1/5 Auds 6 months ago on Google
Absolutely
lousy
service.
The
few
times
I
went
to
this
outlet,
the
staff
were
not
friendly
-
this,
I
wouldn’t
complain
about
on
its
own.
But,
what’s
frustrating
is
their
attitude
and
service
when
I
reported
my
lost
card.
I
went
on
15
August
and
checked
in
in
the
morning.
After
my
session,
I
reported
that
I
lost
my
card
and
think
I
left
it
in
the
exercise
shorts,
which
I
placed
in
the
laundry.
The
staff
immediately
said
there
is
no
lost
card
-
if
there
were,
they
would’ve
been
alerted
by
the
cleaner
already.
I
said
I
JUST
left
the
toilet
10min
ago,
so
the
cleaner
may
not
have
cleared
the
laundry
since
then.
I
told
the
staff
I’ve
to
rush
off
but
please
call
me
in
2-3
hours
to
update
me
about
the
status
of
my
card.
The
staff
gave
assurance
that
whether
or
not
they
find
it,
they
will
call
me
to
let
me
know.
But
on
the
same
day,
more
than
2-3
hours
later
(**this
would
be
around
5pm**),
they
still
had
not
called
me.
I
called
Paya
Lebar
outlet
to
check
on
the
status
of
my
card.
They
said
they
already
took
down
my
name
and
will
call
me
if
they
find
it.
By
the
next
day,
they
still
had
not
called
me.
I
then
called
FF
and
someone
on
the
line
said
they’ve
reported
my
request
directly
to
Paya
Lebar’s
outlet
and
the
staff
will
call
me.
Still,
no
call.
2
weeks
have
passed
and
I
haven’t
received
a
call
from
the
Paya
Lebar
staff.
I
went
to
a
different
outlet
to
ask
for
a
check
on
my
card.
The
staff
at
the
other
outlet
told
me
there
were
TWO
check-ins
on
my
card
at
the
Paya
Lebar
outlet
on
15
August.
**One
was
around
5.30pm**
Meaning,
either
the
staff
found
my
card
and
checked-in
for
whatever
reason,
or
someone
else
used
my
card
at
the
same
outlet
and
the
staff
just
let
the
person
in.
Moreover,
the
staff
did
not
inform
me
about
this
when
I
called
them
around
5+pm
that
same
day,
and
instead
told
me
my
card
still
hasn’t
been
found.
What
were
the
Paya
Lebar
staff
doing?
They
said
they
had
taken
down
my
name
and
card
number
and
would
be
on
alert…
why
did
they
not
pick
up
on
this
and
not
call
me
the
entire
time?
Either
the
staff
are
irresponsible,
negligent,
or
dishonest?
The
staff
from
the
other
outlet
said
he
will
inform
Paya
Lebar
to
call
me.
One
day
later,
still
no
call.
I
would
say
I’m
speechless
about
the
lousy
service
but
in
reality
I’ve
too
much
to
say.
Unacceptable
lol
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