel my membership on her end. Next thing I know is, they deduct from my card when i got my bill the following month and they did not cancel my membership, and they will not refund you even if their staff use the wrong SOP. Beware. Sign up at your own risk.

  • 5/5 Danial J. 3 years ago on Google
    I love boxing class , the coach is the best

  • 5/5 Shamir Z. 3 years ago on Google
    Great experience generally

  • 5/5 Ros S. 3 years ago on Google
    Nice Gym

  • 5/5 Fatin A. 3 years ago on Google
    Great Gym and awesome experience

  • 5/5 Matin R. 3 years ago on Google
    GOOD GYM

  • 5/5 Kamaljit S. 2 years ago on Google
    Have been working out at the gym for 2 mths now...been going to the boxing classes. I really really love going for the classes as the boxing coaches(danny and bruno) are very knowledgeable and friendly. In addition unlike other places..every lesson is something new....unlike other gyms that keep repeating the same lessons. I would also like to compliment armand who works at ufc citilink. Its thanks to him and i signed up for the gym at ufc. Armand continues to help answer my queries even after i have been a member for months. He constantly goes the extra distance to make sure i feel comfortable . The front desk customer service staff are also the friendliest and helpful people i have seen. Overall its been a delightful experience

  • 5/5 Muhammad U. 3 years ago on Google
    All of the staff are very professional and nice.They show a huge commitment in their work.They are a very dedicated group of people

  • 4/5 Jed Heryanto S. 3 years ago on Google
    Gym facilities and coaches are great. Scheduling of classes could do better by communicating to members first hand in case of last minute changes. Other than that, great people to be around and train with! Shout out to all the gym homies! Stay positive through this tough times!

  • 5/5 Pet B. 3 years ago on Google
    Very clean place. Love the environment and the staff there. Went for my first trial class, I have to admit Herlyn was very patient in answering my queries via whatsapp(i really asked alot of questions before committing to go for trial). Trainer Danial was very calm and patient too when teaching new people. After the trial lesson, i immediately signed up for a year. No hard sell needed. I will give a 10 out of 5 stars for the staff going the extra mile.

  • 5/5 Vladimir J. 3 years ago on Google
    The coaches are great and patient in UFC Gym Singapore. Especially coach Ismail and coach Danial. I would love to be train under them again. The staff are friendly and helpful

  • 5/5 Marie L. 3 years ago on Google
    Quite fun ! :)

  • 5/5 Herna M. 3 years ago on Google
    I love the gym facilities. World class equipment. Clean and spacious premises. The Squat Rack and Resistance Training areas are my favourite ( brand new machines from Hammer Strength ). I love the DUT and boxing classes too. Staff and members are friendly. It’s a welcoming and fun place to train..

  • 5/5 Alexander S. 3 years ago on Google
    Great gym with friendly and professional front desk?

  • 5/5 Valerie T. 3 years ago on Google
    Friendly and professional staff.

  • 5/5 adrian t. 3 years ago on Google
    The coaches are extremely knowledgeable, highly motivated, and awesome people to be around. I've never been in a gym with a better vibe.

  • 5/5 Leninraj G. 3 years ago on Google
    A 5/5 without a second thought. Well equipped and maintained. I’ll highly recommend UFC gym as choice of gym for both strength training and MMA

  • 5/5 clarissa k. 3 years ago on Google
    Staffs are super friendly, place is well-conditioned with equipments and professional coaches are provided! If you love various kinds of workouts do join and visit them!!

  • 1/5 Merlin Caesar M. 3 years ago on Google
    Bad. Charging the members full membership price while they remain closed due to COVID-19. Other gyms automatically do a free freeze of membership for their members. Even freezing of membership is chargeable in UFC. They've charged 2 months of membership so far already, and 1 more for the upcoming month. Do not join. Sad, I enjoyed the classes though.

  • 5/5 Benjamin C. 3 years ago on Google
    They have a very friendly crew and helpful. The place is kept clean, important especially during this period.

  • 5/5 ismael m. 3 years ago on Google
    Great place for workout! All the necessary equipments are there and on top of that, it’s very clean and safe!

  • 5/5 Darius S. 3 years ago on Google
    Very good classes for people who are keen to journey on MMA

  • 5/5 Tay W. 3 years ago on Google
    Very clean and many equipments provided for members to use

  • 5/5 shamir z. 3 years ago on Google
    great experience with this gym

  • 5/5 kenneth G. 3 years ago on Google
    Big spaces friendly staff members. Extremely good facilities. Reccomend

  • 5/5 jeon c. 3 years ago on Google
    Great equipment to work with

  • 4/5 Haifa A. 3 years ago on Google
    The Place Is Clean & Friendly Staff.

  • 5/5 Yaya A. 3 years ago on Google
    Gym is big and well equiped?

  • 5/5 Yani S. 3 years ago on Google
    Well equipped and maintained. Clean and comfy place. Staff there were friendly too. Highly recommended ?

  • 5/5 Ahmad R. 3 years ago on Google
    Well organise gym, fully equip, the staffs is friendly, super clean, loved the atmosphere! I just dont want to go home!

  • 1/5 wherearethe a. 3 years ago on Google
    management is lousy , unprofessional

  • 5/5 Urvashi R. 3 years ago on Google
    Great staff, great energy, good equipment. A really welcoming gym and some great instructors. Love their Muay Thai and functional fitness classes that make the hours pass by so quick and leave you feeling badass! Great location as well.

  • 5/5 Samson L. 3 years ago on Google
    Their equipments are clean and hygienic. The changing room provide amenities like deodorant, hair get etc. Staff and coaches are helpful and friendly.

  • 5/5 wei s. 3 years ago on Google
    Professional trainers and im having lots of fun!

  • 5/5 Teo J. 3 years ago on Google
    Their gym is really big and clean and they have really friendly staff that does not help to assist whenever i need help.

  • 5/5 Muhd R. 3 years ago on Google
    Great equipment,great coaches and great atmosphere to learn

  • 1/5 sahun l. 1 year ago on Google β€’ 1 review
    Been with UFC for quite awhile, things have gone from bad to worst. 1. Payment (cant transfer account , cant cancel else pay more to terminate contract, and unable to freeze membership even with proper reason) 2. Services 3. Staff treatment (higher management always bully staff. toxic work environment and high turnover rate ) 4. Time Management 5. Toilet is mostly dirty and no soap and shampoo while paying for a premium price ? 6. Pricing. The company there just wanna hard sell and earn money, doesnt care about the members at all. Members have to gather up and fight for it, during the covid period lockdown. Insist us to continue paying while we are unable to use the indoor gym and do a outdoor gym ? I am sorry we pay such a high price to facilities and they wanted to take advantage of the covid situation to let the member continue paying. 7. Staff there are always double faced, they will act nice and good when u sign up for their package, else they wont even bother to smile at you if u did not continue their package or sign for their package. 8. older members are unable to enjoy current promotion, only when goin to terminate. the company is willing to give more promotion for them to stay else complains and feedback given is no use. 9. u have pay extras to access two outlets gym under the same name. 10. overall experience is worst, and giving a bad name to UFC
    12 people found this review helpful πŸ‘

  • 1/5 Soulgamer A. 1 year ago on Google β€’ 2 reviews
    Worst martial arts gym in Singapore. Once you sign up for training, the treatment is terrible. For a premium price you wont even get soap in toilets. The training itself is garbage. Boxing coaches are ignorant.
    1 person found this review helpful πŸ‘

  • 4/5 Cameron G. 3 years ago on Google β€’ 2 reviews
    Great gym with great staff and pretty well equipped with almost everything/anything you’ll need in a gym. Sometimes locker room smells funny and weight stopper gets misplaced from time to time but mostly is due to other members. Professional coaches are hired to provide proper classes, would’ve been better if the classes timings are a little more different. If you’re doing shift work like I do, it’ll be a little hard to attend classes continuously.


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